More very slow speeds

Started by Dopamine, Mar 31, 2008, 00:45:38

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Inactive

#25
Apr 03, 2008, 00:06:58
TBH Simon, I would prefer a call back to confirm no news, I hate waiting for a promised call back that doesn't happen.
Anything and everything that I post on here is purely my opinion, it ain't going to change the world, you are under no obligation to agree with me, it is purely my expressed opinion.

Sebby

#26
Apr 03, 2008, 14:52:55
No news is good news. ;)

zebrum

#27
Apr 03, 2008, 22:50:57
Stunning speeds in Glasgow on Idnet here:

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 7000 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8064 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 30 kbps

Mirium at Idnet support says my exchange is only at 20% load and no problems on IDnet's network, so what the heck is going on??

Dopamine

#28
Apr 04, 2008, 00:07:45
Quote from: Sebby on Apr 03, 2008, 14:52:55
No news is good news. ;)
Not in this case.

I had an email today from support letting me know that the issue is still under investigation. I'm sure if there was no longer a problem, support wouldn't be spending their valuable time investigating it.

To the credit of IDNet though, they have listened to me and taken my complaint seriously, which is a much better service than I received with Pipex/Tiscali.

Simon

#29
Apr 04, 2008, 00:21:28
Quote from: Dopamine on Apr 04, 2008, 00:07:45
I had an email today from support letting me know that the issue is still under investigation. I'm sure if there was no longer a problem, support wouldn't be spending their valuable time investigating it.

To the credit of IDNet though, they have listened to me and taken my complaint seriously, which is a much better service than I received with Pipex/Tiscali.

That's promising, albeit frustrating.  I'm sure IDNet will get to the bottom of it before long.

Quote from: zebrum on Apr 03, 2008, 22:50:57
Stunning speeds in Glasgow on Idnet here:

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 7000 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8064 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 30 kbps

Mirium at Idnet support says my exchange is only at 20% load and no problems on IDnet's network, so what the heck is going on??

Ouch, that's not looking so good is it?  Hopefully one of the techies will be able to offer some advice.  In the meantime, can you post your router stats, please?
Simon.
--
This post reflects my own views, opinions and experience, not those of IDNet.

wrtpeeps

#30
Apr 04, 2008, 02:26:31
Well, it's 2am, I'd usually get speeds just over 4mb and I'm struggling to get one. Was hosting an xbox live match there (just 1v1) and the ohter player suffered severe lag. I am downloading at 12kbps.

What in the name of **** is going on?
Don't eat yellow snow.

Inactive

#31
Apr 04, 2008, 02:30:52
Just done a speed test at DSLZone, it is showing up at 6935, no help to you of course, just that I have no speed issues at this time. ;)
Anything and everything that I post on here is purely my opinion, it ain't going to change the world, you are under no obligation to agree with me, it is purely my expressed opinion.

wrtpeeps

#32
Apr 04, 2008, 02:32:42
Also, pinging some sites comes up as request timed out, while others work ok. (xbox.com, live.com etc all timeout).

And no, this isn't a problem with them servers.
Don't eat yellow snow.

Inactive

#33
Apr 04, 2008, 02:35:24
Can't help you there I'm afraid, I wouldn't know what a ping was if it bit my leg, no doubt one of the techies will be able to help you later.

;)
Anything and everything that I post on here is purely my opinion, it ain't going to change the world, you are under no obligation to agree with me, it is purely my expressed opinion.

Simon

#34
Apr 04, 2008, 07:34:38
Sorry you didn't get any help last night.  We can't always guarantee that people will be around it the small hours, particularly during the working week.  I'm sure you'll get some advice today.
Simon.
--
This post reflects my own views, opinions and experience, not those of IDNet.

Rik

#35
Apr 04, 2008, 08:56:03
The only advice I can offer is to contact IDNet with the BT speed test. A disparity between profile and actual speed of that magnitude needs to be looked at. Any comments by us on internal wiring etc would be nothing but an Elastoplast. I do know that people connecting through the Edinburgh RAS seem to have been affected by speed issues - so there may be a geographical clue there.
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

wrtpeeps

#36
Apr 04, 2008, 12:25:27
I couldn't even run a speedtest last night. It kept coming up with an error.
Don't eat yellow snow.

Rik

#37
Apr 04, 2008, 12:31:51
Which one?
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

wrtpeeps

#38
Apr 04, 2008, 12:34:00
Can't remember exactly. I'll try to run one now.
Don't eat yellow snow.

wrtpeeps

#39
Apr 04, 2008, 12:40:07
Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 4000 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  5056 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 1200 kbps

1200 seems normal for this time of day during holidays, however, there is no way that I was going as fast as 1200 last night.
Don't eat yellow snow.

Rik

#40
Apr 04, 2008, 12:47:36
As I say, clearly this isn't a wiring issue, so let IDNet have your test results and they can take a look at the line.
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

wrtpeeps

#41
Apr 04, 2008, 12:49:07
I will see if it's slow again tonight and then take another test, and then contact them after that (on Monday if needs be)
Don't eat yellow snow.

wrtpeeps

#42
Apr 05, 2008, 00:57:51
Can't run a speedtest as apparently the system is busy.  ???

Busy at 1am?  >:(
Don't eat yellow snow.

Sebby

#43
Apr 05, 2008, 01:03:51
It's always busy. Just keep trying. :P

Inactive

#44
Apr 05, 2008, 01:09:04
Just successfully carried out a BT Speedtest, it went through at second attempt, using IE6.
Anything and everything that I post on here is purely my opinion, it ain't going to change the world, you are under no obligation to agree with me, it is purely my expressed opinion.

wrtpeeps

#45
Apr 05, 2008, 01:09:13

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 4000 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  5056 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 114 kbps

>:(
Don't eat yellow snow.

Inactive

#46
Apr 05, 2008, 01:11:44
Ouch...!!!  Looks like a call to support I'm afraid. ;)
Anything and everything that I post on here is purely my opinion, it ain't going to change the world, you are under no obligation to agree with me, it is purely my expressed opinion.

Sebby

#47
Apr 05, 2008, 01:13:00
The profile is correct but throughput is terrible.

I'd say you should get in touch with support..

wrtpeeps

#48
Apr 05, 2008, 01:14:48
They open on saturdays? Is there an email address as opposed to a phone cause I hate phoning things.

Cheers
Don't eat yellow snow.

Inactive

#49
Apr 05, 2008, 01:32:00
Indeed there is, I cannot remember exactly what it is, it is on IDNet Web Site. ;)
Anything and everything that I post on here is purely my opinion, it ain't going to change the world, you are under no obligation to agree with me, it is purely my expressed opinion.
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