How long for the connection to settle after migration?

[splat]

New to idnet, looks like a good forum (some good fora?).

Transferred from 'pipcali' to Home Lite yesterday after slightly unsettling responsiveness on idnet support line but so far getting chronically slow connections.

400 to 1200 kbps yesterday by thinkbroadband test, tonight a record!:
Speed Down     253.64 Kbps ( 0.2 Mbps )
Speed Up    332.32 Kbps ( 0.3 Mbps ) - haven't seen up > down before, don't tell me it's not just my hifi interconects that are unidirectional... 

Similar by speedtest just now, 53ms latency.

Line is Max ADLS enabled and availability tests by phone number generally come up to 6.5Mbs (but sometimes only 2!).  Using 3com modem router with following ADSL status data:
Status
     Configured    Current
Line Status    ---   SHOWTIME
Link Type    ---   Interleaved Path
Data Rate
Stream Type    Actual Data Rate
Up Stream    448 (Kbps.)
Down Stream    7808 (Kbps.)
Operation Data
Operation Data    Upstream    Downstream
Noise Margin    24 dB    5 dB
Attenuation    6 dB    7 dB

The only oddity I have in the settings is that the static ip address subnet mask is defaulting to 255.0.0.0 and the firmware doesn't give me an option to amend this to 255 throughout, despite the help file suggesting I can do it.

Could this be slowing things down or is it just a matter of waiting a bit longer?
Any other advice welcome.

[Rik]

Hi Splat, welcome to the forum, have a karma.  

It's very unusual for anyone to be unhappy with IDNet support, what happened?

There's something badly wrong with your stats. Have you transposed the noise margin and attenuation figures by any chance. If you do have a 7db d/s attenuation, you must be practically living in your exchange, in which case I'd expect you to sync at 8128 with some headroom in the noise margin, eg a figure of 9-12db. The fact that you've also got interleaving on is odd (and could help to account for the latency).

Tell me a bit about your phone wiring. How many sockets do you have, what's connected apart from your router, are you using any extension leads, and if you are are they flat or round.

It would help if you could run a BT speed test, since my hunch is that your profile is low, and that's the only way we'll find out.

Sorry, so many questions...

[Inactive]

New to idnet, looks like a good forum (some good fora?).

Transferred from 'pipcali' to Home Lite yesterday after slightly unsettling responsiveness on idnet support line but so far getting chronically slow connections.

Hi Splat and Welcome, have a Karma.

First time that I have ever seen anyone complain about IDNet support.

[Mytheroo]

slightly unsettling responsiveness might mean the response was very fast...and this was unsettling 

[Gary]

slightly unsettling responsiveness might mean the response was very fast...and this was unsettling 

I like your thinking Mytheroo, but I doubt it, I am surprised though as IDNet's support is second to none, most odd, maybe today more light will be shed on the issue and things we be resolved

[Captain K]

slightly unsettling responsiveness might mean the response was very fast...and this was unsettling 

I have to say thats exactly how I read it.  Its the sort of thing I might say too!  Why say something straight out when there's the possibility of confusing everyone - makes life interesting. 

[Gary]

I have to say thats exactly how I read it.  Its the sort of thing I might say too!  Why say something straight out when there's the possibility of confusing everyone - makes life interesting. 

Very true but its hard work if you need help, but fun most other times The more I look at that statement the more I'm inclined to agree now about the response being fast so therefore unsettling  after most ISP's it would be though, once the stats get cleared up hopefully any issues will get sorted with the usual swiftness we come to expect.

[Inactive]

slightly unsettling responsiveness might mean the response was very fast...and this was unsettling 

True, if that is/was the case then I withdraw my above remarks.

Time will tell.

[Simon]

We're hoping Splat will come back and tell. 

[splat]

Hi Guys, only got a few minutes now but will be back later. Thanks for the responses.

"Unsettling"...to put your minds at rest, having got used to waiting 15 minutes to talk to a customer 'service' person on another continent, I was taken aback by a real idnet person picking up the phone seemingly before it rang! On both occasions! And that person seemed to know stuff aswell.

The router stats are correct, and yup, we live very close to the exchange.  All router data tonight are identical except downstream 7680. Interleaving isn't a user setting is it?

Bt test wouldn't run last night; tonight it won't accept my idnet username , or email address as valid with the phone number!
Thinkbroadband test shows Speed Down     1096.42 Kbps (1.1 Mbps ), Speed Up 344.95 Kbps (0.3 Mbps ) (http://www.thinkbroadband.com/speedtest/results/id/120474363485983231233.html).

Back later,
Splat

[Rik]

Hi Splat

Thanks for setting our minds at rest, you had us going there. It does take a bit of getting used to service, doesn't it, but you will.

Interleaving isn't a user setting, IDNet can get it turned off for you, but the first thing to do would be to establish why it's on. I'm guessing there's some noise on your line causing errors, so if you can extract an error count from anywhere, that would be helpful (we also need to know how long the connection has been 'up' at the time.)

I'm still curious about your wiring, when you have a mo.

As to speed, my guess is that you have a low profile right now. You should only need your phone number and username, the latter is usually in the form, now, of user@idnet.gw5. Your email address won't be recognised at all. We advise the use of IE for the test, despite what BT says, and early morning seems to be the best time to try - though there does seem a geographical issue in how hard it is to get a result.

[Simon]

You have the same trouble as me with the BT speedtest, Splat, in fact, I haven't managed to get it to work since I joined IDNet!

Thanks for the reassurance re customer service.  Refreshing, isn't it!   

[splat]

OK, bt speedtest started but crashed with an error so took the advice and tried IE - result!

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 2000 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  7680 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 1188 kbps

Phone line is modern style socket with two additional internal extensions to socket boxes.
Router is fed off a flat cable extension lead under floorboards to another room, along with one digital phone (two handsets), after the splitter. Have tried a) switching off the phone and b) feeding router direct from the socket and neither make any difference.  Only other equipment is a bt plug-in ringer installed in the first socket in the house. Just removed that and repeated thinkbroadband test - desparately slow. This did not have a splitter in place, but other socket had one in.

[Rik]

Hi Splat

Your problem is the low profile, so until that recovers, you won't get the speed you should. Once you have at stable connection, at that sync speed you will have a profile of 6500kbps. I'm guessing that you have a classic stuck profile, unless you've seen a lot of sync losses at the router, in which case if it hasn't shifted after 5 days, contact support and they can get BT on the case.

[splat]

Just been testing and  the innocent looking bt plug-in ringer was screwing it up - whip it out or put a splitter behind it and I get up to 1950 Mbps and down to 45 ms latency  .  Hopefully the profile will adjust up now.  Watch this space...
Thanks guys.

[Rik]

Toes crossed.

[Sebby]

Good luck! As Rik says, stuck profiles are common following migration. If it hasn't cleared in 3-5 days, a quick call to IDNet will get the ball rolling.

[splat]

  Still trundling along at 1.5-1.8 Mbps despite Miriam on idnet support apparently getting bt to increase the line profile to my synch speed. In fact the bt speedtest shows profile has actually decreased to 1750 kbps! Now we're looking into synch drops on the router log, but nothing I can see after 24 h.

Attachment gives details - any ideas anyone?



Edit: Attachment removed, IP address included

[Simon]

One of the techies will be around later, Splat.  It could be a case of BT saying one thing and doing another, but hang in there, and we'll do what we can to help. 

[Mytheroo]

try another BT test, this is the only test that shows your current profile (afaik)

Attenuation seems very low (good), you must have great wires or live in the exchange (my first Rikism  ) or the router isn't giving accurate stats.

8db downstream seems fine, I don't know enough about errors to say whether you need interleaving on or not

[Rik]

my first Rikism 

[Rik]

Attachment gives details - any ideas anyone?

Hi Splat

I've deleted the attachment as it revealed your IP address. What strikes me about your stats is that the attenuation and noise margin appear to be reversed. It is possible you have a 6db attenuation with 24db of noise margin, but I have a feeling the figures should be the other way round. From what you say, the line is showing instability, and I can't see that happening if you had 24db of NM.

Myth is right, we need another BT speed test to see what's happening to your profile, but my guess is that the router is dropping sync and reconnecting at a lower rate frequently enough for you to have a low profile.

[Sebby]

That's certainly what it sounds like. Once we know for definite, we can help you get to the bottom of the issue.

[splat]

Thanks for the privacy delete...bt test tonight shows same as yesterday, profile of 1750 kbps. And yes, we do live very close to the exchange (79 meters one website told me), so it might give odd figures.  Idnet support has recommended router setting alterations to ensure continuous connection, now enacted.  Also found where to alter subnet  mask to the settings given in my activation email as it had self-assigned to 255.0.0.0. Probably won't get another bt test in tonight owing to the 'three hour' restriction, but will try tomorrow before heading off to the Lakes for a weekend of (wet, windy) walking 
PS. What does the smiley that looks like a gourd represent, innocence, whistling?

[Simon]

What, this bloke?    I suppose he's saying "Wasn't me, guv!".