Routing problem this morning - Saturday April 19, 2008

JB · Apr 19, 2008, 09:52:09

Hello all,

I am unable to get to my favourite weather site www.wunderground.com via my IDNet account this morning. The site is up OK and I can access it via another computer that I administer but is not on the IDNet network.

Anyone else having similar problems? I get the impression that some other sites are a bit sluggish as well.

Thanks,

JB.

[Edit] Sod's Law I guess, it is now working OK.

Rik · Apr 19, 2008, 09:55:07

I can't reach it either, JB. Have you tried switching to OpenDNS? Using a proxy, I can get to your site, so it's probably routing. Give the emergency number a call: 01462 476556.

I've also noticed and reported the sluggishness.

As soon as I posted, it was back here too. I wonder whether it's all linked?

Simon · Apr 19, 2008, 09:55:57

Working for me now.

Rik · Apr 19, 2008, 09:56:54

It snuck back in the time it took me to test and reply. I wonder whether it's linked to Trevor and/or the sluggishness we've been seeing.

Simon · Apr 19, 2008, 09:58:25

'Could be' seems to be a pretty safe answer at the moment.

Rik · Apr 19, 2008, 09:59:21

You mean it's a definite maybe.

JB · Apr 19, 2008, 10:00:56

Cheers for the quick responses guys.

Hopefully just a quick glitch.

JB.

Simon · Apr 19, 2008, 10:06:34

Quote from: Rik on Apr 19, 2008, 09:59:21
You mean it's a definite maybe.

Probably.

Malc · Apr 19, 2008, 10:12:20

Quote from: Simon on Apr 19, 2008, 10:06:34
Probably.

S'pose so.

Inactive · Apr 19, 2008, 10:58:18

Possibly..

madasahatter · Apr 19, 2008, 12:57:50

This kind of thing seems to be happening quite often recently

Rik · Apr 19, 2008, 12:58:33

I've noticed, Mad.

Malc · Apr 19, 2008, 12:59:23

Quote from: madasahatter on Apr 19, 2008, 12:57:50
This kind of thing seems to be happening quite often recently

Where do we all go next?

Rik · Apr 19, 2008, 12:59:50

Zen or Newnet?

Malc · Apr 19, 2008, 13:02:26

Or Be?

How many of these don't port block?

I wonder is ID will read this thread?

JB · Apr 19, 2008, 13:38:57

Quote from: Rik on Apr 19, 2008, 12:59:50
Newnet?

No No No No NOOOOOOOOOOOOOOOOOOOOOOOO!

Malc · Apr 19, 2008, 13:42:49

Quote from: 6jb on Apr 19, 2008, 13:38:57
No No No No NOOOOOOOOOOOOOOOOOOOOOOOO1!

I take that's a no then?

MoHux · Apr 19, 2008, 13:50:05

No! You read it wrong Malc ............ he said it's No 1.

Mo

JB · Apr 19, 2008, 13:55:47

Quote from: MoHux on Apr 19, 2008, 13:50:05
No! You read it wrong Malc ............ he said it's No 1.

Mo

Oops

Sebby · Apr 19, 2008, 14:46:47

Quote from: Rik on Apr 19, 2008, 12:59:50
Zen or Newnet?

I really don't know where I'd go next, if I was confronted with that situation. I've heard mixed reviews about both of the above.

Rik · Apr 19, 2008, 14:51:50

That's the problem, isn't it Sebby. Even if we are unhappy at some of the issues that have arisen lately, IDNet still comes out on top at TB, the one rating chart I place any reliance on.

madasahatter · Apr 19, 2008, 14:52:01

Quote from: Malc on Apr 19, 2008, 12:59:23

Where do we all go next?

That's a good question Malc. The problem is that we are all used to such a great service, that when things like this happen, it does tend to shake your faith a little, and shows that even IDNet aren't as perfect as we thought they were

Sebby · Apr 19, 2008, 14:59:30

Quote from: Rik on Apr 19, 2008, 14:51:50
That's the problem, isn't it Sebby. Even if we are unhappy at some of the issues that have arisen lately, IDNet still comes out on top at TB, the one rating chart I place any reliance on.

Yep. I don't really have any problems myself, so I'm not looking to move. It's hypothetical at this stage.

Tacitus · Apr 19, 2008, 14:59:54

Quote from: madasahatter on Apr 19, 2008, 14:52:01
The problem is that we are all used to such a great service, that when things like this happen, it does tend to shake your faith a little, and shows that even IDNet aren't as perfect as we thought they were

Actually I think Zen/Newnet are about the only two I would consider. However, I'm not sure all the problems are necessarily down to IDnet. There's an interesting piece over on ZDnet.

http://news.zdnet.com/2100-1035_22-6237715.html

Not somewhere I normally trust, and I think this guy has an agenda somewhere given that BT are looking for government support to provide FTTC/FTTH.

Cookiemonster · Apr 19, 2008, 15:02:38

Quote from: Tacitus on Apr 19, 2008, 14:59:54
Actually I think Zen/Newnet are about the only two I would consider. However, I'm not sure all the problems are necessarily down to IDnet. There's an interesting piece over on ZDnet.

http://news.zdnet.com/2100-1035_22-6237715.html

Not somewhere I normally trust, and I think this guy has an agenda somewhere given that BT are looking for government support to provide FTTC/FTTH.

That's an interesting read.

Rik · Apr 19, 2008, 15:02:58

There's no question that many of the issues we've seen are, or may be, down to BT, Tac. OTOH, In the past couple of months, I've seen more IDNet issues than in the 12 months before that. If they had been more distributed, and not exacerbated by BT's antics, we probably wouldn't be at all concerned.

Malc · Apr 19, 2008, 15:39:32

Quote from: Sebby on Apr 19, 2008, 14:59:30
Yep. I don't really have any problems myself, so I'm not looking to move. It's hypothetical at this stage.

I agree with that, no probs for me, it's just things I've been reading here.

Malc · Apr 19, 2008, 15:41:30

Quote from: Rik on Apr 19, 2008, 15:02:58
There's no question that many of the issues we've seen are, or may be, down to BT, Tac. OTOH, In the past couple of months, I've seen more IDNet issues than in the 12 months before that. If they had been more distributed, and not exacerbated by BT's antics, we probably wouldn't be at all concerned.

Is it in any way connected with the growth that we're seeing?

Are they able to cope with the increase of customers?

Rik · Apr 19, 2008, 15:43:24

I don't think it's about growth, Malc, and I'm pretty sure IDNet can cope with an influx, I came in on one too.

I think it's just one of those things, a number of issues have occurred after a long period where everything just seemed to work. Murphy's third law, probably.

Tacitus · Apr 19, 2008, 17:05:45

Quote from: Rik on Apr 19, 2008, 15:43:24
I don't think it's about growth, Malc, and I'm pretty sure IDNet can cope with an influx, I came in on one too.

TBH I wonder if iDNet would do better with a ticketing system rather than email. My model for this is Clook: http://www.clook.net who do web hosting. All of their support is currently done via a ticket system. Response is generally very quick, and they often follow it up with a running commentary in a section of their forum.

Although they have a section based in the US which makes it easier, they offer 24/7 support using this method. Judging by the satisfied customers it seems to work.

Rik · Apr 19, 2008, 17:12:15

IDNet do use ticketing internally, it's just never been used externally.

madasahatter · Apr 19, 2008, 17:45:25

Quote from: Tacitus on Apr 19, 2008, 14:59:54
http://news.zdnet.com/2100-1035_22-6237715.html

Not somewhere I normally trust, and I think this guy has an agenda somewhere given that BT are looking for government support to provide FTTC/FTTH.

Interesting read Tacitus - thanks for the link

Tacitus · Apr 20, 2008, 08:21:36

Quote from: Rik on Apr 19, 2008, 17:12:15
IDNet do use ticketing internally, it's just never been used externally.

Perhaps it would be a good idea for them to use it externally as well. Can't see any disadvantage to them since their service is good. From a customer's point of view, if it was incorporated in the iDNet control panel it would enable them to follow a ticket to a conclusion. OK I know you can follow emails but still.

Looks professional as well.

Works well for Clook and I think it would for iDNet. It would also enable 24/7 support without too much hassle if that ever became really necessary. OTOH, maybe people would expect 24/7 support with a ticketing system.

Simon_idnet · Apr 20, 2008, 09:39:23

Quote from: Rik on Apr 19, 2008, 12:59:50
Zen or Newnet?

I think that they are both fine companies.
S

Lance · Apr 20, 2008, 09:45:43

cavillas · Apr 20, 2008, 09:49:47

Quote from: Simon_idnet on Apr 20, 2008, 09:39:23
I think that they are both fine companies.
S

Nearly as good as IDNET

Malc · Apr 20, 2008, 09:50:56

Quote from: Simon_idnet on Apr 20, 2008, 09:39:23
I think that they are both fine companies.
S

I hope and assume it's because of BT that some peeps have had problems, as I haven't had any probs ATM, and long may it continue

Lance · Apr 20, 2008, 09:58:40

i've not had any problems either

cavillas · Apr 20, 2008, 10:08:25

I have problems with my wife, does that count?

Inactive · Apr 20, 2008, 10:09:11

Rik · Apr 20, 2008, 10:09:47

Other than the routing/switch/mail server problems, all brief in duration, I've had no speed issues, no ping problems, and little downtime (what there was occurred when I was offline and was down to BT). As I've said, I think part of the problem is that we have so little go wrong that, when something does happen, it causes a shockwave.

Rik · Apr 20, 2008, 10:10:22

Quote from: cavillas on Apr 20, 2008, 10:08:25
I have problems with my wife, does that count?

In the grand scheme of things, yes. In this thread, no.

madasahatter · Apr 20, 2008, 10:13:58

Quote from: Rik on Apr 20, 2008, 10:09:47
Other than the routing/switch/mail server problems, all brief in duration, I've had no speed issues, no ping problems, and little downtime (what there was occurred when I was offline and was down to BT). As I've said, I think part of the problem is that we have so little go wrong that, when something does happen, it causes a shockwave.

I think part of the problem is that these have all occured within 3 weeks or so. 8)

Rik · Apr 20, 2008, 10:14:56

That too, Mad.

Malc · Apr 20, 2008, 10:16:00

Quote from: madasahatter on Apr 20, 2008, 10:13:58
I think part of the problem is that these have all occured within 3 weeks or so. 8)

And in that same 3 weeks BT have been doing upgrades.

Draw your own conclusions. I know who I trust.

madasahatter · Apr 20, 2008, 10:19:31

See what you mean Malc, but the switch problem and mail server problem weren't caused by BT. The routing issues? Who knows?

I'm not trying to do IDNet down at all - I applaud them for the very short time taken to resolve these issues.

Malc · Apr 20, 2008, 10:22:21

With poo pex my line used to drop several times every night, sometimes for several minutes.

So, that's what I have to compare with.

cavillas · Apr 20, 2008, 10:26:07

Quote from: madasahatter on Apr 20, 2008, 10:19:31
but the switch problem and mail server problem weren't caused by BT

Have you never heard of conspiricies?

Bt's tentacles spread everywhere, they listen to your phone conversations as well, or am I paranoid?

Glenn · Apr 20, 2008, 10:28:24

Quote from: Malc on Apr 20, 2008, 10:16:00
And in that same 3 weeks BT have been doing upgrades.

Draw your own conclusions. I know who I trust.

This is the same conclusion I have reached with my own problem

MoHux · Apr 20, 2008, 13:27:22

Quote from: madasahatter on Apr 20, 2008, 10:13:58
I think part of the problem is that these have all occured within 3 weeks or so. 8)

I wonder .......... around that 3 weeks, how many NEW customers were absorbed into the system?

When you consider the variety of problems SOME of them brought with them to this forum. You can multiply that a few times over I reckon, because we only see a fraction of the total number.

If the few hiccups during a 3 week period that we saw, are all that happened, there's not much to worry about IMHO!!

Mo