Migration Question - Out of Hours Support

[jaydub]

I'm looking for a more cost effective connection than Zen for our 5-6GB a month usage and IDNet tick most of the boxes.

However, I have two areas of concern.  Firstly I would much prefer to pay by DD, which isn't available at the moment, but hopefully is in the pipeline in the near future.  I really don't like providing CPA on a credit or debit card, but don't see this as being a show stopper if DD is likely to be available in the next few months.

My main area of concern is out of hours support.  Having had issues with both my previous ISPs prior to Zen, I recognise that there is no substitute to being at your PC when it comes to diagnosing some issues.  I understand that support is open 9:00-5:30 and that there is emergency support only available outside these hours.

I have no issue ringing from work if I have issues, but if further diagnostic work is required and I need to be in front of the PC to do this, what are the chances of being able to make a special arrangement to this outside the normal core hours?

What are your real world experiences when it comes to resolving technical issues?

[Adam]

Just a note.. but you can also pay by standing order if providing credit/debit card details is the main issue. Hopefully DD will be available soon though.

Adam

[jaydub]

Just a note.. but you can also pay by standing order if providing credit/debit card details is the main issue. Hopefully DD will be available soon though.

Adam

I am intending to go for the 2GB package and pay the extra each month, which means the amounts will vary each month.  I'm not sure SOs are that flexible, but if somebody out there is willing to advise me differently....

[quandam]

jaydub

If you haven't done so already take a look at the thread dealing with Direct Debits/Standing Orders etc in  'IDnet Improvements'. http://www.idnetters.co.uk/forums/index.php/topic,657.0.html

May (may?) help with your decision.

[Scott]

Jay

I think IDNet will typically do their very best to accomodate you where possible. I can't and won't speak for them of course, but I will say was called unprompted by Simon following completion of my new provide a few months back to see it had gone in and all was well...

If you are at all concerned I would recommend a pre-migration chat with CS they'll be able to tell you what you need to know right from the horse's mouth.

Not that I'm calling Miriam a horse !!

Oh gawd....I'm off !

[Rik]

Actually, I hear that BT engineers tremble at the mention of her name, and consider her to be the four horsewomen of the apocalypse come to call.