username password not recognised

David · Mar 08, 2008, 14:13:09

One day this nightmare will end.now got connected yesterday,router would not work,after lots of help went home and decided to change the router lead,didnt resolve the problem,called out an engineer (ouch that cost) and he had the same problem,but when we attached a modem and tried to log on the username/password will not be accepted.phoned id net to reset password,no one there,so came down to the cafe to see if the password would work here,and it did,what ids going on,Im lost now and the only tool I have is a mallet which Im thinking of using.ite either that or the samaritans

Gary · Mar 08, 2008, 14:42:21

Quote from: badpianoplayer on Mar 08, 2008, 14:13:09
One day this nightmare will end.now got connected yesterday,router would not work,after lots of help went home and decided to change the router lead,didnt resolve the problem,called out an engineer (ouch that cost) and he had the same problem,but when we attached a modem and tried to log on the username/password will not be accepted.phoned id net to reset password,no one there,so came down to the cafe to see if the password would work here,and it did,what ids going on,Im lost now and the only tool I have is a mallet which Im thinking of using.ite either that or the samaritans

Well if the password was not working (i have never had this) were all the lights on the router? when you logged into the router were the dns servers and your IP address showing? What router are you using? I have known routers to lose their PPP session but remain synced just re run the wizard and enter your details again or power cycle the router, no one was in the office today as its Saturday you can leave a message on their emergency number and they will contact you.

David · Mar 08, 2008, 14:49:43

Quote from: Killhippie on Mar 08, 2008, 14:42:21
Well if the password was not working (i have never had this) were all the lights on the router? when you logged into the router were the dns servers and your IP address showing? What router are you using? I have known routers to lose their PPP session but remain synced just re run the wizard and enter your details again or power cycle the router, no one was in the office today as its Saturday you can leave a message on their emergency number and they will contact you.

The router isnt the issue at present,but using a speedtouch 330 with 2 solid green lights,Im only going on what the engineer said to me,that once on the net would be able to configure the router but he couldnt log onto the server.he asked me to me to phone IDnet thinking that the password needed being reset but as I have just tried it from here and it allows me access,Im stumped I cant get onto the web so stuck,if this makes any sense

Sebby · Mar 08, 2008, 14:49:54

Did you ensure that your username was something@idnet.gw5, David?

You're not having much luck, but I'm sure it's just a configuration problem.

David · Mar 08, 2008, 14:52:33

Quote from: Sebby on Mar 08, 2008, 14:49:54
Did you ensure that your username was something@idnet.gw5, David?

You're not having much luck, but I'm sure it's just a configuration problem.

Yes what we have now is a modem pluged through the router to access and the speedtouch just states put in password etc but it fails when verification of name ect

Sebby · Mar 08, 2008, 14:58:11

You have the SpeedTouch modem connected to the router?

David · Mar 08, 2008, 14:59:36

yes

Gary · Mar 08, 2008, 15:03:07

Quote from: badpianoplayer on Mar 08, 2008, 14:49:43
The router isnt the issue at present,but using a speedtouch 330 with 2 solid green lights,Im only going on what the engineer said to me,that once on the net would be able to configure the router but he couldnt log onto the server.he asked me to me to phone IDnet thinking that the password needed being reset but as I have just tried it from here and it allows me access,Im stumped I cant get onto the web so stuck,if this makes any sense

what browser were you using to connect to this router/modem, did you have work offline activated? in Internet Explorer's File menu is a "Work Offline" item that toggles Internet Explorer between online and offline modes of operation. As to having your modem set up if its showing two green lights its connected so as suggested its a mis configuration somewhere, are you using your name in lower case for the xxxxx@idnet.gw5? , and is the password exactly as written, sorry to ask dumb things but sometimes out of frustration mistakes get made

Gary · Mar 08, 2008, 15:03:25

Quote from: Sebby on Mar 08, 2008, 14:58:11
You have the SpeedTouch modem connected to the router?

How?

David · Mar 08, 2008, 15:03:44

Quote from: badpianoplayer on Mar 08, 2008, 14:59:36
yes

The engineer put it through the back of it.to be honest I will bin the router now but I was told that a modem couldnt work before he came today.
I only want to get on the net,then get things back to normal.cant understand why its all gone wrong when all I have done is migrate away..

Gary · Mar 08, 2008, 15:05:28

Quote from: badpianoplayer on Mar 08, 2008, 15:03:44
The engineer put it through the back of it.to be honest I will bin the router now but I was told that a modem couldnt work before he came today.
I only want to get on the net,then get things back to normal.cant understand why its all gone wrong when all I have done is migrate away..

To be honest a modem I would have thought shoud not connect through a router, someone point out if Im wrong because if the router is not connecting the modem wont, it needs software on your pc to connect David, and drivers the router does not use the same system

Rik · Mar 08, 2008, 15:07:27

Hi David

Apologies for re-christening you yesterday. Can you describe how the router and modem are connected please? The two shouldn't be connected to the phone line at the same time, and the modem can't connect directly to the router.

When you use the password to login from the 'net cafe, is that to your accounts page on the IDNet website?

David · Mar 08, 2008, 15:07:37

Quote from: Killhippie on Mar 08, 2008, 15:03:07
what browser were you using to connect to this router/modem, did you have work offline activated? in Internet Explorer's File menu is a "Work Offline" item that toggles Internet Explorer between online and offline modes of operation. As to having your modem set up if its showing two green lights its connected so as suggested its a mis configuration somewhere, are you using your name in lower case for the xxxxx@idnet.gw5? , and is the password exactly as written, sorry to ask dumb things but sometimes out of frustration mistakes get made

yes the green lights are solid and the work offline is ok,using IE there was one moment when I thoought I had succeeded but the message the remote computer timed out ect.typing in everything as it should be,true I left most of it to the engineer but he is good used him before.

Rik · Mar 08, 2008, 15:09:07

HI David

See my questions above, I'm trying to understand where the password works and where it doesn't.

Gary · Mar 08, 2008, 15:12:34

As rik said that info will help, but I would unplug the modem from the router, that just cant work I'm sure, and use re run the wizard for your setup making sure your browser is set to work online, unless the router is not working properly, also make sure in network connections on your pc the Ethernet port is enabled not disabled.

David · Mar 08, 2008, 15:14:21

Quote from: Rik on Mar 08, 2008, 15:07:27
Hi David

Apologies for re-christening you yesterday. Can you describe how the router and modem are connected please? The two shouldn't be connected to the phone line at the same time, and the modem can't connect directly to the router.

When you use the password to login from the 'net cafe, is that to your accounts page on the IDNet website?

Hi Rik thats ok been called worse just called home the router is not plugged in the modem is via a usb at the front,the engineer put in software for it ,the only thing left plugged in with the router is the ethernet cable at the back so misled you there sorrey.No rick the password is for the speedtouch modem I cant access the server at all

David · Mar 08, 2008, 15:16:06

Quote from: Rik on Mar 08, 2008, 15:09:07
HI David

See my questions above, I'm trying to understand where the password works and where it doesn't.

password works on ID net,tested it here in cafe,speedtouch password will not work to get me onto internet but it would be the same password so iiwas told.

Rik · Mar 08, 2008, 15:20:29

It certainly should be the same password, David. I'm just raising this with support for you, because I'm not sure of anything else to suggest. You do have your username entered correctly in the modem software and the router do you? (<user>@idnet.gw5 usually), and the password in both (case sensitive)? You don't have both the router and the modem plugged into the phone line at the same time? I just want to pinpoint exactly where the fault may lay.

David · Mar 08, 2008, 15:21:15

Quote from: Rik on Mar 08, 2008, 15:07:27
Hi David

Apologies for re-christening you yesterday. Can you describe how the router and modem are connected please? The two shouldn't be connected to the phone line at the same time, and the modem can't connect directly to the router.

When you use the password to login from the 'net cafe, is that to your accounts page on the IDNet website?

yes thats the one Rik

David · Mar 08, 2008, 15:24:05

Quote from: Rik on Mar 08, 2008, 15:20:29
It certainly should be the same password, David. I'm just raising this with support for you, because I'm not sure of anything else to suggest. You do have your username entered correctly in the modem software and the router do you? (<user>@idnet.gw5 usually), and the password in both (case sensitive)? You don't have both the router and the modem plugged into the phone line at the same time? I just want to pinpoint exactly where the fault may lay.

Thats cprrect Rik everything has been followed,thats why the engineer tried to get the username changed as he thought I had made an error,but I knew I hadnt,so I came to the cafe to try and log in using the same details and got onto my account page thats why Im so confused

Rik · Mar 08, 2008, 15:26:21

How did the engineer try to get the username changed, David? I'm still a bit confused about the router and modem issue - were both connected at once?

David · Mar 08, 2008, 15:27:49

Thanks again people,Im off home will try again from there,(supposed mto be strippint the hallway)Im lost at the moment but It will get sorted,(I will stop saying this one day) lol

Rik · Mar 08, 2008, 15:30:09

I take it you can now log in to the router OK? I'd suggest that you do a factory reset (paper clip in the hole at the back, hold it down for 20 seconds with the power on, let the router re-boot). That will give you a clean start. Hopefully, things should then work. I've asked support to look at these two threads, so keep an eye on the forum.

Gary · Mar 08, 2008, 15:33:08

Quote from: Rik on Mar 08, 2008, 15:26:21
How did the engineer try to get the username changed, David? I'm still a bit confused about the router and modem issue - were both connected at once?

The username you are given is unique and thats the only one you use in the router, same as the password David, if the modem is showing lights you have adsl at your socket, but I have known modems to not dial out properly and to cause this issue, I had to run a thing to mend my tcp/ip then all was well http://www.xp-smoker.com/freeware.html this utility is the simplest way for you I think, as you may have a corruption that is causing your network issues, but I shall leave you in Riks hands as to many chefs etc, hope all goes well

Sebby · Mar 08, 2008, 15:39:33

I'd recommend doing as Rik says. If you can access the router now, factory reset it and you should be able to set it up as normal. Hopefully we'll have you online today!

Gary · Mar 08, 2008, 15:48:05

Quote from: Sebby on Mar 08, 2008, 15:39:33
I'd recommend doing as Rik says. If you can access the router now, factory reset it and you should be able to set it up as normal. Hopefully we'll have you online today!

He was at the internet cafe Sebby so how could he log into his router?

he called home to check how it was plugged in but in fact his modem was.....

Sebby · Mar 08, 2008, 15:55:10

I didn't mean at that particular moment, Gary. I got the impression that he is now able to login to the Netgear.

Gary · Mar 08, 2008, 15:56:55

Quote from: Sebby on Mar 08, 2008, 15:55:10
I didn't mean at that particular moment, Gary. I meant that he now seems to be able to login to the Netgear, given what he's said in recent posts.

oh i thought he was still in the cafe, hard to tell $:-\$ as he was on his way home i thought....hopefully it will all get sorted later

Sebby · Mar 08, 2008, 15:57:52

It is a little confusing, but hopefully we'll get it up and running very soon.

Gary · Mar 08, 2008, 15:59:37

Quote from: Sebby on Mar 08, 2008, 15:57:52
It is a little confusing, but hopefully we'll get it up and running very soon.

Indeed sebby

Steve · Mar 08, 2008, 17:27:56

How confusing!!! His user name and password must be correct as he can log on to his accounts section at the cafe. He has tried two different methods of connection: One via Ethernet connected router, but is unable to access router setup.Second via usb modem. Could this not point to an OS problem i.e TCP/IP, winsock settings? Should he not risk a repair as suggested earlier as he has little else to loose?

Philip · Mar 08, 2008, 17:31:15

would a system restore help?

Rik · Mar 08, 2008, 17:32:39

Quote from: stevethegas on Mar 08, 2008, 17:27:56
How confusing!!! His user name and password must be correct as he can log on to his accounts section at the cafe. He has tried two different methods of connection: One via Ethernet connected router, but is unable to access router setup.Second via usb modem. Could this not point to an OS problem i.e TCP/IP, winsock settings? Should he not risk a repair as suggested earlier as he has little else to loose?

It's just possible that there's an error with the password on the radius server, Steve, but like you, I think it's more likely to be an issue with the networking setup locally, given the problems yesterday in accessing the router.

http://www.idnetters.co.uk/forums/index.php?topic=6679.msg128111#msg128111

The problem is, that with David only able to get online from a 'net cafe, it's very difficult for us to work through his machine with him.

@David

You might want to try setting up a dial-up connection to IDNet's backup service, 0845 602 1131. If you still can't access, then we know it's not the router or the radius server.

Rik · Mar 08, 2008, 17:34:14

Quote from: The Doctor on Mar 08, 2008, 17:31:15
would a system restore help?

It might, Philip, it depends what points are available and what, if anything, has happened to the machine. Worth a try though. There are days when you want to be able to look through the monitor and see the remote machine...

David · Mar 13, 2008, 11:18:57

Quote from: Rik on Mar 08, 2008, 17:34:14
It might, Philip, it depends what points are available and what, if anything, has happened to the machine. Worth a try though. There are days when you want to be able to look through the monitor and see the remote machine...

Hoorya problems solved at last

Rik · Mar 13, 2008, 11:21:23

What was the cure, David?