Dropped Connections

wonder woman · Mar 12, 2008, 21:48:11

I have lost my connection on several occasions today. These dropped connections have only really started in the last couple of days. Although I have not yet completed the 10 training period (joined on 3rd March) was wondering if anybody else was having problems with there connections?

Have listed logs and statistics below:

Any ideas please.

Wed, 2008-03-12 00:00:03 - Send E-mail Success!
Wed, 2008-03-12 00:37:07 - LCP down.
Wed, 2008-03-12 00:37:08 - Initialize LCP.
Wed, 2008-03-12 00:37:08 - LCP is allowed to come up.
Wed, 2008-03-12 00:38:09 - Initialize LCP.
Wed, 2008-03-12 00:38:09 - LCP is allowed to come up.
Wed, 2008-03-12 00:39:09 - Initialize LCP.
Wed, 2008-03-12 00:39:09 - LCP is allowed to come up.
Wed, 2008-03-12 00:39:17 - CHAP authentication success
Wed, 2008-03-12 06:08:11 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 06:13:48 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 06:14:18 - LCP down.
Wed, 2008-03-12 06:14:20 - Initialize LCP.
Wed, 2008-03-12 06:14:20 - LCP is allowed to come up.
Wed, 2008-03-12 06:14:43 - CHAP authentication success
Wed, 2008-03-12 06:15:01 - LCP down.
Wed, 2008-03-12 06:15:02 - Initialize LCP.
Wed, 2008-03-12 06:15:02 - LCP is allowed to come up.
Wed, 2008-03-12 06:15:25 - CHAP authentication success
Wed, 2008-03-12 06:19:14 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 06:36:55 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 07:21:08 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 08:49:58 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 10:07:08 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 12:15:02 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 12:57:32 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 14:04:48 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 14:17:02 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 14:55:01 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 15:49:26 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 16:08:26 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 16:36:15 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 18:10:05 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 19:06:26 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 19:16:24 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 20:18:21 - LCP down.
Wed, 2008-03-12 20:18:21 - Initialize LCP.
Wed, 2008-03-12 20:18:21 - LCP is allowed to come up.
Wed, 2008-03-12 20:19:12 - CHAP authentication success
Wed, 2008-03-12 20:24:31 - LCP down.
Wed, 2008-03-12 20:24:31 - Initialize LCP.
Wed, 2008-03-12 20:24:31 - LCP is allowed to come up.
Wed, 2008-03-12 20:25:32 - Initialize LCP.
Wed, 2008-03-12 20:25:32 - LCP is allowed to come up.
Wed, 2008-03-12 20:26:08 - CHAP authentication success
Wed, 2008-03-12 21:24:02 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 21:26:56 - LCP down.
Wed, 2008-03-12 21:26:56 - Initialize LCP.
Wed, 2008-03-12 21:26:56 - LCP is allowed to come up.
Wed, 2008-03-12 21:27:19 - CHAP authentication success
Wed, 2008-03-12 21:29:33 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 21:34:08 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 00:00:03 - Send E-mail Success!
Wed, 2008-03-12 00:37:07 - LCP down.
Wed, 2008-03-12 00:37:08 - Initialize LCP.
Wed, 2008-03-12 00:37:08 - LCP is allowed to come up.
Wed, 2008-03-12 00:38:09 - Initialize LCP.
Wed, 2008-03-12 00:38:09 - LCP is allowed to come up.
Wed, 2008-03-12 00:39:09 - Initialize LCP.
Wed, 2008-03-12 00:39:09 - LCP is allowed to come up.
Wed, 2008-03-12 00:39:17 - CHAP authentication success
Wed, 2008-03-12 06:08:11 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 06:13:48 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 06:14:18 - LCP down.
Wed, 2008-03-12 06:14:20 - Initialize LCP.
Wed, 2008-03-12 06:14:20 - LCP is allowed to come up.
Wed, 2008-03-12 06:14:43 - CHAP authentication success
Wed, 2008-03-12 06:15:01 - LCP down.
Wed, 2008-03-12 06:15:02 - Initialize LCP.
Wed, 2008-03-12 06:15:02 - LCP is allowed to come up.
Wed, 2008-03-12 06:15:25 - CHAP authentication success
Wed, 2008-03-12 06:19:14 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 06:36:55 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 07:21:08 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 08:49:58 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 10:07:08 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 12:15:02 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 12:57:32 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 14:04:48 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 14:17:02 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 14:55:01 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 15:49:26 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 16:08:26 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 16:36:15 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 18:10:05 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 19:06:26 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 19:16:24 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 20:18:21 - LCP down.
Wed, 2008-03-12 20:18:21 - Initialize LCP.
Wed, 2008-03-12 20:18:21 - LCP is allowed to come up.
Wed, 2008-03-12 20:19:12 - CHAP authentication success
Wed, 2008-03-12 20:24:31 - LCP down.
Wed, 2008-03-12 20:24:31 - Initialize LCP.
Wed, 2008-03-12 20:24:31 - LCP is allowed to come up.
Wed, 2008-03-12 20:25:32 - Initialize LCP.
Wed, 2008-03-12 20:25:32 - LCP is allowed to come up.
Wed, 2008-03-12 20:26:08 - CHAP authentication success
Wed, 2008-03-12 21:24:02 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 21:26:56 - LCP down.
Wed, 2008-03-12 21:26:56 - Initialize LCP.
Wed, 2008-03-12 21:26:56 - LCP is allowed to come up.
Wed, 2008-03-12 21:27:19 - CHAP authentication success
Wed, 2008-03-12 21:29:33 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 21:34:08 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 00:00:03 - Send E-mail Success!
Wed, 2008-03-12 00:37:07 - LCP down.
Wed, 2008-03-12 00:37:08 - Initialize LCP.
Wed, 2008-03-12 00:37:08 - LCP is allowed to come up.
Wed, 2008-03-12 00:38:09 - Initialize LCP.
Wed, 2008-03-12 00:38:09 - LCP is allowed to come up.
Wed, 2008-03-12 00:39:09 - Initialize LCP.
Wed, 2008-03-12 00:39:09 - LCP is allowed to come up.
Wed, 2008-03-12 00:39:17 - CHAP authentication success
Wed, 2008-03-12 06:08:11 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 06:13:48 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 06:14:18 - LCP down.
Wed, 2008-03-12 06:14:20 - Initialize LCP.
Wed, 2008-03-12 06:14:20 - LCP is allowed to come up.
Wed, 2008-03-12 06:14:43 - CHAP authentication success
Wed, 2008-03-12 06:15:01 - LCP down.
Wed, 2008-03-12 06:15:02 - Initialize LCP.
Wed, 2008-03-12 06:15:02 - LCP is allowed to come up.
Wed, 2008-03-12 06:15:25 - CHAP authentication success
Wed, 2008-03-12 06:19:14 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 06:36:55 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 07:21:08 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 08:49:58 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 10:07:08 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 12:15:02 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 12:57:32 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 14:04:48 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 14:17:02 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 14:55:01 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 15:49:26 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 16:08:26 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 16:36:15 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 18:10:05 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 19:06:26 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 19:16:24 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 20:18:21 - LCP down.
Wed, 2008-03-12 20:18:21 - Initialize LCP.
Wed, 2008-03-12 20:18:21 - LCP is allowed to come up.
Wed, 2008-03-12 20:19:12 - CHAP authentication success
Wed, 2008-03-12 20:24:31 - LCP down.
Wed, 2008-03-12 20:24:31 - Initialize LCP.
Wed, 2008-03-12 20:24:31 - LCP is allowed to come up.
Wed, 2008-03-12 20:25:32 - Initialize LCP.
Wed, 2008-03-12 20:25:32 - LCP is allowed to come up.
Wed, 2008-03-12 20:26:08 - CHAP authentication success
Wed, 2008-03-12 21:24:02 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 21:26:56 - LCP down.
Wed, 2008-03-12 21:26:56 - Initialize LCP.
Wed, 2008-03-12 21:26:56 - LCP is allowed to come up.
Wed, 2008-03-12 21:27:19 - CHAP authentication success
Wed, 2008-03-12 21:29:33 - Administrator login successful - IP:192.168.0.2
Wed, 2008-03-12 21:34:08 - Administrator login successful - IP:192.168.0.2

Connection Speed Downstream 3680 Upstream 448
Line Attenuation 51db downstream 15.5 Upstream
Noise Margin 6db Downstream 20 db Upstream

Thanks

Simon · Mar 12, 2008, 22:08:48

It's unusual for an unstable connection to appear towards the end of the 10 day training period, WW, but I suppose it's possible. I presume you haven't added any new extensions, or changed any wiring which could account for it? One of the techies will be along soon, so please bear with us, and perhaps check back a bit later?

splat · Mar 13, 2008, 00:14:24

Wierd - my connection just dropped for a couple of minutes as well, a week after migrating...

Mytheroo · Mar 13, 2008, 01:38:38

Wrong kind of wind on the line?

splat · Mar 13, 2008, 07:50:06

No, I'm much better after those tablets thanks

Rik · Mar 13, 2008, 08:31:30

In your case, Splat, I think you have instability on the line, see the other thread. Incidentally, after posting there, I noticed that you are running the router from a flat extension lead. Get rid of that, it's certainly part of the problem.

Rik · Mar 13, 2008, 08:34:19

Quote from: wonder woman on Mar 12, 2008, 21:48:11
I have lost my connection on several occasions today.

Hi WW

You don't appear to be losing sync at all, have you noticed the ADSL light on the router flashing during these drops?

Assuming there is no loss of sync, then I would suggest talking to support, as the problem is not one we will be able to diagnose, they'll need to take a look at the line for you.

wonder woman · Mar 13, 2008, 12:03:42

Connection has held for the last 14 hours but if it continues to drop will contact support about the matter.

dlorde · Mar 13, 2008, 13:18:43

Yes, I've had a few very short disconnections (a minute or less) since I started with IDNet 3 days ago. I never had this kind of thing before (several years). By the time I realize I'm disconnected, log in to the modem, check the logs, and try to reconnect, the reconnect is successful.

Sounds like an IDNet problem. If it continues I'll report it when I ask them to unstick my profile.

Mytheroo · Mar 13, 2008, 14:15:04

dlorde, losing sync or the PPP session?

Rik · Mar 13, 2008, 14:15:56

If it's only affecting new migrants, I'd be wondering if it's something BT hasn't done during the changeover. I know of at least one case today where they made a mistake in the routing process. That said, when you speak of disconnections, are you talking of a loss of synch, or the PPP session as WW is seeing?

Or what Myth just said.

Mytheroo · Mar 13, 2008, 14:18:59

Rik · Mar 13, 2008, 14:20:21

wonder woman · Mar 13, 2008, 16:14:44

Rik

Can you explain to me what is the difference between loss of sync and PPP session?

As you know my knowledge on these things is limited to say the least!

Sync has now gone up to 4500 download and no problems for over 18 hours now (that no doubt has put the mockers on it)

Thanks

Rik · Mar 13, 2008, 16:20:59

Hi WW

Sync is the connection between you and the equipment at the exchange (a DSLAM). It's the most common type of lost connection, often caused by electrical or radio frequency noise obscuring the signal.

PPP is the protocol by which you talk to IDNet and the web beyond. There's a Wiki article here, but you don't need to know about it in detail. Suffice to say that if it's PPP dropping, your connection isn't the issue, but something on the journey from your exchange to IDNet, eg a faulty BT router.

Does that help?

wonder woman · Mar 13, 2008, 16:27:35

Yep thanks.

Think hubby might have been right when he said "get back in the kitchen"

Rik · Mar 13, 2008, 16:28:33

Tell him that I rarely go there, it's Sue's closely-guarded space.

dlorde · Mar 13, 2008, 19:27:12

Quote from: Mytheroo on Mar 13, 2008, 14:15:04
dlorde, losing sync or the PPP session?

Losing the PPP session for short periods.

Rik · Mar 13, 2008, 19:35:48

Best to talk to IDNet, then, so that they can look at your line.

dlorde · Mar 13, 2008, 19:40:26

Quote from: Rik on Mar 13, 2008, 19:35:48
Best to talk to IDNet, then, so that they can look at your line.

OK, will do

Rik · Mar 13, 2008, 19:44:43

Let us know how you get on, will you. It all adds to the communal knowledge.

Dopamine · Mar 13, 2008, 23:09:41

I've started experiencing dropped PPP sessions in the last few days too. Not frequent, once every day or so, but this has never happened before. What with wildly fluctuating speeds too, something must be going on.

Mytheroo · Mar 14, 2008, 02:38:42

I just wanted to say

Wonder Woman, Wonder Woman.
All the world's waiting for you,
and the power you possess.

In your satin tights,
Fighting for your rights
And the old Red, White and Blue.

Wonder Woman, Wonder Woman.
Now the world is ready for you,
and the wonders you can do.

Make a hawk a dove,
Stop a war with love,
Make a liar tell the truth.

Wonder Woman,
Get us out from under, Wonder Woman.
All our hopes are pinned on you.
And the magic that you do.

Stop a bullet cold,
Make the Axis fall,
Change their minds, and change the world.

Wonder Woman, Wonder Woman.
You're a wonder, Wonder Woman.

Rik · Mar 14, 2008, 08:39:14

Quote from: Dopamine on Mar 13, 2008, 23:09:41
I've started experiencing dropped PPP sessions in the last few days too. Not frequent, once every day or so, but this has never happened before. What with wildly fluctuating speeds too, something must be going on.

Apart from the known BT work, dropped PPP sessions are unusual. I'd advise you to check with support, as they can see what's happening, while we can only guess.

dlorde · Mar 14, 2008, 13:17:17

Quote from: Rik on Mar 14, 2008, 08:39:14
Apart from the known BT work, dropped PPP sessions are unusual. I'd advise you to check with support, as they can see what's happening, while we can only guess.

I checked with support and their stats say the line hasn't disconnected for two days, so it appears to have 'settled in'. They suggest waiting until the 10 days adjustment period is over, then if there are still problems and/or the profile hasn't improved, they can take some action.

Nice to have a support call last 2 minutes, of which 1:50 is talking to an expert