foxit

Baz · Mar 26, 2008, 09:40:37

just went to use Foxit Reader and got an update window about, well an available update

, something about jpeg files. got the update, installed ok, then when I tried to view the file I needed foxit just froze.

Tried a reboot, uninstalled and went back to an earlier version but got the same result when viewing the file.

Any ideas?

foxit version 2.2 build 2129

sorry forgot to mention also did a system restore to before update

Rik · Mar 26, 2008, 09:42:45

Sorry, Baz, I've never used it. My instinct would be to try a system restore to before the update as a first step.

Baz · Mar 26, 2008, 09:43:55

sorry Rik.........missed your post before editing mine

Rik · Mar 26, 2008, 09:52:37

Does it open any PDFs, Baz? I just wonder whether you could have a bad file there.

Baz · Mar 26, 2008, 09:58:34

yes other files open ok Rik. when I try this one it opens but the image is white text on black background then it freezes. get the egg timer icon and if I click in the left hand pane of Foxit, its a index type pane, I get the 'not responding' window with the end now or cancel buttons

Sebby · Mar 26, 2008, 10:05:31

I'd say uninstall it, reboot, then make sure the foxit directory has been removed from Program Files. Then reinstall and hopefully you'll have more luck.

Rik · Mar 26, 2008, 10:08:48

Is the file publicly available, Baz? If so, I'll take a look at it...

Baz · Mar 26, 2008, 10:10:34

Sebby.....tried that but no luck

Rik....no it was an email attachment

Rik · Mar 26, 2008, 10:11:51

I can PM you an email addy if you want me to try it, Baz.

D-Dan · Mar 26, 2008, 19:41:36

I was a big fan of Foxit - until I started getting far too many "Foxit Reader has encountered a problem.....blah blah blah" windows, and so dumped it for the (also freely available) PDF-xChange viewer - http://www.pdfxviewer.com/ which, up to now, has proved solid as a rock.

Steve

Baz · Mar 27, 2008, 16:22:52

Right I got this sorted now with a great deal of help from Rik......well he did it all really

so many thanks Rik and have a

Rik · Mar 27, 2008, 16:41:05

My pleasure, Baz, and thanks.

Inactive · Mar 28, 2008, 11:46:57

Glad you are sorted, I use Foxit, never had a problem..

Rik · Mar 28, 2008, 11:57:54

I think the problem was with the PDF rather than Foxit, In, though Reader could manage the file...

Baz · Mar 28, 2008, 13:12:57

Quote from: Inactive on Mar 28, 2008, 11:46:57
Glad you are sorted, I use Foxit, never had a problem..

yes seems it was a file problem In, I too have had no probs with Foxit.