sync speed

[Colin Burns]

Hi everybody

Ive been having some interesting problems with my internet connection.  I was getting some jolly good syncs on my connection about 7MB which lasted about a month and a half.  this was a rather sudden increase from the 4MB i used to get.  But sadly my internet connection has plummeted though the floor and I'm back to the old 4MB again.  my downfall is that i have to have 2 phones and 3 sky boxes plugged into my phone line at the same time.  would i get much benefit from giving up completely and ordering a new land line just for the good old broadband.

[Sebby]

Just to make absolutely certain, when you say sync speed, do you mean the speed you're getting when you do a speed test, or the connection rate reported by your router?

[Inactive]

Why have you got 3 Sky Receivers connected to your phone line?

Unless they are part of a Multi Room Package, I would disconnect the phone line from them.

That is of course unless you use the costly interactive service, then you only need one connected.

[Colin Burns]

its part of multi room and they start to send fun letters when disconected

the sync i refered to was what my router was reporting

my profile was 6500 i think

and is now about 4500

and there has been no change to the internal wiring

[Sebby]

Thanks for providing those details. You mention your profile; is that what the BT speed tester tells you? What we really need to know is the sync your router is reporting.

Probably something is wrong with your line or equipment, but it's certainly not an ISP issue as sync is not related to the ISP.

Do you have a socket that looks like this? If so, could you remove the front plate (be careful as the extension wiring is connected to the inside of this plate, so just let it dangle) and connect your router to the socket behind.

This is the test socket and it will eliminated your extension wiring. Please then re-post your stats. If there is an improvement, we can say with some certainty that the issue is your internal wiring, probably picking up noise, for which we can make suggestions.

[Colin Burns]

i do sadly im currently 3 miles away from it
though the last time i plugged my router straight into the test socket about 2 months ago got just under 6mb reported by the router

[Inactive]

its part of multi room and they start to send fun letters when disconected

Fair enough, do you have ADSL Filters on each Sky Receiver?

I thought that the multi room set up only involved 2 receivers, ( I may be wrong ) if that is the case, then disconnect the third one from the phone line.

[Colin Burns]

all the sky boxes are on filters.  the internal setup is the same just the obtainable sync speed my router can achieve has tanked.

[Colin Burns]

might go for round 2 and completely rewire the houses internal wiring and replace it with CAT5

u think it could help

[Sebby]

i do sadly im currently 3 miles away from it
though the last time i plugged my router straight into the test socket about 2 months ago got just under 6mb reported by the router

might go for round 2 and completely rewire the houses internal wiring and replace it with CAT5

u think it could help

You've answered your own question there.

If you get 6Mb in the test socket and around 4Mb on an extension, internal wiring is to blame. Cat5 would certainly help as it is far more noise resistant. Alternatively, you could do is remove the ring wire from every socket (the wire connected to terminal 3, which is usually orange in colour). Having the ring wire connected picks up a lot of noise, and it's not generally needed for today's phones. It must be disconnected from every socket, including the master.

[Inactive]

all the sky boxes are on filters. .

Fair enough, I am no expert on routers etc. but I do know that Sky Receivers are notorious for giving off noise, you could try disconnecting them briefly and see if that has any effect, Sky will not even know as long as it is only a short period.

[Sebby]

Fair enough, I am no expert on routers etc. but I do know that Sky Receivers are notorious for giving off noise, you could try disconnecting them briefly and see if that has any effect, Sky will not even know as long as it is only a short period.

This can be the case, In, though I suspect his issue is just general noise pickup on the extension wiring, but we shall see. Removing the ring wire should prove it.

[Inactive]

Agreed Seb, I was just trying to exclude any sources of interference from the loop.

I am sure that the internal wiring, including the ring wire are the probable cause.

[Colin Burns]

hmm will try it out

that's one thing i don't think ive checked for i have the new style face plate. if i have a ring wire is it connected to the removeable part or is it inside the main box?

[Sebby]

The removable part, so you are allowed to do it.

Would it be possible to site your router at the master socket? As you have a NTE5, you could fit a filtered faceplate, such as the ADSL Nation XTE-2005. You then wouldn't need to remove the ring wire. What this would do is terminate the ADSL signal at the point where the line enters the property, then send filtered telephone signal to the extension sockets. The results is ADSL signal that hasn't suffered any noise pickup, and extension sockets that are already filtered, so no microfilters are required. IMHO, it's the best solution, though I appreciate it's not always a feasible setup.

Let us know how you get on.

[Colin Burns]

i could resight my router next to the MS but it would result in having to wake my parents up every time i need to restart my modem at early hours in the morning will see if i have a ring wire and report back but sadly will have to be later today

[plugwash]

I've also heared some people advise using two filters in series on sky boxes.

[Danni]

You do not know how many times I've told him it's internal wiring (or a broken phone). I can't even hear him speak when he calls me from the landline because there is so much static and noise. I think the cheapest way would be to buy new phones, maybe ones that are not broken.

I also think the filtered faceplate would be a good idea. There are more cables in his house than there are in my local telephone exchange. Unfortunately I don't want to get on the bad side of his dad so cannot recommend disconnecting sky boxes

[Colin Burns]

hmmm gotta admit i never noticed the noise. thanks Danni. no more 2 am trips to ASDA for you.  i would have to say the internal wiring in my house is more like a very small BT telephone exchange in the middle of nowhere that one serves one house mine he he. wait but since I'm the only IDnet customer on my exchange that we know of. (every one else uses tiscali or TALKTALK) lol  and most of the wiring is for my LAN Danni as you well know.  for the 5 to 8 computers i can be running at any one time.

[Danni]

I have your login details...

[Colin Burns]

to what

my internet connection
3 dedicated webservers
whmcs account
anything else that i could ever possible want to login to including this forum

but wait im next to your internet connection and im going to steal it

[Danni]

Yes.

[Colin Burns]

damed i am in the intenal fires of wiring hell

[Danni]

Indeed.

[Rik]

Just to add my thoughts to this.

1) @In, with Sky multi-room, you can have up to 8 boxes, or four Sky+/HD boxes, on the same account, all must be connected to the same phone line.

2) I do feel a filtered faceplate is the answer here, and if the router can't go to the faceplate, then run Cat5e or 6 cable to the router.

3) As Plugwash suggests, double-filtering Sky boxes can help.

4) It would be worth thinking about REN. The Sky boxes have a REN of 3, how many phones are there?

Have you done a quiet line test, Colin? Dial 17070 and select option 2. If that sounds noisy, report it as a voice fault.