Oh no, its another slow connection thread :)

k3v · Feb 20, 2008, 18:57:53

Hi, Ive stumbled across this board and there seem to be some very knowledgeable people on here, so I thought i'd give it a go

About 9 months ago my broadband went slow, with a very crackly line, ive put up with it because it has been intermittent and although my speeds have been rubbish, it has been useable... just. Ive just got motivated to try and cure it and this is where i am up to. My router is on an upstairs extension, but ive tried it on the master with no difference. Ive got an old type master socket with about ten extensions hard wired in the back. Only one phone is plugged into the master at the moment. Ive replaced the adsl filter upstairs with an adslnation face plate. This has made the line quite a bit better for voice calls but my download speeds have only gone up from 750k to 1500 but it is synching higher. I used to get 6.5 mbit before all the problems.

BT speed test

The speed test has completed on test server speedtester1.nat.bt.com for user ****** and you have downloaded a 1.7Mb file at a speed of

1984 kilo bits per second (Kbps), your service bandwidth will have been quoted to you in kilo bits per second.

2 wire router stats



DSL Connection Details
DSL Line (Wire Pair):       Line 1 (inner pair)
Protocol:       G.DMT
Downstream Rate:       3776 kbps
Upstream Rate:       448 kbps
Channel:       Interleaved
Current Noise Margin:       11.5 dB (Downstream), 24.0 dB (Upstream)
Current Attenuation:       22.5 dB (Downstream), 17.5 dB (Upstream)
Current Output Power:       19.5 dB (Downstream), 12.0 dB (Upstream)
DSLAM Vendor Information:       Country: {B5} Vendor: {TSTC} Specific: {0}
PVC Info:       0/38

Collected for 23:23:35
      Since Reset       Current 24-Hour Interval       Current 15-Minute Interval       Time Since Last Event
ATM Cell Header Errors:       205       205       2       0:04:13
ATM Loss of Cell Delineation:       66       66       0       0:21:16
DSL Link Retrains:       11       11       0       0:21:06
DSL Initialization Errors:       0       0       0       0:00:00
DSL Initialization Timeouts:       0       0       0       0:00:00
DSL Line Search Initializations:       0       0       0       0:00:00
DSL Loss of Framing Failures:       49       49       0       0:21:16
DSL Loss of Signal Failures:       29       29       0       0:21:16
DSL Loss of Power Failures:       0       0       0       0:00:00
DSL Loss of Margin Failures:       167       167       0       0:10:51
DSL Cumulative Errored Seconds:       96       96       1       0:04:13
DSL Severely Errored Seconds:       66       66       0       0:21:16
DSL Corrected Blocks:       1598141       1598141       7       0:02:20
DSL Uncorrected Blocks:       3796       3796       1       0:04:13
ISP Connection Establishment:       1       1       0       23:23:18

Rik · Feb 20, 2008, 19:04:16

Hi and welcome to the forum, have a karma.

I've removed your phone number from your post, otherwise you might get inundated.

That's not a normal BT speed test result, have you tried at http://test.speedtester.bt.com:50301/ (be prepared to be patient, we've found that it generally works better with IE than Firefox for most people. You will need your phone number and your full ISP login to use the tester)

Looking at your stats, you should be synching a lot faster than that. It does look as if your noise margin has been raised to stabilise the line, but that doesn't explain the low throughput. There are two possibilities, congestion at your ISP, or a low profile. If you can get a BT test done, it will establish which it is. I suspect, though, that you will need to raise a fault with your ISP.

DeViTTo · Feb 20, 2008, 19:06:24

Welcome I cant answer the questions but someone will be with you shortly i.e Rik. All I can say that seems like a lot of extensions off the main socket. Are you sure it made no difference off the master have you checked the line stats in your router/modem.

What type do you have?

edit :Damn Rik beat me to it lol

k3v · Feb 20, 2008, 19:30:23

Ive just counted the telephones and there are 8. It definitely made no difference worth mentioning to the stats, but that was before I fitted the new filter on the extension.

Ive just run the test in the link and got the same stats as before.... I thought it was weird...

thanks for the warm welcome BTW

RA-1972 · Feb 20, 2008, 19:31:38

who is your isp ?

k3v · Feb 20, 2008, 19:32:58

F2S

ive just cleared cookies etc and tried to run the test, it old me i have to wait 30 mins now.

Rik · Feb 20, 2008, 19:34:12

So you're not getting a profile from the speed test? Are you on an LLU connection? (Sorry, this is sounding a bit like Twenty Questions.

)

Eight phones shouldn't directly affect your ADSL, but they are likely to bust the REN limit of 4, so might just be having an adverse effect. Certainly, a lot of extensions will not be helping - at the very least disconnect the ring wire from terminal 3 at all sockets.

RA-1972 · Feb 20, 2008, 19:34:37

Theres your problem mate FS2 , come to idnet and no more problems .................

p.s Should we really tell other peeps to come to idnet ?

Rik · Feb 20, 2008, 19:36:09

Yes, the more successful IDNet get, the better the service will be.

k3v · Feb 20, 2008, 19:36:26

Quote from: RA-1972 on Feb 20, 2008, 19:34:37
Theres your problem mate FS2 , come to idnet and no more problems .................

p.s Should we really tell other peeps to come to idnet ?

All joking apart, could it make that much difference? I dont mind switching ISP's if it helps

Regarding the Bt speedtest, it didnt ask me for my adsl log in name, it has in the past....

Rik · Feb 20, 2008, 19:38:52

Maybe F2Sis routing you to the old test?

If you read through some of the posts here, you'll find plenty of stories of people getting massive improvements with a move to IDNet. I can't guarantee that, but I can guarantee you'll find the service second to none. Certainly, your line stats should be delivering you more speed, and also suggest your should be synching higher than you are.

RA-1972 · Feb 20, 2008, 19:39:19

kev if you read alot of the post on here mate , you will rellise that there is not a better isp out there , i have only been here for 2 months now and it is great low pings and great dl speeds 8oo k .

RA-1972 · Feb 20, 2008, 19:40:01

lol rik beat me again DOH

k3v · Feb 20, 2008, 19:41:43

Quote from: Rik on Feb 20, 2008, 19:34:12
So you're not getting a profile from the speed test? Are you on an LLU connection? (Sorry, this is sounding a bit like Twenty Questions. )

Eight phones shouldn't directly affect your ADSL, but they are likely to bust the REN limit of 4, so might just be having an adverse effect. Certainly, a lot of extensions will not be helping - at the very least disconnect the ring wire from terminal 3 at all sockets.

http://www.samknows.com/broadband/exchange.php?ecode=SLCL

I spoke to customer support today and they said I had been swapped over onto some new hardware in the exchange two days ago and to wait and see if will get better.
Each room of my house has one or two extensions, It used to be a 2 bed semi but it got converted to a 3 bed semi and the guy who had it done was an electrician so he went a bit mad with mains plug/telephone and television sockets!

thanks for all the quick responses!!

Rik · Feb 20, 2008, 19:44:13

If he was a sparks, take a good look at the wiring, he may have used split pairs, or even alarm cable, both of which would put a lot of noise on the circuit. You need just two wires, on terminals 2 & 5 at each socket. With standard phone cabling they should be a pair, eg white/blue and blue/white. If they are, say, white/blue and white/orange, you need to do some re-wiring.

Lance · Feb 20, 2008, 19:44:44

kev!

k3v · Feb 20, 2008, 19:50:59

Quote from: Rik on Feb 20, 2008, 19:44:13
If he was a sparks, take a good look at the wiring, he may have used split pairs, or even alarm cable, both of which would put a lot of noise on the circuit. You need just two wires, on terminals 2 & 5 at each socket. With standard phone cabling they should be a pair, eg white/blue and blue/white. If they are, say, white/blue and white/orange, you need to do some re-wiring.

Ill go check. Ill put the router in the mains socket again, but as I understand it because all the extensions are wired into the back and I dont have a NTE5 socket, then I have no way of eliminating the wiring. What I find strange is that it did work fine in the beginning and I can't recollect doing anything. I will go check the wiring but I can see the one in the room I'm in now is wired up properly as I havent put the face plate back on properly because I need to chisel some plaster out.

ill have into joining as I know a lot of people have left F2S, i have been happy with them cos i'm on a 20 gig per month contract but they just dont charge if you go over it. Im ust admit I havent looked into the deals about in the last 2 years.

Going back to a previous reply, no it didnt give me a profile, ill check agina now because I have seen it in the past

RA-1972 · Feb 20, 2008, 19:55:24

I know idnet are doing one month free at the moment , plus it is not a 12 month contract it is monthly , It is not the cheapest but there is a saying, you pay for what you get .

MoHux · Feb 20, 2008, 19:57:46

Quote from: k3v on Feb 20, 2008, 19:41:43

I spoke to customer support today and they said I had been swapped over onto some new hardware in the exchange two days ago and to wait and see if will get better.
Each room of my house has one or two extensions, It used to be a 2 bed semi but it got converted to a 3 bed semi and the guy who had it done was an electrician so he went a bit mad with mains plug/telephone and television sockets!

thanks for all the quick responses!!

It sounds as if k3v has been unbundled!

Suggestion k3v, try removing all extensions from the old Master Socket 'cept for the one upstairs your router uses, the ADSLNation faceplate will do it's stuff. Then do a BT Speedtest.

k3v · Feb 20, 2008, 19:59:12

Quote from: MoHux on Feb 20, 2008, 19:57:46
It sounds as if k3v has been unbundled!

Suggestion k3v, try removing all extensions from the old Master Socket 'cept for the one upstairs your router uses, the ADSLNation faceplate will do it's stuff. Then do a BT Speedtest.

Is unbundling good?

I cant unplug the extensions as they are hard wired into the back

Sebby · Feb 20, 2008, 20:35:55

You have 2 problems as far as I can see. One is that something is probably not quite right with in with the wiring in your property, and the other is that F2S aren't so great these days, so you won't get the speeds to reflect your sync. Certainly moving to IDNet would mean you get the speed to match your sync.

You mention that you used to get 6Mb. Regardless of the ISP, you'll never achieve that at the moment.

So, first thing's first, do you have a NTE5 master socket? If so, remove the front plate (be careful as the extension wiring will be connected to it from the inside, so just let it dangle) and connect the router to the socket behind that plate. Then re-post your stats.

That will show whether your internal wiring is to blame, and we can take it from there.

Sebby · Feb 20, 2008, 20:37:18

Quote from: k3v on Feb 20, 2008, 19:59:12
Is unbundling good?

I cant unplug the extensions as they are hard wired into the back

It's not good or bad. Unbundled ISPs (Tiscali, Sky, Be*, and so on) have their own equipment in BT's exchanges, which means it's cheaper for them to provide the service to the end user.

k3v · Feb 20, 2008, 20:38:51

Quote from: Sebby on Feb 20, 2008, 20:35:55

You have 2 problems as far as I can see. One is that something is probably not quite right with in with the wiring in your property, and the other is that F2S aren't so great these days, so you won't get the speeds to reflect your sync. Certainly moving to IDNet would mean you get the speed to match your sync.

You mention that you used to get 6Mb. Regardless of the ISP, you'll never achieve that at the moment.

So, first thing's first, do you have a NTE5 master socket? If so, remove the front plate (be careful as the extension wiring will be connected to it from the inside, so just let it dangle) and connect the router to the socket behind that plate. Then re-post your stats.

That will show whether your internal wiring is to blame, and we can take it from there.

thanks for the reply. No i dont have a NTE5 master socket
if my connection remains stable, will the synch improve?

Sebby · Feb 20, 2008, 20:42:48

Sorry, I didn't read your original post properly.

Without a NTE5 (a lot of properties don't have them) it's difficult to say whether it's your internal wiring or a BT/Tiscali LLU problem.

I know it's a pain, but is it possible you could temporarily disconnect the hard-wired extensions and see if you sync any higher?

You mention that you had a crackly line. That could indicate a line fault. Do you still have the crackling at all?

k3v · Feb 20, 2008, 20:47:26

The crackling is all but gone, there is s mall amount still there some of the time and it stops when no router is plugged in. If i look at the master socket to remove the extension wiring, is it obvious?

I have a BT 2700hgv thingy coming tomorrow, to rule out my router..

edit:

brown and silver, just 2 wires must be the main cable, these go to 2 and 5 where a blue/white and white/blue also connect(my house wiring?) also the same wire has an orange wire going to 3. Does this sound correct?