Connection down.

vorbei · Apr 15, 2008, 21:54:34

Hello

About 9.30pm my connection dropped and would not reconnect although the router kept trying to do so. The synch with the exchange (Kempston, Bedfordshire) was fine.

I rebooted the router but no PPP session could be established. I switched the router off for a few minutes and I have finally been able to reconnect although the PPP session several attempts to connect. I'm on GW5 if that's any help.

Interestingly, when I was with f2s any router reboot would allow a PPP session to connect immediately. With IDNet it normally takes 2 or 3 attempts for it to connect. Is this normal? The synch to the exchange is always instant and has never been an issue.

Thanks for your help!

Tim

Ted · Apr 15, 2008, 22:07:27

Had the same thing happen at 21.13, just went down for no reason. Took about 3mins to come back up.
couple of the log entries were

PPP0 connection lost
PPP0 Chap authentication failure
PPP0 connection terminated

I'm GW5 as well

the 2700 came back up on its own with no reboot

psp83 · Apr 15, 2008, 22:13:38

LCP went down at 8:13pm,

I'm on DSL4

Dopamine · Apr 15, 2008, 22:20:52

Same PPP session loss here too, at 9:12 for 3 minutes according to my router log.

After many weeks of speed problems, my connection had been stable for the last few days with good speeds, but today the slow and fluctuating speeds have returned culminating in the dropped connection tonight.

Sebby · Apr 15, 2008, 22:30:17

I can confirm that my PPP session dropped at 21.13 for around 1 minute. I didn't notice - I just checked the log. I'm on GW5.

Ted · Apr 15, 2008, 22:31:10

Quote from: Dopamine on Apr 15, 2008, 22:20:52
Same PPP session loss here too, at 9:12 for 3 minutes according to my router log.

After many weeks of speed problems, my connection had been stable for the last few days with good speeds, but today the slow and fluctuating speeds have returned culminating in the dropped connection tonight.

Absolutely identical to me, even the fluctuating speeds today, very strange!

markiep · Apr 15, 2008, 22:31:25

My connection dropped also at around 9.15pm according to my router.

Also after a over a week of excellent speeds since the weekend my speeds
have been fluctuating between about 1meg to the usual 5.5meg even
within a minute so!

It sounds as if BT are having fun somewhere - I will see how it goes.

Cookiemonster · Apr 15, 2008, 22:40:32

Yup same here! Dropped for about 2 mins didn't notice though as i was gaming!

Haven't noticed any drop in speed though still rock solid at full sync. I'm on GW5.

Ted · Apr 15, 2008, 22:45:12

i think i detect a pattern here, just call me sherlock

Dopamine · Apr 15, 2008, 22:50:23

Quote from: Ted on Apr 15, 2008, 22:45:12
i think i detect a pattern here, just call me sherlock

I predict a pattern too...

The old established IDNetters will blame BT, the newer IDNetters will not be so sure.

PPP session losses are usually something to do with the ISP, aren't they?

Sebby · Apr 15, 2008, 22:51:23

They are, although they can be caused by BT. Last time this happened (a few weeks back, IIRC) IDNet made a statement on here and something had happened outside of their systems.

jane · Apr 15, 2008, 23:09:11

Same time here too. I guess we won't know how widespread the problem was unless we go looking on other forums. I know my friend had problems on his BT connection yesterday so maybe it is something to do with the notice on the main status page about BT maintenance.
Jane

kinmel · Apr 15, 2008, 23:11:54

Also happened here on dsl4 at 21.13, although I had an immediate reconnect.

My neighbour's BTInternet connection was not affected according to his logs ( I look after his kit and can log into his router by wireless )

psp83 · Apr 16, 2008, 00:18:15

Quote from: psp83 on Apr 15, 2008, 22:13:38
LCP went down at 8:13pm,

I'm on DSL4

Make that 9:13pm for mine and not 8:13pm,

Forgot to put the router clock forward an hour last time

Inactive · Apr 16, 2008, 00:21:52

Quote from: Dopamine on Apr 15, 2008, 22:50:23
I predict a pattern too...

The old established IDNetters will blame BT, the newer IDNetters will not be so sure.

I guess I fall in to that category, I wouldn't blame BT, nor IDNet, nor the street lights etc.

Simply because, like I suspect everyone else on here, I just don't know.

Sebby · Apr 16, 2008, 00:27:57

I think that sums it up pretty well, In.

psp83 · Apr 16, 2008, 00:38:01

Nah, blame BT.. I hate them and will make me feel better if more people hate them

Simon · Apr 16, 2008, 00:48:05

I can also confirm, something happened at 21:13, but I have been out all day and evening, so have just checked the log, which I don't understand anyway! No dropped link, so must have just been PPP?

Tina · Apr 16, 2008, 02:16:36

Yep I lost connection two - just rebooted and connected again straight away

wonder woman · Apr 16, 2008, 07:26:08

LCP went down at 21.12 yesterday evening as well.

Gary · Apr 16, 2008, 07:50:32

Quote from: jane on Apr 15, 2008, 23:09:11
Same time here too. I guess we won't know how widespread the problem was unless we go looking on other forums. I know my friend had problems on his BT connection yesterday so maybe it is something to do with the notice on the main status page about BT maintenance.
Jane

Not sure how it works on LLU but no drops last night on O2, saying that our exchange is going all 21cn this year so I expect a big bang from over the rooftops at some point, when they cock it up

Rik · Apr 16, 2008, 08:22:48

PPP failures can occur due to IDNet or BT, I'll see if I can find out anything.

Rik · Apr 16, 2008, 08:32:12

IDNet have checked their logs, there are no issues showing. There was no scheduled BT work at that time, so the suspicion is a BT-MUX issue. Fwiw, my connection did drop momentarily, DSL4.

Ray · Apr 16, 2008, 08:45:49

Same here, Rik, dropped lcp at 21:13 and was back up again within 12 seconds.

Ted · Apr 16, 2008, 08:56:44

what d'you make of this Rik, I don't recall seeing entries with "encap 4 on dsl"
i could be wrong.
would that be anything to do with Dsl4? As far as i'm aware i'm GW5.

[attachment deleted by admin]

Rik · Apr 16, 2008, 09:02:28

Absolutely no idea, tbh, Ted. I've seen nothing like that. You should be on GW5, so I wonder whether this is an internal code to the router?

Fwiw, I've just noticed I also had a momentary PPP loss at 14:03 yesterday.

Ted · Apr 16, 2008, 09:10:33

I can't check back more than a few days as i cleared the logs.
I love a good mystery

Rik · Apr 16, 2008, 09:11:30

So, all we need to do is find one.

Glenn · Apr 16, 2008, 09:14:52

Colonel Mustard did it with a dagger in the study

Malc · Apr 16, 2008, 09:15:39

I blame the gvmnt.

zimmerframe · Apr 16, 2008, 18:51:10

Quote from: Sheltieuk on Apr 16, 2008, 08:45:49
Same here, Rik, dropped lcp at 21:13 and was back up again within 12 seconds.

Just read this post and checked my router log. Yep, sure enough, mine went down at 21:13 too.

Rik · Apr 16, 2008, 18:52:30

Somebody seems to have tripped over a lead somewhere - but you have to admit, they got the cable plugged back in quickly.

Cookiemonster · Apr 16, 2008, 18:58:59

Quote from: Rik on Apr 16, 2008, 18:52:30
Somebody seems to have tripped over a lead somewhere - but you have to admit, they got the cable plugged back in quickly.

Don't let Dopamine hear that! He seems content on blaming everything on IDNet of late! lol

Noreen · Apr 16, 2008, 19:13:25

Looked at my router and found this, I'm on gw5. It's an hour out as I also discovered that I hadn't allowed for "Summer Time".

Tue, 2008-04-15 20:12:37 - LCP down.
Tue, 2008-04-15 20:12:44 - Initialize LCP.
Tue, 2008-04-15 20:12:44 - LCP is allowed to come up.
Tue, 2008-04-15 20:13:45 - Initialize LCP.
Tue, 2008-04-15 20:13:45 - LCP is allowed to come up.
Tue, 2008-04-15 20:14:46 - Initialize LCP.
Tue, 2008-04-15 20:14:46 - LCP is allowed to come up.
Tue, 2008-04-15 20:15:46 - Initialize LCP.
Tue, 2008-04-15 20:15:46 - LCP is allowed to come up.
Tue, 2008-04-15 20:15:54 - CHAP authentication success

Rik · Apr 16, 2008, 19:14:51

Same pattern as everyone else, Noreen. It wasn't a realm issue, iow it affected both DSL4 and GW5. I half wonder, as it only seems to have affected IDNet, whether BT did something to the centrals...

LesD · Apr 16, 2008, 19:25:41

Quote from: Rik on Apr 16, 2008, 19:14:51
Same pattern as everyone else,

Late as is often the case but when my line dropped at circa 9:15 PM last evening I simply switched the router off and left it until this morning because had I reconnected at that time of the evening I would put money on the fact the it would have been at a low enough rate to drop my profile by 500 kbps! Don't you just love BT?

Rik · Apr 16, 2008, 19:26:33

No-one's reported a sync drop though, Les, only the PPP session, so speed should not have been affected (mine wasn't).

LesD · Apr 16, 2008, 20:01:50

Quote from: Rik on Apr 16, 2008, 19:26:33
No-one's reported a sync drop though, Les, only the PPP session, so speed should not have been affected (mine wasn't).

I didn't wait there had been some thunder and lightning earlier so I threw the mains switch and unplugged the ADSL. Too late I know if the had been a surge on the line but I was only browsing at the time so I shut everything down and waited until this morning when all was back to normal I am pleased to report.

Colin Burns · Apr 16, 2008, 20:29:22

well since there seems to be a large number of us lost ppp sessions sadly i think it was IDNet that had a issue and not BT

anyone know how to check the 2700 router logs

Malc · Apr 16, 2008, 20:32:22

16 days 02:12:22 (since last boot) PPP link up (Internet) [91.135.x.xx]

16 days 02:12:22 (since last boot) PPP CHAP Chap receive success : authentication ok

16 days 02:11:16 (since last boot) PPP CHAP Receive challenge (rhost = ESR9.Manchester6)

16 days 02:09:22 (since last boot) PPP link down (Internet) [91.135.x.xx]

Does this tell you anything?

* Simon removed personal data

LesD · Apr 16, 2008, 21:23:41

Quote from: Malc on Apr 16, 2008, 20:32:22
16 days 02:12:22 (since last boot) PPP link up (Internet) [91.135.x.yz]

16 days 02:09:22 (since last boot) PPP link down (Internet) [91.135.x.yz]

Does this tell you anything?

Sure does but don't get your twizzletuft in a knot just because a wrinkly peep has spotted that you have published your IP Address on a Public Forum!

Some kind Admin person will no doubt edit it for you if it is to late for you to do it yourself!

Simon · Apr 16, 2008, 21:32:39

Done.

for spotting it, Les.

LesD · Apr 16, 2008, 21:34:36

Quote from: Simon on Apr 16, 2008, 21:32:39
Done. for spotting it, Les.

Nice one Simon!

Captain K · Apr 16, 2008, 23:21:46

Just had a drop-out for 12 minutes. B****y annoying as I was in the middle of a long post on a forum and lost it.

No loss of sync at any stage. Think there's a loose wire somewhere. On GW5.

Wed, 2008-04-16 22:03:28 - Initialize LCP.
Wed, 2008-04-16 22:03:28 - LCP is allowed to come up.
Wed, 2008-04-16 22:04:28 - Initialize LCP.
Wed, 2008-04-16 22:04:28 - LCP is allowed to come up.
Wed, 2008-04-16 22:05:28 - Initialize LCP.
Wed, 2008-04-16 22:05:28 - LCP is allowed to come up.
Wed, 2008-04-16 22:06:28 - Initialize LCP.
Wed, 2008-04-16 22:06:28 - LCP is allowed to come up.
Wed, 2008-04-16 22:07:28 - Initialize LCP.
Wed, 2008-04-16 22:07:28 - LCP is allowed to come up.
Wed, 2008-04-16 22:08:29 - Initialize LCP.
Wed, 2008-04-16 22:08:29 - LCP is allowed to come up.
Wed, 2008-04-16 22:09:10 - Administrator login successful - IP:192.168.0.6
Wed, 2008-04-16 22:09:29 - Initialize LCP.
Wed, 2008-04-16 22:09:29 - LCP is allowed to come up.
Wed, 2008-04-16 22:10:29 - Initialize LCP.
Wed, 2008-04-16 22:10:29 - LCP is allowed to come up.
Wed, 2008-04-16 22:10:52 - CHAP authentication success
Wed, 2008-04-16 22:12:07 - Initialize LCP.
Wed, 2008-04-16 22:12:07 - LCP is allowed to come up.
Wed, 2008-04-16 22:13:08 - Initialize LCP.
Wed, 2008-04-16 22:13:08 - LCP is allowed to come up.
Wed, 2008-04-16 22:14:08 - Initialize LCP.
Wed, 2008-04-16 22:14:08 - LCP is allowed to come up.
Wed, 2008-04-16 22:14:15 - CHAP authentication success

RA-1972 · Apr 16, 2008, 23:22:46

no problems here on gw5.

Noreen · Apr 16, 2008, 23:24:37

On gw5.
Wed, 2008-04-16 23:03:00 - LCP down.
Wed, 2008-04-16 23:03:07 - Initialize LCP.
Wed, 2008-04-16 23:03:07 - LCP is allowed to come up.
Wed, 2008-04-16 23:04:08 - Initialize LCP.
Wed, 2008-04-16 23:04:08 - LCP is allowed to come up.
Wed, 2008-04-16 23:05:09 - Initialize LCP.
Wed, 2008-04-16 23:05:09 - LCP is allowed to come up.
Wed, 2008-04-16 23:06:09 - Initialize LCP.
Wed, 2008-04-16 23:06:09 - LCP is allowed to come up.
Wed, 2008-04-16 23:07:10 - Initialize LCP.
Wed, 2008-04-16 23:07:10 - LCP is allowed to come up.
Wed, 2008-04-16 23:08:11 - Initialize LCP.
Wed, 2008-04-16 23:08:11 - LCP is allowed to come up.
Wed, 2008-04-16 23:08:38 - CHAP authentication success
Wed, 2008-04-16 23:12:13 - LCP down.
Wed, 2008-04-16 23:12:19 - Initialize LCP.
Wed, 2008-04-16 23:12:19 - LCP is allowed to come up.
Wed, 2008-04-16 23:12:49 - CHAP authentication success

Captain K, I presume you've not allowed for "Summer Time"

Sebby · Apr 16, 2008, 23:29:23

Quote from: Colin Burns on Apr 16, 2008, 20:29:22
anyone know how to check the 2700 router logs

http://192.168.1.254/tech then you'll see event log.

Cookiemonster · Apr 16, 2008, 23:30:03

Everything fine here and I'm on GW5 also.

shazzy · Apr 16, 2008, 23:46:51

Mine and a friends connection on GW5 has gone down now about 3 times. Both on idnet. Had a discon this morning and last night also.

Tue, 2008-04-15 20:12:50 - LCP down.
Tue, 2008-04-15 20:12:57 - Initialize LCP.
Tue, 2008-04-15 20:12:57 - LCP is allowed to come up.
Tue, 2008-04-15 20:13:58 - Initialize LCP.
Tue, 2008-04-15 20:13:58 - LCP is allowed to come up.
Tue, 2008-04-15 20:14:04 - LCP down.
Tue, 2008-04-15 20:14:12 - Initialize LCP.
Tue, 2008-04-15 20:14:12 - LCP is allowed to come up.
Tue, 2008-04-15 20:15:12 - Initialize LCP.
Tue, 2008-04-15 20:15:12 - LCP is allowed to come up.
Tue, 2008-04-15 20:15:31 - CHAP authentication success
Wed, 2008-04-16 07:15:26 - LCP down.
Wed, 2008-04-16 07:15:32 - Initialize LCP.
Wed, 2008-04-16 07:15:32 - LCP is allowed to come up.
Wed, 2008-04-16 07:15:39 - CHAP authentication success
Wed, 2008-04-16 22:03:05 - LCP down.
Wed, 2008-04-16 22:03:12 - Initialize LCP.
Wed, 2008-04-16 22:03:12 - LCP is allowed to come up.
Wed, 2008-04-16 22:04:13 - Initialize LCP.
Wed, 2008-04-16 22:04:13 - LCP is allowed to come up.
Wed, 2008-04-16 22:05:13 - Initialize LCP.
Wed, 2008-04-16 22:05:13 - LCP is allowed to come up.
Wed, 2008-04-16 22:06:14 - Initialize LCP.
Wed, 2008-04-16 22:06:14 - LCP is allowed to come up.
Wed, 2008-04-16 22:06:40 - LCP down.
Wed, 2008-04-16 22:06:45 - Initialize LCP.
Wed, 2008-04-16 22:06:45 - LCP is allowed to come up.
Wed, 2008-04-16 22:07:46 - Initialize LCP.
Wed, 2008-04-16 22:07:46 - LCP is allowed to come up.
Wed, 2008-04-16 22:08:46 - Initialize LCP.
Wed, 2008-04-16 22:08:46 - LCP is allowed to come up.
Wed, 2008-04-16 22:09:03 - CHAP authentication success
Wed, 2008-04-16 22:10:10 - LCP down.
Wed, 2008-04-16 22:10:14 - Initialize LCP.
Wed, 2008-04-16 22:10:14 - LCP is allowed to come up.
Wed, 2008-04-16 22:11:15 - Initialize LCP.
Wed, 2008-04-16 22:11:15 - LCP is allowed to come up.
Wed, 2008-04-16 22:11:22 - CHAP authentication success
Wed, 2008-04-16 22:12:19 - LCP down.
Wed, 2008-04-16 22:12:19 - Initialize LCP.
Wed, 2008-04-16 22:12:19 - LCP is allowed to come up.
Wed, 2008-04-16 22:13:01 - CHAP authentication success
Wed, 2008-04-16 22:20:43 - LCP down.
Wed, 2008-04-16 22:20:44 - Initialize LCP.
Wed, 2008-04-16 22:20:44 - LCP is allowed to come up.
Wed, 2008-04-16 22:21:07 - CHAP authentication success

Simon · Apr 16, 2008, 23:55:27

Quote from: Sebby on Apr 16, 2008, 23:29:23
http://192.168.1.254/tech then you'll see event log.

I think that might be different on the non-SBC ones, Seb. That doesn't take me anywhere on mine.

Everything OK here, by the way.

Sebby · Apr 16, 2008, 23:56:14

Ah, yes, didn't think of that. I'm not sure about the BT firmware.

Simon · Apr 17, 2008, 00:05:12

My event log is: http://home/xslt?PAGE=J17&THISPAGE=A02_POST&NEXTPAGE=J17 but most of it means nothing to me. Definitely no dropped connection tonight though.

Dopamine · Apr 17, 2008, 02:14:40

Quote from: jester212 on Apr 16, 2008, 18:58:59
Don't let Dopamine hear that! He seems content on blaming everything on IDNet of late! lol

lol. Really?

Hey, do you realise that you'd save a fortune if you moved to Tiscali? They'd love a customer like you who only ever questions BT.

anz1066 · Apr 17, 2008, 02:30:13

here`s my log, i put the asterix`s in

16:03:00 (since last boot)   PPP link up (Internet) [********]

   16:03:00 (since last boot)   PPP CHAP Chap receive success : authentication ok

   16:02:55 (since last boot)   PPP CHAP Receive challenge (rhost = ERX8.Edinburgh2)

   15:58:33 (since last boot)   PPP CHAP Receive challenge (rhost = ERX8.Edinburgh2)

   15:58:17 (since last boot)   PPP link down (Internet) [***********]

   15:51:01 (since last boot)   PPP link up (Internet) [**********]

   15:51:01 (since last boot)   PPP CHAP Chap receive success : authentication ok

   15:50:13 (since last boot)   PPP CHAP Receive challenge (rhost = ERX8.Edinburgh2)

   15:49:57 (since last boot)   PPP link down (Internet) [*********]

   15:47:59 (since last boot)   PPP link up (Internet) [*********]

   15:47:58 (since last boot)   PPP CHAP Chap receive success : authentication ok

   15:47:37 (since last boot)   PPP CHAP Receive challenge (rhost = ERX8.Edinburgh2)

   15:45:17 (since last boot)   PPP CHAP Receive challenge (rhost = ERX8.Edinburgh2)

   15:44:06 (since last boot)   PPP CHAP Receive challenge (rhost = ERX8.Edinburgh2)

   15:43:26 (since last boot)   PPP CHAP Receive challenge (rhost = ERX8.Edinburgh2)

   15:43:04 (since last boot)   PPP CHAP Receive challenge (rhost = ERX8.Edinburgh2)

   15:42:47 (since last boot)   PPP CHAP Receive challenge (rhost = ERX8.Edinburgh2)

   15:42:29 (since last boot)   PPP CHAP Receive challenge (rhost = ERX8.Edinburgh2)

   15:42:01 (since last boot)   PPP CHAP Receive challenge (rhost = ERX8.Edinburgh2)

   15:41:43 (since last boot)   PPP CHAP Receive challenge (rhost = ERX8.Edinburgh2)

   15:41:03 (since last boot)   PPP link down (Internet) [**********]

   00:01:12 (since last boot)   PPP link up (Internet) [***********]

   00:01:12 (since last boot)   PPP CHAP Chap receive success : authentication ok

   00:01:06 (since last boot)   PPP CHAP Receive challenge (rhost = ERX8.Edinburgh2)

Cookiemonster · Apr 17, 2008, 02:34:50

Quote from: Dopamine on Apr 17, 2008, 02:14:40
lol. Really?

Hey, do you realise that you'd save a fortune if you moved to Tiscali? They'd love a customer like you who only ever questions BT.

Just friendly banter mate that's all.

Sebby · Apr 17, 2008, 08:25:20

Again, it does look like it could be BT or IDNet. It's difficult to say when only a handful are affected.

Malc · Apr 17, 2008, 09:10:18

Quote from: LesD on Apr 16, 2008, 21:23:41
Sure does but don't get your twizzletuft in a knot just because a wrinkly peep has spotted that you have published your IP Address on a Public Forum!

Some kind Admin person will no doubt edit it for you if it is to late for you to do it yourself!

This stuffs all foreign to me, PC's are for playing games!

Thanks Simon

Rik · Apr 17, 2008, 09:31:37

I would urge members affected by these outages to contact support@idnet.net with a copy of their logs. Only that way will IDNet build a picture of what is happening.

TheMonkey · Apr 18, 2008, 10:48:32

I have to appologise to everyone as i think its my thought.

I have jus discovered Call of Duty 4 online multiplayer mode and i'm hogging all the bandwidth

Simon · Apr 18, 2008, 10:49:15

Inactive · Apr 18, 2008, 10:51:27

Quote from: TheMonkey on Apr 18, 2008, 10:48:32
I have to appologise to everyone as i think its my thought.

I have jus discovered Call of Duty 4 online multiplayer mode and i'm hogging all the bandwidth

Just coming round to cut your phone line..

MoHux · Apr 18, 2008, 16:17:57

When I can get Call of Duty 4 to stop crashing --- I'll shoot 'im!!

Mo