More very slow speeds

[wrtpeeps]

Ok thanks!

[Gary]

Well after a DOS attack I have dropped to 3500 profile from 4500 I have to admit speeds are getting more erratic in the last few months, and I was promised a call to talk about my line the other day when they were going to perform tests and never got one, not the usual IDNet support

[Rik]

support@idnet.net

[Rik]

Well after a DOS attack I have dropped to 3500 profile from 4500 I have to admit speeds are getting more erratic in the last few months, and I was promised a call to talk about my line the other day when they were going to perform tests and never got one, not the usual IDNet support

Do you know who you spoke to Gary?

[Sebby]

Well after a DOS attack I have dropped to 3500 profile from 4500

Not IDNet's fault, though, surely?

[Inactive]

I don't even know what a Dos Attack is Seb, or how you get them/don't get them.

[Rik]

http://en.wikipedia.org/wiki/Denial-of-service_attack

If you really want to know, In.

[Gary]

Do you know who you spoke to Gary?

Sadly no Rik, but had Simon on the phone this morning and he promoised to get Miraim to call me Monday to discuss the results of the line test, now thats the service I remember  his call was more than expected on a Saturday, and that shows their commitment 

[Inactive]

http://en.wikipedia.org/wiki/Denial-of-service_attack

If you really want to know, In.

Thanks Rik, I am now wiser.

[Inactive]

Sadly no Rik, but had Simon on the phone this morning and he promoised to get Miraim to call me Monday to discuss the results of the line test, now thats the service I remember  his call was more than expected on a Saturday, and that shows their commitment 

Great service Gary.

[Gary]

Not IDNet's fault, though, surely?

No, not IDNets fault I was just a bit disappointed in the lack of call back from the other days issue Sebby, and since February the continued line glitches just bug me sometimes. All was smooth speed wise till then and I now have a snr of 9 again when my line was syncing at 5424 (ish) snr 6.3 happily and not dropping at night, so its been a bumpy week and now I'm back to 9db with no loss of ppp or sync to cause that raise in SNR so it seems that what ever happened around the DOS attack time affected how BT's line managenent software saw my line.

[Gary]

Great service Gary.

Indeed, In. That's why I stay with IDNet

[Rik]

Sadly no Rik,

Male or female?

[Gary]

Male or female?

Male Rik, had him before on a call about PPP issues and no offence to the team at IDNet as they are great, but he seemed to be not that bothered, gives you no real answers and you feel a bit like you hit a wall. 

[Inactive]

Indeed, In. That's why I stay with IDNet

I must be so lucky Gary, I have never once needed any support, in fact I have never spoken with any one at IDNet, glad you are to be sorted on Monday.

[Rik]

Male Rik, had him before on a call about PPP issues and no offence to the team at IDNet as they are great, but he seemed to be not that bothered, gives you no real answers and you feel a bit like you hit a wall. 

Ah well, that was my theory out of the water then...

[Sebby]

I appreciate the frustration, Gary, but you mention sync and SNRM, which are nothing to do with the ISP.

Still, it's good to hear IDNet are tring their best for you.

[Rik]

I must be so lucky Gary, I have never once needed any support

Me neither, In. All my contact has been about forum matters.

[Inactive]

Other than the initial set up, all done via the Web Site, the only time I have communicated with IDNet, was via email to change to DD Payment, that went without a hitch, needless to say.

[cavillas]

I have never spoken with any one at IDNet.

You really must phone them up and talk to them, you'll really understand how nice they are.

[Rik]

Other than the initial set up, all done via the Web Site, the only time I have communicated with IDNet, was via email to change to DD Payment, that went without a hitch, needless to say.

Same here, In. I set up the DD on my accounts page when they were testing the system. I've had no need to contact them about my connection at all, following migration. I do talk to them about issues raised here, to get briefings etc, but that's it.

[Rik]

You really must phone them up and talk to them, you'll really understand how nice they are.

I can't argue with that, Alf.

[Inactive]

You really must phone them up and talk to them, you'll really understand how nice they are.

Rumour has it, that you are constantly on the phone to Miriam....Alf.. 

[Rik]

It's not just rumour, In. Alf has her direct line! 

[Sebby]

You lucky guy, Alf.