More very slow speeds

Gary · Apr 05, 2008, 13:49:31

Quote from: Sebby on Apr 05, 2008, 12:02:18
I appreciate the frustration, Gary, but you mention sync and SNRM, which are nothing to do with the ISP.

Still, it's good to hear IDNet are tring their best for you.

No Sebby I am well aware these issues are nothing to do with IDNet, but I have to contact them to get these issues dealt with, I am not unhappy with my ISP just the continued speed issues, and the fact that no one seems to know what is going on thanks to BT. To be honest if my speed continues to drop I may have to switch to Be or O2 as I would get a boost back to wear I started with IDNet in September

and this is a path I do not want to take I can assure you. I cant even do a speed test as i get the error that they cannot get all the information for my line from the number provided, damn BT speedtest thing

Sebby · Apr 05, 2008, 15:05:42

Moving to Be/O2 would certainly cure your problems in the short term as there won't be any of the BT drawbacks. But, line quality will still apply.

wrtpeeps · Apr 05, 2008, 19:59:24

Done just now:

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 4000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 5056 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 407 kbps

Not a happy chappy.

Support email sent.

Sebby · Apr 05, 2008, 20:01:00

The profile is still correct for the sync, but obviously the throughput is unacceptable. I would have said email support, which you've already done. Let us know what they say.

wrtpeeps · Apr 05, 2008, 20:09:17

Incase anyone is interested, here is a copy of the email I sent:

"Over the past few days I have noticed extremely slow speeds on my IDNET connection.

My telephone number is [wouldn't you like to know] and my login is [my login was here - uk.idnet.dsl4 domain]. My exchange is "Lurgan".

The following is a speedtest taken at 1am this morning. As you can see the ip profile seems to be fine but actual throughput is terrible.

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 4000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 5056 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 114 kbps

The following is a test taken at 8pm tonight:

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 4000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 5056 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 407 kbps

Again, profile is correct, but throughput terrible.

I took the test at 1am, but it was slow right up until I went to bed at 3am. I seriously doubt my exchange would suffer contention issues at that time. I also know I am to expect slowdown during peaktimes (weekends usually being one), however, I wouldn't expect to slowdown to 407kbps as I am seeing now.

My router (linksys WAG354G V.2) reports my stats as the following:

DSL Status: Up
DSL Modulation Mode: GDMT
DSL Path Mode: INTERLEAVED
Downstream Rate: 5056 Kbps
Upstream Rate: 448 Kbps
Downstream Margin: 5 db
Upstream Margin: 24 db
Downstream Line Attenuation: 50
Upstream Line Attenuation: 28
Downstream Transmit Power: 0
Upstream Transmit Power: 0

Thank you for any help you can give in solving this matter.

Cheers,
Andy"

Sebby · Apr 05, 2008, 20:13:13

That's good because it shows that your sync is stable, the profile is correct, and that the speeds are the same regardless of the time of day.

MoHux · Apr 05, 2008, 20:27:38

It could be an idea to check that the routers MTU hasn't altered to an unusable rate.

That's just the symptoms he would get.

Sebby · Apr 05, 2008, 20:33:24

Worth a look, though I don't think it would have that big an impact.

wrtpeeps · Apr 05, 2008, 20:57:50

MTU is set to Auto which I believe is 1500.

MoHux · Apr 05, 2008, 21:04:01

Quote from: wrtpeeps on Apr 05, 2008, 20:57:50
MTU is set to Auto which I believe is 1500.

Mmmm, if you are using Win' XP 1500 should be OK. It may be worth making sure, if you can.

wrtpeeps · Apr 05, 2008, 21:10:31

This problem only surfaced the past few days. I never changed the MTU.

Sebby · Apr 06, 2008, 00:49:25

I don't think MTU is your problem, so don't worry.

MoHux · Apr 06, 2008, 00:56:52

Quote from: Sebby on Apr 06, 2008, 00:49:25
I don't think MTU is your problem, so don't worry.

That's alright then!

Gary · Apr 06, 2008, 00:58:49

Quote from: Sebby on Apr 05, 2008, 15:05:42
Moving to Be/O2 would certainly cure your problems in the short term as there won't be any of the BT drawbacks. But, line quality will still apply.

since its LLU and my line as of two week according to Miriam was fine and healthy with no issues, it should not be a problem Sebby, but as I said I like IDNet and their support is fantastic, but as cost of line related to speed ratios change you have to look at the bigger picture, I just have no idea what's going on right now but hopefully that will change Monday

Noelle · Apr 06, 2008, 17:23:59

I'm new to Idnet. My connection is so slow that a dial-up would do better. I'm in Ashford, new to the area and the UK. Anyone can help? Thanks a lot!

Noelle · Apr 06, 2008, 17:32:09

scook94 · Apr 06, 2008, 17:45:38

That does seem incredibly slow. How long since your line was enabled? Is it possible to post your line stats from your router/modem? i.e. noise and attenuation?

Rik · Apr 06, 2008, 18:41:01

Hi Noelle, welcome to the forum.

As Steve says, if you can extract the line stats from your router or modem, we'll do our best to advise you. If you're not sure how to get the, take at look here:

http://www.kitz.co.uk/adsl/frogstats.htm

DeViTTo · Apr 06, 2008, 19:22:02

What is wrong with the speed tonight 1mb barely, I will have to phone support tommorow I guess.

Is it just people on gw5 or is it everyone?

Rik · Apr 06, 2008, 19:22:34

I'm OK on both dsl4 and gw5, Dev.

Cookiemonster · Apr 06, 2008, 19:23:12

My speeds been fine all day, and i'm on gw5.

Simon · Apr 06, 2008, 19:23:40

My speeds seem fine here, but there do seem to be a lot of people with speed problems at the moment.

Noelle!

DeViTTo · Apr 06, 2008, 19:32:14

Ok but mine is low had to reboot router been up 14 days no prob still same poor speed connection. I'll have to speak with support tomorrow.

Rik · Apr 06, 2008, 19:34:37

We're seeing a number of reports of speed issues, Dev, but no single identifiable cause, and they seem to recover without intervention. Our best guess is that it's something to do with BT's ongoing engineering work for 21CN, but we don't know for sure.

DeViTTo · Apr 06, 2008, 19:36:09

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1250 kbps
DSL connection rate: 832 kbps(UP-STREAM) 1472 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1148 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

Just tried the BT test and this is what I got. iwas getting 3500 with interleaving turned off. My original profile was in the 6000 mark until I had all the disconnections. Now I am down to this on SuperMax I will have to speak to support tomorrow.