Advice please

wonder woman · Apr 22, 2008, 12:26:22

A BT Engineer is coming out to us tormorrow. Decided to have one more go at taking face plate, changed filters but still no luck. Hopefully he will be able to sort something out.

Rik · Apr 22, 2008, 12:33:41

Toes crossed for you, Christine. Let us know how it goes.

Sebby · Apr 22, 2008, 13:12:50

Fingers crossed; let's hope they find a fault this time!

wonder woman · Apr 23, 2008, 13:17:54

Well yes they found a fault (not in the house) but can't repair because he ran out of time

. I know it wasnt his fault but it's a bit annoying that the job couldn't be completed because BT only gives them 2 hours each job. James has told me BT have sent it to there special ADSL team to have a look into the problem. I bet he wishes we had never picked Idnet as our ISP.

Sebby · Apr 23, 2008, 13:23:41

That's good news! Finally, the fault should be fixed. I'm sure James doesn't mind - he loves to help.

wonder woman · Apr 23, 2008, 13:26:25

Quote from: Sebby on Apr 23, 2008, 13:23:41
That's good news! Finally, the fault should be fixed. I'm sure James doesn't mind - he loves to help.

Yeah right I am sure he must dread the phoning ringing and it's me on the phone.

Rik · Apr 23, 2008, 14:17:24

I'm sure he doesn't, Christine.

Lance · Apr 23, 2008, 17:22:56

Did BT say what the fault is at all?

wonder woman · Apr 23, 2008, 21:32:59

Quote from: Lance on Apr 23, 2008, 17:22:56
Did BT say what the fault is at all?

He just couldn't get it to sync in when he attached his modem/router to the box outside the bungalow. He opened 2 of the covers in the street and still couldn't get it to sync in. He had tested from the exchange to a junction box just up the road and said it was ok to there so he said there must be a problem from the junction box to our bungalow. (Hope that makes sense) He then said that his time had run out and would have to report to get another engineer to look into the matter. Then James phones me and said that the special ADSL team where looking into for us. Hopefully they will be able to sort something out soon as this b***dy flashing light is driving me up the wall.

Lance · Apr 23, 2008, 22:52:01

Thanks for that. Hopefully Bt will relay the dodgy part of the cable, or move you onto a known good cable. Should mean that you end up with a lovely fast connection!

Simon · Apr 23, 2008, 23:05:14

Quote from: wonder woman on Apr 23, 2008, 13:26:25
Yeah right I am sure he must dread the phoning ringing and it's me on the phone.

He's just relieved it's not Rik, Christine!

Rik · Apr 24, 2008, 08:29:00

wonder woman · Apr 24, 2008, 14:02:49

Quote from: Lance on Apr 23, 2008, 22:52:01
Thanks for that. Hopefully Bt will relay the dodgy part of the cable, or move you onto a known good cable. Should mean that you end up with a lovely fast connection!

Well spoke to Andrew today and they have decided to down grade our line to a 1 meg connection. They said that we were far to far from the exchange to get anything better. They told Andrew that they were going to do it on the 1st May but Andrew said he wanted it down more quickly than that and they will do it know on Monday. Just cant understand why we got such good speeds when we first joined. As we don't play games and don't download too much hopefully it won't effect us too much. They did tell Andrew that they would mark the line to keep a check on it to see if goes back to being stable. Hubby aint very happy with BT as he said that as the engineer said there was a fault on the line how the hell down graded it aint going to put it right. Well we will see what happens.

Rik · Apr 24, 2008, 14:34:22

Do you know if there's been any development of industrial units, say, between you and the exchange, Christine? I'm wondering if there is a physical explanation as to why the line has become more susceptible to noise. Are you near any railway lines?

I think that BT have decided that your line simply cannot support Max, which is sensitive to noise fluctuation, and the 1Mbps service is the correct one for your line attenuation. Hopefully, it will restore stability, and IDNet can then keep an eye on it to see whether moving you back to Max is feasible.

Unfortunately, line quality is a massive intangible. I have a 56db attenuation, but the cable is fully underground and I can maintain a sync of ~3500k with a target margin of 9db, and this gives me a 3000 profile. On a 50db line of the same quality, I'd expect to see an extra 700-1000k of sync. Clearly, this simply isn't happening in your case.

The only other thing I can think to try is a 2-Wire 2700 router. Many of us have found them to have almost miraculous properties on poor lines.

wonder woman · Apr 24, 2008, 14:53:14

Well we will see what happens. We were on a 1 meg line with our previous ISP so if the line is still not stable then there must be something really wrong with the line. If we can't be on ADSL Max then that's not a real problem we just want the line to become stable. It's been a real nightmare having father and daughter share them same computer.

Rik · Apr 24, 2008, 14:55:06

Hopefully, you'll get a stable 1M line with no problems, Christine.

Sebby · Apr 24, 2008, 17:32:29

Yep, fingers crossed. It might not be the fastest connection, but stability is better.

wonder woman · Apr 28, 2008, 15:08:25

We are still waiting for the 1 Meg line to get up and running. Spoke to Andrew a few minutes ago and he said BT said that they had over run with the work (sounds like Network rail perhaps there are leaves on the line

) and hopefully it should be done by this time tomorrow.

What is they say all good things comes to those who wait.

Rik · Apr 28, 2008, 15:10:29

The leaves on your line are a 2Mbps service, Christine.

Sebby · Apr 28, 2008, 17:25:27

Hopefully not too much longer to wait.

wonder woman · Apr 29, 2008, 07:09:09

I'm back folks. 8)

Just to let you know that it appears I have been switched over to the 1mb fixed line and

at the moment the connection has held. Just want to say a big

to eveyone for their help (especially Rik as he must have dread opening his PM'S

).

Hopefully I won't have to bother any of you again for a while.

Simon · Apr 29, 2008, 08:02:39

That's good news, WW. Don't be afraid to 'bother' us with other stuff though!

Sebby · Apr 29, 2008, 08:27:37

Excellent news. We're always happy to help.

Rik · Apr 29, 2008, 08:30:06

Quote from: wonder woman on Apr 29, 2008, 07:09:09
especially Rik as he must have dread opening his PM'S

Not in the least, Christine. Yell if you need us, but hopefully you should be OK now.