router help

[Sebby]

Great stuff.

[Lance]

Brilliant news!

[Rik]

We have found the 2700s to have almost miraculous properties. Is it an SBC firmware model?

[talisker]

the firmware is whatever they are shipped with as it was unopened version 4.25.33

[Rik]

So, not SBC. You shouldn't have the 300 hour problem then. 

[johnny5]

got my 2700hgv router from ebay was a unused single ssid model and it's been connected now for the last 3 days and not a single dropped connection 
thanks for everyones help  i don't want to celebrate to early  but it's looking good so far, I've never gone more than a couple of hours before with a disconnect in the last two years 

hopefully it will continue that way.
Have you gained any sync speed from the 2700?

[talisker]

cant tell if i've gained any sync speeds as i'm on 2 meg fixed line 

[Rik]

Has your noise margin increased, as that's the way it would show on a fixed-rate connection.

[talisker]

stats on the 2700 are


DSL Connection Details
DSL Line (Wire Pair):    Line 1 (inner pair)
Protocol:    G.DMT Annex A
Downstream Rate:    2272 kbps
Upstream Rate:    288 kbps
Channel:    Fast
Current Noise Margin:    17.0 dB (Downstream), 15.0 dB (Upstream)
Current Attenuation:    56.8 dB (Downstream), 31.5 dB (Upstream)
Current Output Power:    17.9 dBm (Downstream), 12.2 dBm (Upstream)
DSLAM Vendor Information:    Country: {0xB5} Vendor: {TSTC} Specific: {0x00}
PVC Info:    0/38

[Sebby]

I'm surprised you were allowed a 2Mb service with attenuation of 56.8dB (unless the router is misreporting it, though I think the 2700 is quite accurate). Strictly speaking, you should on be able to get a 1Mb fixed service from BT, but there you go!

The stats themselves look fine. With a fixed service, you don't have to worry so much as it's not rate adaptive.

[talisker]

when i've spoken to bt in the past they have said my line should be fine for 3 meg 
i think the line attenuation reported by the 2700 is right ,it's always been between 56/60 db depending on what router i've had, i did have my connection dropped to 1 meg when i was with bt but it made no difference to my connection dropping out.

[Rik]

You're attenuation is identical to mine, both up and down, also using a 2700. However, I am synching at 3520/448 with NM at 9/21.

I'm troubled by your u/s noise margin, which seems very low - I'd expect to see it in the mid-20s. I'm guessing, therefore, that your line has a noise problem. Like Sebby, I'm amazed that BT have agreed a 2Mbps connection, you should be on 1M.

[Sebby]

You may well be able to get 3Mb on max. It's strange because there are much more strict rules for the provisioning of fixed rate services in terms of attenuation. Pretty much anyone can get max because it's rate-adaptive.

[talisker]

it was bt who originally decided to put my on 2 meg fixed in the first place which did seem a little strange at the time as when i was on max i was struggling to get 1.8meg.
not sure if it's connected to the noise problem but we have always had a problem with the telephone line being quiet and bt have turned the gain up several times but it's still a bit on the quiet side.

[Rik]

I suspect there is an issue on the line. Unfortunately, I have a feeling that BT don't intend to do anything about it - and they are not obliged to provide an ADSL service, so if you push too hard, they could just flag the line as unsuitable and that will be that. Have you spoken to support, what did they say?

[talisker]

i have spoken to support many times in the past and get nowhere, they just seem to be reading from a script and every time i called you go back to square one, is the router switched on and plugged in ect.
i got very annoyed with them and wrote a long email to their complaints department and they passed it straight back to their support dept and you would never guess what there reply was........something along the lines of, if you can ring the support line and they will show you how to delete the cookies on your machine which should help the problem 
i think you are right i suspect that there is a problem with the line which is to expensive for them to fix, i live on a fairly new estate and none of my neighbors seem to have any problems.
but as long as it stays connected i'm happy, this was never about line speed always about having a line that would stay connected something that i could never get bt to understand 

[Rik]

Can I just clarify, we're not talking about IDNet support giving you the runaround are we?

[talisker]

Can I just clarify, we're not talking about IDNet support giving you the runaround are we?

no i'm talking about bt, i thought that if i had my line and isp with bt they would have been able to help me sort the problem but i was wrong.

[Rik]

Unfortunately, BT's support is in India and script driven.