Another possible new recruit

[weevil]

I'm moving home soon and will be changing ISP (currently TalkTalk). Done a load of looking around and found that IDNet looked good. Was mega impressed with customer support (Andrew)- breath of fresh air compared to other ISPs.

Has anyone else had good experiences when moving - will be looking to do a simultaneous provide with BT (providing line and phone) and IDNet the broadband.

The BT/Sam knows ADSl checker says I can get 3.5mb ADSL max (1.5 miles from exchange). Does this look about right to everyone?

Will be using Netgear DG834G router - figured I should be ok as IDNet sell this anyway.

Thanks in advance for any help/advice.

[Lance]

Welcome to the forum, weevil - have a welcome karma!

I'm guessing that as you mention 'looking to do a simultaneous provide with BT' that you are currently on LLU? Hopefully your migration should go fine, but I know one member who was migrating from LLU last week for whom BT disconnected from the LLU's equipment, but then found they didn't have anywhere to plug him in on the BT equipment! He is still waiting with no phone or broadband at present!

That router will be fine. If you can post your current sync speed, noise margins and attenuation, we should be able to confirm the speed you are likely to get.

Hope this helps!

[weevil]

Thanks Lance for the welcome.

I'm not actually on LLU. What I'm doing is moving to a completely new area - so it's all start from fresh (new exchange etc.). The exchange only supports ADSL and ADSL max so it rules a lot of the "fast" broadband out. Basically, it's not a migration.

When the current vendors of the house I am moving to move out, they will stop their phone/broadband services - I will then have to activate the line with BT.

This is when I need to do the simultaneous provide.

Andrew at IDNet has advised me on the process but wondered if anybody else has had this experience (or knows the process).

I really need it to go smoothly/quickly as my business depends on the broadband. It would have been simpler to go with BT for everything but not keen on their broadband and IDNet sounded really good. If possible, I need to keep the process down to days rather than weeks.

Any advice/opinions would be greatly appreciated.

[Simon]

  Weevil!  I'm sure you will get some good advice on here, and that others have been in your situation.  What you can rely on for certain, is the support of IDNet during your transition. 

[Rik]

Hi Weevil and welcome to the forum.

Provided BT do their part properly, a sim provide should work fine for you. When you order it, BT will give you a key, something like a MAC, which you pass to IDNet with your order. All should then happen smoothly.

[weevil]

Thanks all - everyone seems really helpful/friendly here.

[Rik]

Once you've got used to the humour, the pain passes quite quickly.

[Inactive]

We are all friendly weevil, a warm welcome to you, have a Karma.. 

[Malc]

Thanks all - everyone seems really helpful/friendly here.

Oh they are 


from me as well.

[Sebby]

I think everything's already been said. The only other thing to mention is that often the availability checker is inaccurate, so you might get more than 3.5Mb. Once you've moved in to your new property and the ADSL has been activated, we can take a closer look at your line stats and setup and maybe suggest ways to get a higher sync.

[weevil]

Cheers all - happy on the IDNet side of things but getting BT to do thing quickly/efficiently worries me (especially if they know I'm not having their broadband).

Any advice with dealing with BT? Feel like it will be pot luck with who I get put through to at the call centre.

[shazzy]

Just  keep insisting and telling them 'it just isn't good enough' if they intend to do anything less than you expect.  Worked for me when I needed my phoneline fixed.  They quoted me a months time but I kicked up such a fuss, the engineer was out the next morning.  They even put me in a dsl faceplate right by my computer.

[Rik]

Essentially, make your self a nuisance so they want to get rid of you, but be nice to the engineer. Usually works a treat.