Jill's speed

[Rik]

Filters are just like London buses, Jill.

[J!ll]

 

[J!ll]

     

[Rik]

I wouldn't put too much store by that result, Jill, but it could indicate more noise on your lien, depressing throughput.

[Simon]

It certainly is a depressing throughput, but that speed tester can be wildly inaccurate.

[J!ll]

Reply:

Apologies for the delay, i have just come off the phone to the BT tech team regarding your issues, they have asked that the RJ11 cable between the router and the microfilter, and if possible have the modem/router changed, is this possible, can you borrow one? what modem is it you are using? if we need to i can have a test router sent to you so we can check this.

Kind regards

James
IDNet

[Rik]

It makes sense to eliminate your equipment, Jill. Not many ISPs lend routers to do it though.

[J!ll]

Well I couldn't make sense of his first sentence, they want the cable replaced? is that what he's asking? I have emailed him just to make sure. We do have another router, Jack did not like it, Sagem, he said it was hopeless 

[Rik]

They want the cable, and if possible, the router changed.

[J!ll]

OK, now the hunt for another cable  think I may have to wait until Jack gets back from work!

[J!ll]

They want the cable, and if possible, the router changed.

Yes, he has replied, that is what he meant 

[Rik]

It makes sense to try that, Jill, because it's a suspect on the list. If that eliminates the losses of connection the problem is solved and your line can get up to speed.

[J!ll]

Yes, what about the other router I mentioned? the one Jack said was no good? Sagem

[Sebby]

Hmm, well the Sagem sounds like it'll be a modem. I'd say it's not ideal, but it'll probably do for test purposes.

[J!ll]

I have ordered new wiring and a new filtered faceplate, if this doesn't work, it will be another router! 

[Rik]

The faceplate change will be literally a case of removing the old and replacing it with the new. Run the new RJ11 cable from that to the router, and plug the phone extension into the phone side of the socket. All should be much better then.

[J!ll]

If the faceplate is filtered, I would not need another filter then?

[Rik]

No, everything on the BT connector side is already filtered.

[J!ll]

Well that's easy enough, thank goodness! 

[Sebby]

I have ordered new wiring and a new filtered faceplate, if this doesn't work, it will be another router! 

I'd be surprised if it helps as the test socket gave the same results (though if your old filter was to blame, it may well change things). Still, it's the best way to go IMHO, and if it doesn't make a difference, the setup is in place for when BT sort it. Good luck.

[J!ll]

I hope it does! 

[J!ll]

Lead and faceplate arrived this morning, fitted 

Downstream     Upstream
Connection Speed    1344 kbps    448 kbps
Line Attenuation    45 db    15.5 db
Noise Margin    11 db    19 db

[Rik]

That looks marginally better, Jill, in that the noise margin has risen - though that might be due to the time of day. Normally, that wouldn't be a good thing, but in your case, it suggests less pickup. Have you let James know?

[J!ll]

Not yet, I was going to see how things were for a while?

IP profile for your line is - 135 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  1344 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 82 kbps

[Rik]

He needs to know so that the line can be monitored, Jill.