Up for 30 days, down twice this evening :O

[Bat]

Hi,
No not my underwear! 
My broadband! SN margin has always hovered around 13 to 16, not the best
This evening I've had 2 disconnections and my sync has dropped from 5700 to 4600 ( rough numbers )
Checked exchange info on that "pantsnet" link nothing reported....
BT fixed something a month ago when the phone line went down, but the phone was ok this evening....
Any ideas?
Cheers,
Gavin

[Simon]

BT did some work last night, but I wouldn't have thought it was a hangover from that.  I expect one of the techies will be along soon to ask some questions, Gavin. 

[Bat]

Hi,
Just got disconnected again SN margin has been down to 1.5 this evening
Sync  lower again 4288
Why can't stuff just work? I seem to spend most of my life fixing something!
Cheers,
Gavin

[plugwash]

that is the nature of max like products, when you are allowing ADSL to run as fast as it can (rather than fixing it to a conservative speed like the older home 2000 products do) any changes in line conditions or environmental noise are going to cause changes in speed.

[Rik]

Hi Gavin

Can you dig out some stats from the route for us, please? Downstream sync speed, noise margin and attenuation are the ones we need. Tell me a bit about your phone wiring, do you have multiple extension, how many phones, Sky boxes etc are connected to the line.

[Bat]

Hi,
Stats:
Bandwidth (Up/Down) [kbps/kbps]:   448 / 4,704
Output Power (Up/Down) [dBm]:   11.5 / 19.5
Line Attenuation (Up/Down) [dB]:   31.5 / 38.0
SN Margin (Up/Down) [dB]:   24.0 / 13.0
Only one extension rewired about 2 months ago with the proper BT spec cable, no sky 
Has worked without fault for 30 days since phone line repaired by BT, no phone no BB.
Phone was still working on all 3 occasions last night and BB has now been up for 19 hours.....
Cheers,
Gavin

[Malc]

ANIMAL YES......    back to the topic.....

[Rik]

Hi Gavin

It looks like your line is susceptible to noise, and probably has a target margin of 12db. Given you re-synched late last night, your margin now is almost certainly a bit above target and will fall during the evening.

Have you removed the ringwire at both sockets (terminal 3)?

[Bat]

Hi,
Never connected the ring wire when I put the new cable in
Just 1 pair on 2&5?
Malc: 
Cheers,
Gavin

[Rik]

It looks like you've just got a line that's susceptible to noise then, Gavin. Could you use a filtered faceplate and run a Cat5 cable to the router?

[Bat]

Hi,
Well I could if I wanted to, but I've not long replaced the internal wiring and routed it away from other cables as best as possible.
However, I don't understand how that would explain 30 days up and then down 3 times in 2 hours 
Cheers,
Gavin

[plugwash]

Hi,
Well I could if I wanted to, but I've not long replaced the internal wiring and routed it away from other cables as best as possible.

What cable type and wiring structure did you replace it with?

[Rik]

However, I don't understand how that would explain 30 days up and then down 3 times in 2 hours 

The logical explanation is either a line issue, or a new source of noise in the area. It's a matter of trying to isolate which it is before involving BT.

[Bat]

Hi,
I've done a screenshot from Routerstats, so this might be of some use hopefully



The long downward spikes are new, I've not seen that before. The rest is fairly normal looking on a day to day basis...
Cheers,
Gavin

[Rik]

I can't reading the timings, Gavin. What time of day did those sharp dips occur?

[Rik]

Just been to look at the source, Gavin. The worst dips were just after 18:00, earlier than I would expect, but still within the 'night-time' period. However, overall, you have a 14db noise margin swing, which is huge. If you're satisfied that it's not your own equipment or wiring, talk to IDNet with a view to getting an engineer out.

[Bat]

Hi,
Well I think I've got it all covered from the last time I had a problem when my sync was down to 1400 
I fitted a new Speedtouch router and all new internal wiring, for the last six months it's been ok.
A couple of weeks ago the phone went off, BT owned up and fixed it but no more problems until now...
I think I can hear some noise on the phone
Cheers,
Gavin

[Rik]

Dial 17070 and select option 2, quiet line test, Gavin. If that's noisy, report a voice fault.

[Bat]

Hi,
Reported noise on the line on a voice call to BT
They told me to check sky boxes, extensions and internal wiring then report back to them 
The next day I get a text message telling me an engineer is repairing the fault! 
Guess I'll have to wait and see if there's any improvement....
Cheers,
Gavin

[Philip]

let's hope it works Gavin 

[Lance]

Nice of bt to send out mixed messages!

[Rik]

Not to mention text ones.

[Bat]

Hi,
Me again! As you can see from the date of my last post I've had no problems for some time.
Day before yesterday and yesterday the BB was down 3 times a day.
Things are now returning to normal, my current sync is 3712 and noise margin 15.5 however the speedtest I did gave only 1987 compared to previous of 4371.
BT speed test wouldn't complete but said throughput was 2000.
My connection is dead slow, scrolling down a page takes forever! 
Any suggestions please? Having read about other drops outs recently I don't know what to do for the best, should it have affected the throughput that much?
EDIT: at 3.26 this morning another drop out followed by a 2 minute period where the noise margin was over 20!
Cheers,
Gavin

[Simon]

Several people had PPP dropouts yesterday, Gavin, as you may have seen here, and it seems that BT sent a late notice to IDNet of engineering works.  One of the techies will confirm or deny this, but my guess is that your line will recover over the next day or so.  If not, the best thing might be to get on to IDNet, and they can check things out for you.

[Cookiemonster]

As your connection ended up re-syncing there's a high chance that your profile dropped and now your stuck at 2000 like you said. Once that raises in a few days you'll see a rise in your throughput. Confused on how you managed to get a speedtest of 4371 with only a sync of 3712