I have a problem.... somewhere.

[psp83]

hi all..

Yes its that time of year again 

Ok, to be on a serious note, When someone picks up the phone or puts it down i get disconnected and my sync drops.

Sync only drops by about 1000 when someone picks up but drops really low. around 2000kbps when someone hangs up!

Would you say this is a problem with the phone?

Log:-
Fri, 2008-04-25 00:32:50 - Administrator login successful - IP:192.168.0.2
Fri, 2008-04-25 08:49:12 - Loss of synchronization :1
Fri, 2008-04-25 08:49:53 - Administrator login successful - IP:192.168.0.2
Fri, 2008-04-25 08:53:12 - Loss of synchronization :2

Both loss happened when the phone got picked up and put down.

Thanks.
Paul

[Rik]

First thing I'd do is change the filter, Paul, if that doesn't work change the phone.

[psp83]

the filter is built into the faceplate, its a new one fitted by bt (£169 for a faceplate  )

[Rik]

Try plugging in a filter in series then.

[psp83]

I dont have one that fits into the RJ11 socket on the faceplate 

You will have to bare with me today, i've had a headache for a week and half and its got to the stage where i can't think straight no more

[Rik]

Surely you have two sockets on the faceplate, Paul, one for the phone, one for the router. The phone one should be a standard BT socket, the router one an RJ11?

[psp83]

opps, didnt know you could use the normal one on these faceplates lol..

Another problem, the RJ11 i use is quite thick (like me today) the thick plastic around the plug stops it from being pushed fully into the filter i have (it doesnt click) 

[Sebby]

It sounds like it might have a RJ45 connector, Paul. These do fit into the BT faceplate, AFAIK. I don't think that would be causing this issue, though.

[psp83]

Nah its a RJ11 but around the top half it has alot of plastic/rubber. This is stopping it from being fully pushed in (when it clicks) it pushes in fine in the wall socket.

Looks like i will just have to try a different phone and if that does it again then its a filter problem.

[Sebby]

Ah. Try pulling the rubber back a bit before you push it in the socket.

[Inactive]

Ah. Try pulling the rubber back a bit before you push it in the socket.

( My feeeeeelthy mind again )..

[Gary]

( My feeeeeelthy mind again )..

well it was a choice use of words , In

[psp83]

right. i've tried everything. Now i'm knackered and got an even worse headache

In the end, its like this..

RJ11 goes to the RJ11 socket on the wall socket. That part is fine.

Phone goes straight into the phone socket on the faceplate.. doesn't disconnect me and phone is clear.

Plug the splitter in for the sky boxes and plug the phone into the spare socket on the splitter.. disconnects me and line is noisy.

Plug a filter into the phone socket on the faceplate, plug the splitter for the sky boxes and the phone into the filter. disconnects me and line is noisy.

So to stop this problem, i have to leave the sky boxes disconnected. which is breaking there contract..

BTW, each sky box extension has filters on the other ends aswell.

So what do i do?

[Rik]

Contact Sky and ask them to change the boxes? It's not the first time I've heard of an issue with Sky boxes putting noise on the line, their modems are cheap, but not cheerful. BT aren't going to do anything, as it's clearly an equipment fault on your side of the master socket.

Other than that, the only option would be to cancel multi-room and disconnect the boxes from the line.

[Inactive]

You could possibly try another filter in the existing filter where the Sky Receivers are connected, other than that, what Rik says.

[psp83]

I'll give them an option... replace the boxes for free or let me keep the the lines disconnected.

I'm sure they will chose the 2nd option as its cheaper for them.

[psp83]

You could possibly try another filter in the existing filter where the Sky Receivers are connected, other than that, what Rik says.

i do that already In.

sky box's > rj11's > filter's > extension's > splitter > filter > bt socket

[Rik]

I'll give them an option... replace the boxes for free or let me keep the the lines disconnected.

I'm sure they will chose the 2nd option as its cheaper for them.

Don't be too disappointed if they tell you to pay for a callout or pay full subs on both boxes, Paul. Sky are pretty strong on policing multi-room.

[Inactive]

I'll give them an option... replace the boxes for free or let me keep the the lines disconnected.

I'm sure they will chose the 2nd option as its cheaper for them.

No way will they let you keep a multiroom set up disconnected, they are very strict on that one.

Probably as Rik suggests, they will suggest a call out charge, or suggest that you pay 2 subscriptions.

[psp83]

No way will they let you keep a multiroom set up disconnected, they are very strict on that one.

Probably as Rik suggests, they will suggest a call out charge, or suggest that you pay 2 subscriptions.

Then i will tell them to stick it where the sun doesn't shine and go with virgin or stick with freeview, doubt they will like that since they hate virgin.

 

[Inactive]

Then i will tell them to stick it where the sun doesn't shine and go with virgin or stick with freeview, doubt they will like that since they hate virgin.

 

Fair enough.

BTW, have you tried disconnecting one Sky Receiver at a time to see what happens?

[psp83]

Thats what i will do tomorrow.
I dont want to cause 2 many drops in one day and BT push my margin up even more

[Inactive]

OK, if it transpires that it is only one Sky Receiver, you could get another unit from eBay very cheaply.

[psp83]

its more than likely going to be the box downstairs causing the problem. The one upstairs is the newer model and the one down stairs is years old and abit clunky.

i might buy a sky+ box for upstairs and put the new model downstairs. see if that helps.

you dont have to pay an extra tenner a month for sky+ now do you?

[Inactive]

you dont have to pay an extra tenner a month for sky+ now do you?

No, as long as you are a Sky subscriber it is " free ".

[Inactive]

i might buy a sky+ box for upstairs and put the new model downstairs. see if that helps.

You do need an additional cable from the dish/LNB to access the facilities of Sky +, that is assuming that you already have a quad LNB.

[psp83]

its all money thou. everything is breaking this month. oh i hate april's.

spent loads this month on replacing things.

had to get a new hd tv.
ipod has broke
dvd player has broke
this pc is playing up
mobile is having its days aswell

i could go on with the list 

[Rik]

Don't, Paul, you'll only make yourself miserable. These devices are programmed to recognise the start of a new financial year.

[psp83]

You do need an additional cable from the dish/LNB to access the facilities of Sky +, that is assuming that you already have a quad LNB.

Yeh we have the LNB that takes 4 cables.. I've got normal sky in office upstairs so they will just replace that box or the other box wont they with a sky+ box?

[Rik]

Not with you, Paul?

[psp83]

Not with you, Paul?

Just what In said Rik about Sky+.

I already have sky digital in 2 rooms, if i bought a sky + box they will just replace the box in the room of my choice right? no extra cables or anything is needed?

[Inactive]

Yeh we have the LNB that takes 4 cables.. I've got normal sky in office upstairs so they will just replace that box or the other box wont they with a sky+ box?

Not sure, I don't subscribe to Sky, I just know how it works.

They will almost certainly make a charge for the additional cable, and possibly the upgraded Sky + Receiver.

Best option is to threaten to cancel, they will put you through to cancellation department, they may be more flexible.

[Inactive]

I already have sky digital in 2 rooms, if i bought a sky + box they will just replace the box in the room of my choice right? no extra cables or anything is needed?

An extra cable is required to use the full facilities of Sky+

[psp83]

So you have 2 cables for one box? is that for the dual tuner?

[Rik]

I already have sky digital in 2 rooms, if i bought a sky + box they will just replace the box in the room of my choice right? no extra cables or anything is needed?

If you don't have Sky+ already in the room, then there will be an extra cable run required. As In says, if you are out of contract, a threat to cancel may work, but be prepared to follow it through, they've got wise to people using this to get a deal, and sometimes they don't play ball.

The second cable is for the second tuner in a Sky+ box.

[Inactive]

So you have 2 cables for one box? is that for the dual tunner?

Correct.

[Steve]

I wonder whether one of those KY RF1 filters  http://www.ky-filters.com/filters.htm might be ideal in this situation. I thought the split faceplate solved the extension noise problem obviously not