Somethings going on here!

Rik · Apr 12, 2008, 17:20:42

What are your line stats, WW? What happens when you try to run a BT test?

wonder woman · Apr 12, 2008, 17:25:59

Quote from: Rik on Apr 12, 2008, 17:20:42
What are your line stats, WW? What happens when you try to run a BT test?

ADSL Link Downstream Upstream
Connection Speed 2112 kbps 448 kbps
Line Attenuation 49 db 15.5 db
Noise Margin 8 db 21 db

Unable to run a BT speedtest for the past 3 weeks. Just keeps coming up with error message even when trying it a 3am

Rik · Apr 12, 2008, 17:29:06

For that sync speed, you should be on a profile of 1750, throughput around 1500k. Let support have your results, they can test the line for you. You do appear to have had your target noise margin raised, which suggests there has been some instability.

Which browser are you using for the BT test? Have you checked you have the latest version of Java? What AV software/firewall do you use?

wonder woman · Apr 12, 2008, 17:33:28

Quote from: Rik on Apr 12, 2008, 17:29:06
For that sync speed, you should be on a profile of 1750, throughput around 1500k. Let support have your results, they can test the line for you. You do appear to have had your target noise margin raised, which suggests there has been some instability.

Which browser are you using for the BT test? Have you checked you have the latest version of Java? What AV software/firewall do you use?

Using IE6.

Use AVG anti-virus, Windows firewall and downloaded the latest version of java the other day.

Rik · Apr 12, 2008, 17:39:32

It should work. It might be worth disabling both the AVG and the firewall for the duration of the test.

wonder woman · Apr 12, 2008, 17:42:58

Quote from: Rik on Apr 12, 2008, 17:39:32
It should work. It might be worth disabling both the AVG and the firewall for the duration of the test.

Will try it again later tonight. If it doesn't work support checked it for me before so hopefully they will do it again.

johnny5 · Apr 12, 2008, 17:44:12

I have some pretty low speeds at the moment.

http://www.speedtest.bbmax.co.uk/results.php?t=1208020587&v=4065132

Rik · Apr 12, 2008, 17:45:53

What are your line stats? Have you been able to get a BT test done?

J!ll · Apr 12, 2008, 17:49:14

I've tried the BT test they are having problems?

QuoteLATEST: Currently Sytem have the problem.Sorry for inconvenience.

Rik · Apr 12, 2008, 17:55:52

Looks like the BT server has fallen over (ISTR it did it last weekend).

wonder woman · Apr 12, 2008, 18:13:01

Just done another think broadband test and the speed has increased abit.

Date 12/04/08 18:08:32
Speed Down 1398.98 Kbps ( 1.4 Mbps )
Speed Up 376.19 Kbps ( 0.4 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk

Although no where near what I was getting at the beginning of the week which was nearly 2900Kbps.

Was a BT engineer working in the street earlier in the week and god help him if he has messed up my line

Rik · Apr 12, 2008, 18:19:22

I wonder whether you've had a lower speed sync, which has dropped the profile. Does the router log indicate any dropped connections?

wonder woman · Apr 12, 2008, 18:23:31

Rik

Not showing any. Have been connected for the past 26 hours (had to disconnect the router yesterday afternoon due to a thunderstorm).

Rik · Apr 12, 2008, 18:25:53

Wise move. I use:

http://www.ukspeedtraps.co.uk/weather/light0900.htm

to monitor storms.

I think the best thing is to contact support, then, as you really need to get them to test the line. Sorry.

johnny5 · Apr 12, 2008, 18:27:06

Just ran another test.

http://www.speedtest.bbmax.co.uk/results.php?t=1208023034&v=4065484

Looks like my profile has gone up a step.

Not really sure what has gone on in the last hour,but i like it.

Rik · Apr 12, 2008, 18:28:48

Sebby was seeing a similar issue with that tester earlier...

wonder woman · Apr 12, 2008, 18:31:42

Quote from: Rik on Apr 12, 2008, 18:25:53
Wise move. I use:

http://www.ukspeedtraps.co.uk/weather/light0900.htm

to monitor storms.

I think the best thing is to contact support, then, as you really need to get them to test the line. Sorry.

Rik I forgot to say that the sync speed has dropped since last weekend when it was about 3700.

Thanks for all your help and I will send support an e-mail tomorrow night with the other speed tests I will do during tomorrow.

Sebby · Apr 12, 2008, 18:34:07

Quote from: Rik on Apr 12, 2008, 18:28:48
Sebby was seeing a similar issue with that tester earlier...

It's seems okay now - perhaps a little lower than I'd expect - but much more normal.

Ted · Apr 12, 2008, 18:37:11

Now, this is a bit better. Still a couple of meg off but better

[attachment deleted by admin]

Ted · Apr 12, 2008, 18:41:33

Still can't run a BT speedtest. I even fired up the dual boot laptop, INTO WINDOWS 1e7

, updated java, all to no avail. They all stop at 96%.
Apparently the "system still has the problem".

Rik · Apr 12, 2008, 18:42:30

I think the tester may have had an issue, Ted, as it was OK for me, but not for you, Sebby and Johnny. OTOH, I was on DSL4 when I checked, while the three of you are on GW5, so...

It does look like the BT server is broken again. From memory, this happened last weekend as well.

Sebby · Apr 12, 2008, 18:53:26

Yep, GW5 here.

Ted · Apr 12, 2008, 19:43:03

Nearly there!

[attachment deleted by admin]

Inactive · Apr 12, 2008, 23:05:37

Quote from: wonder woman on Apr 12, 2008, 17:33:28
Using IE6.

Use AVG anti-virus, Windows firewall and downloaded the latest version of java the other day.

I use exactly that, minus the Windows Firewall, never have a problem using the BT Speed Tester.

Simon · Apr 12, 2008, 23:23:10

My god, no wonder the bloody thing never works!

LATEST: Currently Sytem have the problem.Sorry for inconvenience.