Routing problem this morning - Saturday April 19, 2008

[Rik]

There's no question that many of the issues we've seen are, or may be, down to BT, Tac. OTOH, In the past couple of months, I've seen more IDNet issues than in the 12 months before that. If they had been more distributed, and not exacerbated by BT's antics, we probably wouldn't be at all concerned.

[Malc]

Yep. I don't really have any problems myself, so I'm not looking to move. It's hypothetical at this stage.

I agree with that, no probs for me, it's just things I've been reading here.

[Malc]

There's no question that many of the issues we've seen are, or may be, down to BT, Tac. OTOH, In the past couple of months, I've seen more IDNet issues than in the 12 months before that. If they had been more distributed, and not exacerbated by BT's antics, we probably wouldn't be at all concerned.

Is it in any way connected with the growth that we're seeing?

Are they able to cope with the increase of customers?

[Rik]

I don't think it's about growth, Malc, and I'm pretty sure IDNet can cope with an influx, I came in on one too.

I think it's just one of those things, a number of issues have occurred after a long period where everything just seemed to work. Murphy's third law, probably.

[Tacitus]

I don't think it's about growth, Malc, and I'm pretty sure IDNet can cope with an influx, I came in on one too.

TBH I wonder if iDNet would do better with a ticketing system rather than email.  My model for this is Clook:  http://www.clook.net   who do web hosting.  All of their support is currently done via a ticket system.  Response is generally very quick, and they often follow it up with a running commentary in a section of their forum. 

Although they have a section based in the US which makes it easier, they offer 24/7 support using this method.  Judging by the satisfied customers it seems to work.

[Rik]

IDNet do use ticketing internally, it's just never been used externally.

[madasahatter]

http://news.zdnet.com/2100-1035_22-6237715.html

Not somewhere I normally trust, and I think this guy has an agenda somewhere given that BT are looking for government support to provide FTTC/FTTH. 

Interesting read Tacitus - thanks for the link 

[Tacitus]

IDNet do use ticketing internally, it's just never been used externally.

Perhaps it would be a good idea for them to use it externally as well.  Can't see any disadvantage to them since their service is good.  From a customer's point of view, if it was incorporated in the iDNet control panel it would enable them to follow a ticket to a conclusion.  OK I know you can follow emails but still.    Looks professional as well.

Works well for Clook and I think it would for iDNet.  It would also enable 24/7 support without too much hassle if that ever became really necessary.  OTOH, maybe people would expect 24/7 support with a ticketing system. 

[Simon_idnet]

Zen or Newnet?

I think that they are both fine companies.
S

[Lance]

 

[cavillas]

I think that they are both fine companies.
S

Nearly as good as IDNET

[Malc]

I think that they are both fine companies.
S

I hope and assume it's because of BT that some peeps have had problems, as I haven't had any probs ATM, and long may it continue  

[Lance]

i've not had any problems either

[cavillas]

I have problems with my wife, does that count?

[Inactive]

 

[Rik]

Other than the routing/switch/mail server problems, all brief in duration, I've had no speed issues, no ping problems, and little downtime (what there was occurred when I was offline and was down to BT). As I've said, I think part of the problem is that we have so little go wrong that, when something does happen, it causes a shockwave.

[Rik]

I have problems with my wife, does that count?

In the grand scheme of things, yes. In this thread, no.

[madasahatter]

Other than the routing/switch/mail server problems, all brief in duration, I've had no speed issues, no ping problems, and little downtime (what there was occurred when I was offline and was down to BT). As I've said, I think part of the problem is that we have so little go wrong that, when something does happen, it causes a shockwave.

I think part of the problem is that these have all occured within 3 weeks or so. 8)

[Rik]

That too, Mad.

[Malc]

I think part of the problem is that these have all occured within 3 weeks or so. 8)

And in that same 3 weeks BT have been doing upgrades.

Draw your own conclusions. I know who I trust. 

[madasahatter]

See what you mean Malc, but the switch problem and mail server problem weren't caused by BT. The routing issues? Who knows?

I'm not trying to do IDNet down at all - I applaud them for the very short time taken to resolve these issues.

[Malc]

With poo pex my line used to drop several times every night, sometimes for several minutes. 


So, that's what I have to compare with.

[cavillas]

but the switch problem and mail server problem weren't caused by BT

Have you never heard of conspiricies?   Bt's tentacles spread everywhere, they listen to your phone conversations as well, or am I paranoid?

[Glenn]

And in that same 3 weeks BT have been doing upgrades.

Draw your own conclusions. I know who I trust. 

This is the same conclusion I have reached with my own problem

[MoHux]

I think part of the problem is that these have all occured within 3 weeks or so. 8)

I wonder .......... around that 3 weeks, how many NEW customers were absorbed into the system?

When you consider the variety of problems SOME of them brought with them to this forum. You can multiply that a few times over I reckon, because we only see a fraction of the total number.

If the few hiccups during a 3 week period that we saw, are all that happened, there's not much to worry about IMHO!! 

Mo