Dropping line speeds????

wrtpeeps · Apr 06, 2008, 01:17:52

Sent them an email earlier. It appears theres no support on weekends, which would be ok, except that I'm moving back to my other place tommorow for the next 4 weeks and my parents will be the only ones here. They wouldn't really know about this sort of stuff, and no doubt I'll get plenty of "the internet is so bloody slow" phonecalls.

Sebby · Apr 06, 2008, 01:18:38

That's what makes me think it's BT. Okay, you're both seeing slower than normal speeds, but why would one be so much better (sync aside) than the other?

Sebby · Apr 06, 2008, 01:20:18

Don't worry, wrtpeeps. I'm sure this is something outside of your property, so I don't think your parents will need to be involved.

wrtpeeps · Apr 06, 2008, 01:21:54

Just as well I don't rely on the internet for work. Just for all my leisure!

Inactive · Apr 06, 2008, 01:29:42

Quote from: Sebby on Apr 06, 2008, 01:05:50
Feel free, In.

To be honest Seb, my speed drop is not really that important, I was only really adding to the thread to give a wider picture of the problem, I am still very happy with my speed, I realise that I am very lucky.

Sebby · Apr 06, 2008, 01:33:14

All I meant is that we're here to help as much as we can, because we enjoy doing so. Obviously we're seeing problems recently that aren't to do with users' setups. Therefore, IDNet need to be made aware in order for the problems to be diagnosed and resolved, so please feel free to point them towards this thread.

Gary · Apr 06, 2008, 02:23:44

I think its good for IDNet to see this thread, as something "seems" to be up, my throughput dropped to 600kbs the other day and my line was syncing at 5424 or there abouts, now today it started life at with a sync of 4224 with no reported loss of sync or PPP and my SNR turned up to 9db when it was working fine at 6db till BT mucked about with it last week

no idea what's going on as nothing has changed at my end, and the fact BT seem to be doing no work at my exchange confuses me even more, life was simple on fixed lines

Rik · Apr 06, 2008, 09:30:42

To answer the earlier question, I don't know for sure that it's BT, but the sporadic nature of the issues, affecting a relatively small group of people across a number of locations, suggests to me it's more likely to be happening on the BT network than on IDNet's. I have asked about capacity issues with IDNet, and I am told that they are not running the system at anything like full load.

A lot of speed issues I have spotted on my travels around the forums have involved the Edinburgh RAS (see this piece by Kitz), but clearly that can't be the case for everyone.

As Sebby has said, the best way forward is for those affected to let support know.

Inactive · Apr 07, 2008, 09:58:06

Well good news on my line, it has now gone back to it's former self;

I know that the speedtest results are not the best, but it is reflected elsewhere.

Rik · Apr 07, 2008, 10:05:16

I've had a response from Tim on the speed issues. They have nothing showing on their systems to explain them, ie it's happening in the BT network before affected users reach IDNet. The only logical conclusion, given that the problems often disappear without intervention, is that the BT 21CN, or other engineering work, is behind it.

Inactive · Apr 07, 2008, 10:08:51

Thanks for the update Rik, it is all a mystery.

Gary · Apr 07, 2008, 10:23:48

Quote from: Inactive on Apr 07, 2008, 10:08:51
Thanks for the update Rik, it is all a mystery.

Its making my line a mess, I had a sync last night in the region of 4323 and a profile of 2500

if it continues ill have to look elsewhere for a more solid connection and thats the last thing I want to do, but going with O2/BE would get my speed back and i would not be spending over £20 a month for a 2500 profile which really does not equate into value even with IDNets excellent service.

lets see what happens this week though

Inactive · Apr 07, 2008, 10:35:54

02 must be good Gary, they have just passed IDNet at DSL Zone ratings..

( Oh just remembered DSL Zone is sponsored by BE )..

Rik · Apr 07, 2008, 10:36:45

Where's ADSL24 now, then, In?

Cookiemonster · Apr 07, 2008, 10:39:53

3rd!

Rik · Apr 07, 2008, 10:42:53

Why am I not surprised?

Cookiemonster · Apr 07, 2008, 10:45:41

I just wonder how long there bubble will last! There getting an awful lot of irate customers now, due to there ALT system slowing the speeds right down during off-peak hours. I think they may be over subscribed.

Inactive · Apr 07, 2008, 10:48:54

Indeed jester, but how long before it is reflected properly in the ratings?

Rik · Apr 07, 2008, 10:49:29

Enta certainly attracts anyone wanting to download the net.

Cookiemonster · Apr 07, 2008, 10:50:25

Yeah thats very true Rik! Some quiet preposterous bandwith limits!

Rik · Apr 07, 2008, 10:50:54

At least it keeps them out of here.

Inactive · Apr 07, 2008, 10:52:45

True Rik, I don't think it is sustainable in the longer term, but what do I know..

Cookiemonster · Apr 07, 2008, 10:55:23

Thats what originally attracted me to them before i joined here. But i was using no where near my limit and didn't like my speed dropping everytime someone and there dog started all there p2p bang on 10pm!

Rik · Apr 07, 2008, 10:55:36

I suspect the business model was predicated on the belief that people wouldn't actually use their full allowance. With the advent of the iPlayer etc, that thinking may now be seriously flawed. It wouldn't surprise me if ISPs had to re-think their packages this year.

Sebby · Apr 07, 2008, 13:16:15

Quote from: jester212 on Apr 07, 2008, 10:55:23
Thats what originally attracted me to them before i joined here. But i was using no where near my limit and didn't like my speed dropping everytime someone and there dog started all there p2p bang on 10pm!

Exactly the same situation for me.