Customer login

Steve · Mar 29, 2008, 14:55:16

Anyone else got a problem with idnet customer login and/or rss feed at the moment. Obviously I have.

Rik · Mar 29, 2008, 14:56:14

I haven't tested, Steve, but as we've got problems with the forum and email, I'm thinking a router may be acting up, so that would take the main site out too.

IDNet are aware.

Sebby · Mar 29, 2008, 17:59:28

Working fine now, so it would seem it was all related.

Rik · Mar 29, 2008, 18:01:05

It was, Steve. A switch failed at Telecity, and cut off access to a chunk of the internal IDNet network, of which we are part.

D-Dan · Mar 29, 2008, 18:14:02

They've had some problems at IDNet today - a switch went down. After trying the obvious when my net connection dies (changed router - checked canling etc) I called out of hours support - and as always - IDNet support was amazing.

I got the call back in less than 5 minutes - and it seems to be fixed.

This is all in the last 15 minutes.

Kudos to IDNet once again - now - how do I give THEM a karma?

As an aside, Computer Shopper mag is running an ISP satisfaction survey at http://www.realbroadbandspeed.co.uk/ It only takes a couple of minutes to fill in. I already did - and gave them top marks.

Oh - a word of warning - last page of the survey - is tick NOT to receive info etc. It's opt out - not opt in.

Steve

Edit - a Speedtest.net result is required - I've seen a couple of pretty unbelievable ones posted here this week - maybe they will do

Rik · Mar 29, 2008, 18:19:41

Quote from: D-Dan on Mar 29, 2008, 18:14:02
Kudos to IDNet once again - now - how do I give THEM a karma?

Look for a post by Simon and award a karma as normal.

Here for example.

D-Dan · Mar 29, 2008, 18:21:14

I never thought of that

Done

Rik · Mar 29, 2008, 18:26:29

Simon · Mar 29, 2008, 20:21:05

Quote from: Rik on Mar 29, 2008, 18:19:41
Look for a post by Simon and award a karma as normal.

Here for example.

I will, of course, accept any kudos and karmas going, but you really should be looking for Simon_idnet, as in Rik's link.

Rik · Mar 29, 2008, 20:22:17

I can see I need to change my name.

Simon · Mar 29, 2008, 20:52:38

Want some suggestions?

Rik · Mar 30, 2008, 09:12:33

I get them frequently.

D-Dan · Mar 30, 2008, 09:35:31

Quote from: Simon on Mar 29, 2008, 20:21:05
I will, of course, accept any kudos and karmas going, but you really should be looking for Simon_idnet, as in Rik's link.

Yeah - I spotted that - but I got the right one