Seriously high pings 600ms

[mattpearce79]

Just joined IDNET from an appauling service at Virgin ADSL...first of all the the consistency in my speed is wonderful compared to Virgin. My main issue is with my high pings 600ms on http://www.speedtest.net

I am using a wireless Netgear connection, i have downloaded pingplotter but every test tells me that "the destination is unreachable"

I have tried a tracert in the command prompt and the all time out - I'm lost and don't know what to do???

Anyone advise please?

Cheers

Matt

PS my pings were the same with Virgin but i put that down to their over congested network

[Rik]

Hi and welcome to the forum. Have a karma. 

What sites are you pinging, what happens if you use a cabled connection to the router? Ping Plotter is not always a good tool, try Ping graph from http://www.vwlowen.co.uk/internet/files.htm.

I just checked to www.bbc.co.uk, and got an average 24ms, with interleaving on, so it isn't a universal problem. What part of the country are you in?

[Inactive]

My result from speedtest;



Welcome to the forum and to IDNet.

Have a Karma.

[mattpearce79]

hi Rik thanks for the quick response...

Unfortunately using a cable connection isn't really an option for me. It's a logistical nightmare, I have no power supply near my phone socket and my router is situated in my old office (now my daughters bedroom) computer downstairs about 20ft away from socket. I do have a laptop so i could always try connecting via cable to that and see what happens.

If i get lower pings connecting via a cable, therefore establishing that it is my wireless connection that causing the high pings - is there anyway to improve it.

I am in yorkshire - on the South Elmsall exchange.

Cheers

Matt

[Gary]

My pings to  bbc.co.uk are 27ms so no issue here

[Inactive]

These may be an option;

http://www.ebuyer.com/product/109683

[Rik]

I do have a laptop so i could always try connecting via cable to that and see what happens.

Hi Matt

That would be a good start point, we need to eliminate the possibility that it's the wireless connection which is causing the issue. If a wired connection is the same then it's time to start digging, but if it cures the problem, then it's a matter of establishing what's affecting the wireless, eg another nearby network on the same channel.

As Inactive suggests, mains networking my be an alternative. Cheaper would be running ethernet cable, which can be up to 100m in a single segment.

[mattpearce79]

i'll try it later on tonight - i'm at work at the moment. thanks again

[Rik]

Let us know how it goes and we'll dig further from there.

[Lance]

It may be worth mentioning that the pings on speedtest.net, much like the speedtests, are highly inaccurate and next to useless. 

[Rik]

Or just completely useless...

[Gary]

I think completely useless is about right Rik, going by this

[Inactive]

Bah, it is that new router Gary..miracle thing.

[Gary]

Bah, it is that new router Gary..miracle thing.

oh indeed In, special batch you know 

[Inactive]

There would be a lot of used 2700's on the market ..if it did give those results Gary.. 

[Sebby]

My main issue is with my high pings 600ms on http://www.speedtest.net

I suspect this is down to SpeedTest.net, which is notoriously inaccurate. What happens if you ping www.idnet.co.uk or www.bbc.co.uk from a Windows command prompt?

[colirv]

This particular Ping Graph gives you the option to ignore the first ping time (to the router).

Edited to say that I'm now not sure what ignoring the first ping actually means - it could mean just ignore the first ping in the series.

[Rik]

As I understand it, Colin, it does indeed ignore the ping to the router.

[mattpearce79]

In reply to Sebby:-

"What happens if you ping www.idnet.co.uk or www.bbc.co.uk from a Windows command prompt?"

i think i did the trace correctly..i typed trace rt www.idnet.co.uk in th ecommand prompt and all the tests time out?!?!?

[Sebby]

No, that's something different (although it shouldn't be timing out, but we'll come to that later).

From a command prompt, type ping www.bbc.co.uk.

[mattpearce79]

"request timed out"


Packets sent 4
Packets lost 4

[mattpearce79]

i had a look at my router setup page and under the diagnostics section it allowed to to do a ping test:-

PING 212.58.224.131 (212.58.224.131): 56 data bytes
64 bytes from 212.58.224.131: icmp_seq=0 ttl=122 time=45.0 ms
64 bytes from 212.58.224.131: icmp_seq=1 ttl=122 time=45.0 ms
64 bytes from 212.58.224.131: icmp_seq=2 ttl=122 time=45.0 ms
64 bytes from 212.58.224.131: icmp_seq=3 ttl=122 time=45.0 ms

--- 212.58.224.131 ping statistics ---
4 packets transmitted, 4 packets received, 0% packet loss
round-trip min/avg/max = 45.0/45.0/45.0 ms

[Sebby]

Well, that's a significant improvement over 600ms. I get about 33ms on an interleaved line. Do you know if you're interleaved and how far from the exchange you are?

[mattpearce79]

don't know if i'm interleaved and i'm 2.99 kilometres from the exchange (as the crow flies).

[Sebby]

It's not terrible if you're interleaved. What router do you have?