Have I done it right?

Started by Tina, Mar 02, 2008, 02:35:38

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Tina

I put in my order to migrate on Thursday morning, but apart from an e-mail confirming  my direct debit details I haven't heard anything.
Should have I heard anything by now? Having never migrated before, I dunno how long it takes, but I am eager to leave the shambles that is pipex/Tiscli asap and I just wanna check I've done it all right and it's a question of waiting :) Thanks :)

Steve

Quote from: dissonance on Mar 02, 2008, 02:35:38
I put in my order to migrate on Thursday morning, but apart from an e-mail confirming  my direct debit details I haven't heard anything.
Should have I heard anything by now? Having never migrated before, I dunno how long it takes, but I am eager to leave the shambles that is pipex/Tiscli asap and I just wanna check I've done it all right and it's a question of waiting :) Thanks :)
You should receive an email confirming your order which in my case included the intended date of migration and also your idnet log in instructions. I lost my pipex connection mid morning and 10 minutes later I was able to log in to idnet.I was also sent an email by idnet saying migration had been successful. I have been amazed by the DL speeds during peak periods as compared to my latter days with pipex/tiscali.

Steve
Steve
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This post reflects my own views, opinions and experience, not those of IDNet.

Rik

Hi Dissonance

If you don't hear tomorrow, give IDNet a ring, 0800 0267237, or drop them an email, support@idnet.net. The second email is sent once they get a migration date from BT, so that may be the holdup.
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

Tina

I just knew it wouldn't be easy to migrate :( What ever *should* be easy never is for me. Spoken to IDNet who say BT is rejecting the order :( So they've raised it with them and are waiting for them to get back to them.

Rik

Odd. The only thing I can think is that the MAC key is not valid in some way. Did IDNet give you any clues?
Rik
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Tina

No clues at all :( I am begining to think I put the mac code in wrong ;( I am very dyslexic and numbers and letters together just get jumbled up in my head. Getting really worried now

Rik

Have you still got the code, Dissonance. Could you fax it to them to check against what they are using?
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

Tina

I don't have a fax machine :( I knew I'd mess it up :( Still got the code

Malc

#8
BT also rejected mine, something to do with a LLU and coming back to BT, however Miriam re submitted it and told BT there was nothing wrong wIth it, it then worked.

J!ll

#9
BT rejected mine too  :)

Tina

Aren't IDNet CC lovely :) Spoken to them, and it appears BT rejected it  so IDnet have submitted the order manually, and it should go through ok. Might take a little longer, but they said I should be with you all middle of next week :) bye bye pipex/Tiscali

Rik

Quote from: dissonance on Mar 03, 2008, 15:11:22
I don't have a fax machine :( I knew I'd mess it up :( Still got the code

I gather you've just spoken to James? IDNet are going to submit it manually to BT, it looks like a system problem on their side. Rest assured that they will do their best to resolve it for you.
Rik
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Tina

LOL anything you don't know - yeah I spoke  to a lovely guy - he checked the code and it was fine  :thumb: As you said they are going to do the order manually. I am very impressed by the customer care at IDnet.

Rik

Quite a lot really, Dissonance. :) I just happened to be on the phone to IDNet to check the engineering work tonight and the Telehouse status, so I added your problem to my list and you phoned midway through the call. We're all family, here, we do what we can to look out for each other.
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

Malc

Quote from: Rik on Mar 03, 2008, 15:26:49
. We're all family, here, we do what we can to look out for each other.

:pat:

Tina

ah yes James said someone was on the phone discussing my account :) I so appreciate your help as I would have just worried all on my  own. I love IDNet already :)

J!ll


Rik

Quote from: dissonance on Mar 03, 2008, 15:29:40
I love IDNet already :)

The feeling gets better, I promise you. :)
Rik
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Ray

 :welc: and soon to Idnet have another welcome  :karmic:
Ray
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Tina

I am sure it will - I have about  a week left before I become a fully fledged part of IDnet. Thanks Rik for mentioning me to customer support - it's hard when you don't know what you're doing, cos you don't want to bother CS if there is nothing to worry about, but on the other hand leave it if it needs sorting. I have every faith it will be ok :)

Rik

Rest assured that I know nothing more about you than what you have posted in the forum. The way it works is if I see anything which isn't going smoothly, I just ask for a briefing on what the problem is, I am not given any personal details. That way, I can act as an intermediary if necessary, but your issue is well in hand. :)
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

Tina

Yeah I like the way it works - cos I can post about the issue on here, and you lot can tell me if I need to take it up with CS or not. I have never come across such a friendly forum as this before - thanks to you all. I am feeling a lot less worried and confused now then I was two hours ago.. and I did get my mac code right.. go me  :rofl2:

Rik

Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

MoHux

 ......... and don't worry Diss', us lot on here get our letters and numbers jumbled up all the time - You are in good company!!

Welcome

Mo





:sanity:
"It's better to say nothing and be thought an idiot - than to open your mouth and remove all doubt."

Rik

It's not my letters and numbers, Mo, it's the connection between brain and fingers in my case.  :'(
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

Tina

I just reply on spell check - it's my best friend LOL

Rik

My problem with spell check is that it doesn't always pick up the grammatical errors, eg weather/whether, and the transpositions, eg from/form. Sadly, neither does my brain always. ;) (But you do have an hour after posting to edit, if you ever spot a mistake...)
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

Tina

True, but spell check still does better than I do LOL

Rik

I know just what you mean, Diss. :) (BTW, we traditionally shorten names here, we can't cope with polysyllabic words  ;D)
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

Tina

I  think I may change my name to Dissy instead of Dissonance  :thumb:

J!ll

Quote from: Rik on Mar 03, 2008, 17:36:32
I know just what you mean, Diss. :) (BTW, we traditionally shorten names here, we can't cope with polysyllabic words  ;D)

You can't shorten mine  :D

Noreen

Dissy, make sure that you join us in IDNatter once you're safely here. ;D

Tina

ohhh what is IDnatter? Another forum or a subforum on here?

Rik

Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

Rik

Quote from: dissonance on Mar 03, 2008, 17:43:28
ohhh what is IDnatter? Another forum or a subforum on here?

Yup, it's the 'social centre' of the place. :)

http://www.idnetters.co.uk/forums/index.php?board=5.0
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

Tina

can I not post in there until I'm fully fledged..  you know this is bad for me, I *should* be making dinner, feeding cats, doing washing, but here is much more interesting

Rik

You can post anywhere, Diss. Although the board is obviously aimed at IDNet customers anyone can, and indeed is welcome to join. :)
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

Tina

You forgiven me for using a mac then?  :out:

Rik

Nothing to forgive, if truth be told, I envy you for using a Mac. :) Oh, and Simon, the MD of IDNet is a Macist...
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

J!ll


Malc

Quote from: dissonance on Mar 03, 2008, 17:50:47
You forgiven me for using a mac then?  :out:

I prefer a brolly myself  :whistle:

Tina


Rik

Ah, you've picked up our style, Diss. :)
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

Malc

 :thnks:  :grn:'s are an honour around here.

Me and Mad want a groan counter

Rik

I told you, Malc, it's at the back on the left, past the bar. :)
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

MoHux

Quote from: dissonance on Mar 03, 2008, 17:46:25
can I not post in there until I'm fully fledged..  you know this is bad for me, I *should* be making dinner, feeding cats, doing washing, but here is much more interesting

Noreen is just drumming up some female support Diss.  :basil:




:hide2: Mo
"It's better to say nothing and be thought an idiot - than to open your mouth and remove all doubt."

Tina


J!ll


Tina

Well men might *think* they rule the  world but us woman know we just let them think  they do  :back:

Malc


Rik

Quote from: dissonance on Mar 03, 2008, 18:07:16
Well men might *think* they rule the  world but us woman know we just let them think  they do  :back:

I'm worried we've been sussed, guys. :)
Rik
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Rik

Quote from: Malc on Mar 03, 2008, 18:07:57
*goes to look*





That looks like me at the dentist, Malc.  ;D
Rik
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Malc

Quote from: MoHux on Mar 03, 2008, 18:01:27
Noreen is just drumming up some female support Diss.  :basil:




:hide2: Mo


Basil has arrived

Malc

Quote from: Rik on Mar 03, 2008, 18:08:12
I'm worried we've been sussed, guys. :)

Maggie sussed is long ago

Rik

Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

J!ll

Quote from: dissonance on Mar 03, 2008, 18:07:16
Well men might *think* they rule the  world but us woman know we just let them think  they do  :back:

:yes:   :hehe:

MoHux

"It's better to say nothing and be thought an idiot - than to open your mouth and remove all doubt."

Malc


J!ll


Malc

Quote from: J!ll on Mar 03, 2008, 18:13:18
Basil is lovely! leave him alone  :P
I introduced him   :pullface:

Noreen

Quote from: MoHux on Mar 03, 2008, 18:01:27
Noreen is just drumming up some female support Diss.  :basil:
You bet. :evilb:

Tina

Basil scares me.. did as a kid and still does LOL

J!ll


J!ll

Quote from: dissonance on Mar 03, 2008, 18:15:50
Basil scares me.. did as a kid and still does LOL

These did and still do  :eek4:

Rik

Rik
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Rik

Quote from: J!ll on Mar 03, 2008, 18:18:25
These did and still do  :eek4:

Where did you get a photo of me and Lance from, Diss??  :eek4:
Rik
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Philip

Quote from: J!ll on Mar 03, 2008, 18:18:25
These did and still do  :eek4:
don't worry, I'll sort 'em out Jill :flamethrower:

MoHux

 :comp:






When does the fist shoot out??  :bore:
"It's better to say nothing and be thought an idiot - than to open your mouth and remove all doubt."

Tina

I didn't post that pic - not guilty sir lol , but they are scary lol

J!ll


Rik

Quote from: dissonance on Mar 03, 2008, 18:23:10
I didn't post that pic - not guilty sir lol , but they are scary lol

Have you met Lance yet??  :o  ;D
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

Rik

Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

Rik

Quote from: MoHux on Mar 03, 2008, 18:22:18
When does the fist shoot out??  :bore:

This is the passive-aggressive version, Mo. ;)
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

Tina


Malc


Rik

It just keeps climbing, doesn't it...
Rik
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J!ll

Quote from: The Doctor on Mar 03, 2008, 18:20:54
don't worry, I'll sort 'em out Jill :flamethrower:

Go ahead! they are horrid  :'(

J!ll


Rik

Quote from: dissonance on Mar 03, 2008, 18:26:28
so who is this Lance?

Sorry, missed this in the rush hour, Diss. Lance is another of the Admins, here. :)
Rik
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J!ll

She's gone to do dinner  :D

Inactive

Anything and everything that I post on here is purely my opinion, it ain't going to change the world, you are under no obligation to agree with me, it is purely my expressed opinion.

Rik

 :grn:

I take your point, In. ;)
Rik
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Inactive

A " lot " will not ..  ;)


>


>


Lance lot..


Coat..  :out: :duck:
Anything and everything that I post on here is purely my opinion, it ain't going to change the world, you are under no obligation to agree with me, it is purely my expressed opinion.

Rik

Rik
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This post reflects my own views, opinions and experience, not those of IDNet.