Email problem

[Foxtrot]

Hi everyone,

I have just joined Idnet and seem to be having problems changing my outlook email settings.
Having configured my settings with pop3.idnet.com(incoming) and smtp.idnet.com(outgoing).
when I test the account I am getting an error:
"Outlook could not connect to the incoming pop3 mail server because the server did not accept your username and password"
I have logged on okay using webmail

Can anyone help please

[Rik]

Hi Foxtrot and welcome to the forum, have a karma.  

Are you using the full username to logon? Outlook, by default, takes user@idnet.com and makes the logon name user. It needs to be the whole name.

[Inactive]

Hi Foxtrot and a warm welcome to IDNetters.

Have a welcome Karma.

[Ray]

Hi Foxtrot, and Idnet have a welcome

[Foxtrot]

Hi Rik,

I am using my username@idnet.com
I will have to get on to the help desk tomorrow

Foxtrot

[Rik]

Mmm. If the password is working on webmail, it should be OK, but I have heard of cases where support have had to reset the password on the server. I'd suggest doing two things:

1) Create another account, see if that works. If it does, it's almost certainly a password reset
2) Once you've done that, drop IDNet an email, support@idnet.net, explaining the problem. You might find they can resolve it today.

[Steve]

Hi,Just a thought you are using your email password and not your idnet login password. I have to admit I have made that mistake before

[Foxtrot]

Rik,

I have tried as you suggested but I get the same error.
I have even changed my password

There must be something I am missing

When I look at my email account I see the test messages.

This is a real puzzler, I can not figure out why I keep getting a login prompt for my password

Thanks for your help

[Foxtrot]

Hi Steve,

I am using my email password

Thanks for your suggestion

[Rik]

This is one of those situations where we can be of limited help, because we can't ask you to give us the email address and password. As far as I can see, you are setting things up correctly, so I think you will need help from support. You might want to read this FAQ, in case it triggers any thoughts.

[Steve]

My final thoughts SPA is not required i.e box unticked. SMTP server secure login not required

Steve

[Sebby]

Welcome, Foxtrot!

I can't think what else it could be. Perhaps try setting it up in Outlook Express to see if this is an Outlook problem.