More very slow speeds

Rik · Apr 06, 2008, 19:37:38

What are your line stats, Dev? ATM, your profile is correct for your sync and your throughput is correct for your profile. Put another way, BT are likely to say there is no fault.

DeViTTo · Apr 06, 2008, 20:00:31

Its not line stats ahd some more network faults abut 2 weeks ago BT sorted that out yet again through IDnet support. Iwas on 4000K profile on friday with 3600 Downstream now I have suddenly been reduced to this. i cant check line stats as you know I have cable equipment.

Rik · Apr 06, 2008, 20:02:19

There's not much we can say then, Dev. IDNet will be able to see the stats from their end.

DeViTTo · Apr 06, 2008, 20:03:49

Thanks Rik

Dopamine · Apr 06, 2008, 22:01:56

I'm on GW5 and my speeds have been up and down all day, from 5mbps to 700kbps.

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1212 kbps

Since we've people now guessing that it's BT's fault, I'll add my guess: IDNet and various other ISPs now offer packages that have priority over their cheaper packages, ie Home SuperMax "With priority given at the exchange over standard ADSL traffic, Home SuperMax offers even faster speeds especially at peak times."

If contention or capacity usage is never a problem, I struggle to see why an ISP would need to offer a priority service. With all these reports of varying speeds that seemingly come and go at no specific times and at no specific locations, I wonder if it's not a case of our speeds being affected when the "priority" users start using their connections.

My complaint was passed to IDNet several days ago, and as yet I've had no report from them other than "The issue is very much in hand and we are working as quickly as possible to get to the root of the issue."

Sebby · Apr 06, 2008, 22:51:41

It's not ISPs that are offering better packages. These products are the office products that BT resell to ISPs. Whilst it's true that they do have priority at the exchange, I personally feel that being on a home product is not the cause of these issues. There is something not right at the moment. None of us know what that is, though we suspect BT, possibly 21CN maintenance.

Lance · Apr 06, 2008, 23:09:16

i'll add that a isp will sell a supermax connection to help the user a cut through the congestion on bt's part of the network, not on their own.

zebrum · Apr 07, 2008, 21:41:48

This is not broadband

, how should we proceed?

Sebby · Apr 07, 2008, 22:18:27

If you have problems, and we've ruled out all problems on your side, the best thing to do is contact support.

Simon · Apr 07, 2008, 22:34:26

Quote from: Sebby on Apr 07, 2008, 22:18:27
If you have problems, and we've ruled out all problems on your side, the best thing to do is contact support.

Ditto.

DeViTTo · Apr 08, 2008, 23:43:23

Well contacted Support, first they said that line checked out ok, but they had a word with BT once more now back on 5000Kb download as opposed to the 1mb I was on at the weekend. I'm glad they sorted it all credit to them Happy Customer again

Simon · Apr 08, 2008, 23:48:33

Glad it's sorted, Dev.

Lance · Apr 09, 2008, 07:37:28

If only BT didn't mess about in the first place...

Sebby · Apr 09, 2008, 09:08:27

Good result.

zebrum · Apr 16, 2008, 15:20:48

Quote from: Simon on Apr 07, 2008, 22:34:26
Ditto.

Yeh done that first and they can't contact the people at BT they need to. Hmm I guess since there are no problems on IDNets network switching provider won't make a difference.

zebrum · Apr 16, 2008, 19:05:36

Actually weirdly speeds have improved again just now

215.57K/s

Simon · Apr 16, 2008, 21:29:44

Quote from: zebrum on Apr 16, 2008, 15:20:48
Yeh done that first and they can't contact the people at BT they need to. Hmm I guess since there are no problems on IDNets network switching provider won't make a difference.

To be honest, IDNet have very good links with BT, and if there is a problem, you've got a better chance of getting it fixed with them, than with many other providers.