Very Slow Speeds - Can anyone help please?

[danalis3]

Hi all

I recently signed with IDnet and my connection went live 3 days ago.

However, I have been experiencing consistently extremely slow speeds. See the attahced Speedtest:



I am lucky if my speed has actually reached this level. What is also so surprising is that my download speed (128 kb/s) is significantly lower than my upload speed (377 kb/s).

I know that Idnet have been rated very highly by users for their speed consistency and reliability. So this leads me to believe that it is something wrong with my configuration settings. However, the router I am using came pre-conifgured from idnet.

Here is the other relevant informaiton.

My operating system is Windows XP.

My router is a (Netgear DG834G) information follows:

Account Name
Firmware Version V5.01.01
 
ADSL Port
MAC Address 00:1E:2A:1B:8D:6D
IP Address #####[/color]Network Type PPPoA
IP Subnet Mask 255.255.255.255
Gateway IP Address212.69.63.51
Domain Name Server 212.69.36.3
212.69.40.3
 
LAN Port
MAC Address 00:1E:2A:1B:8D:6C
IP Address 192.168.0.1
DHCP On
IP Subnet Mask 255.255.255.0
 
Modem
ADSL Firmware VersionA2pB023b.d20e
Modem StatusConnected
DownStream Connection Speed8128 kbps
UpStream Connection Speed448 kbps
VPI0
VCI38
 
Wireless Port
Name (SSID)NETGEAR
RegionEurope
Channel11
Wireless APDisabled
Broadcast NameEnabled

Multiplexing Method  VC-BASED
DSL Mode  ADSL
MTU Size 1458 



Does you have any suggestions as to how I can dramatically improve this speed situation quickly? Please let me know if you require any additional information. Your assistance is very much appreciated.

Kind regards

Daniel


Edit; IP address removed

[Rik]

Hi Daniel and welcome to the forum, have a karma.  

I've edited your message to remove your IP address.

What you're seeing looks like a classic stuck profile. Can you carry out a BT speed tests and post the results please? http://test.speedtester.bt.com:50301/

If it is what I think, you won't be able to do anything quickly, and neither will IDNet unless you migrated in 'like for like'. In any case, let's see what profile BT has you on and we'll go from there. Could you also post your downstream attenuation and noise margin please. Given you're on an 8128 sync, though, you should be going flat out.

[Inactive]

Hi Daniel, Welcome, have a welcome Karma.. 

[danalis3]

Hi and thanks for responding so quickly.

Here is some of the information you requested. I will get the BT speed test done and post it in the next couple of hrs.

Thanks again


System Up Time 00:54:18
Port          Status     TxPkts           RxPkts       Collisions            Tx B/s         Rx B/s   Up Time
WAN         PPPoA        4317           3451           0                      3921          6235       00:03:44
LAN         10M/100M   21001          27564          0                      2804          1519       00:54:11
WLAN       11M/54M       0                0              0                       0                0          00:00:00


ADSL Link                  Downstream    Upstream
Connection Speed           8128 kbps    448 kbps
Line Attenuation              6.0 db          5.0 db
Noise Margin                    14.2 db        23.0 db

[Rik]

Hi Daniel

Do you actually live in the exchange?  6db attenuation - I'm jealous. With that, and a 14db noise margin at 8128 sync, you should have no problems getting the line to go flat out.

See if you can get the profile - I'm pretty sure that's going to tell us what the issue is.

[Sebby]

As already suggestion by Rik, you've got fantastic stats, and the issue is what we call a stuck profile. As well as your sync rate, BT assign a profile (which is determined by the sync). You should have a profile of 7,150k (the highest) but it looks like you've got 135k for some reason. The results of a BT speed test will confirm this.

Stuck profiles are common when users migrated from a fixed-rate to a max service, but it's never usually as bad as you're seeing. Luckily, they do tend to clear by themselves after 3-5 days.

Once we see the results of the speed test and are able to confirm it's definitely a stuck profile, drop IDNet an email or give them a call tomorrow and they'll get BT to reset it. Then you'll be zooming along.

[danalis3]

Here are my BT speed test results.

Test1 comprises of Best Effort Test:  -provides background information.
   IP profile for your line is - 135 kbps
   DSL connection rate: 448 kbps(UP-STREAM)  8128 kbps(DOWN-STREAM)
   Actual IP throughput achieved during the test was - 93 kbps

So it appears my profile is extremely low.

I will drop IDnet a call tomorrow and thanks for all your help.

Many Thanks
Daniel

[Rik]

Hi Daniel

That's exactly the result Sebby and I were expecting to see. You do, indeed, have a stuck profile. If you contact IDNet with that speed test and your stats, they will apply a size 12 boot to the appropriate bit of kit for you (BT in this case!).

[Ray]

Welcome to Idnetters and Idnet, Daniel, have another  from me. 

[Sebby]

Here are my BT speed test results.

Test1 comprises of Best Effort Test:  -provides background information.
   IP profile for your line is - 135 kbps
   DSL connection rate: 448 kbps(UP-STREAM)  8128 kbps(DOWN-STREAM)
   Actual IP throughput achieved during the test was - 93 kbps

There you go, a stuck profile of 135k.

To be honest it's good it's a simple problem like this and not something with your line. It'll be sorted tomorrow.

[Simon]

  Daniel!

[Lance]

Welcome to the forum, Daniel! 

[RA-1972]

  and have a  ,,,,,,,,,,,,,,,,,,,,,,,,,,,

[J!ll]

Is mine stuck?   

[Rik]

No, your sync speed is low. I've just done a search of your posts featuring speed, but can't find anything.

[J!ll]

I tried that too, maybe it was unrelated to that? even looked under DorsetBoy 

[Rik]

See your own thread...

[J!ll]

There before you