Problem with authentication - Nov 5-8, 2006

BassoProfundo · Nov 08, 2006, 13:43:42

Make that one more. For the first time ever, my PPP session dropped at 06:45 and came back up at 06:51.

Looks to have been pretty widespread.

Glenn · Nov 08, 2006, 14:11:34

Mine dropped at 6.45 too

Lance · Nov 08, 2006, 14:25:48

i wonder if users from other ISPs had this???

Rik · Nov 08, 2006, 14:28:56

Another user reporting the exact same timings over in ADSLguide. I've phone it in to TS, just so they're aware of it (they might miss it in the ongoing threads).

Anyone think it might be geographical? I'm in Milton Keynes.

Rik · Nov 08, 2006, 14:29:43

Quote from: lance on Nov 08, 2006, 14:25:48
i wonder if users from other ISPs had this???

Time to take a wander through ADSLguide, methinks...

Glenn · Nov 08, 2006, 14:41:24

I'm in Sandhurst , Berkshire

Thar · Nov 08, 2006, 14:42:56

Nope...I'm oop North.

Rik · Nov 08, 2006, 14:49:21

And another I've identified is in Wales, so geography doesn't appear to be the link.

Glenn · Nov 08, 2006, 14:52:19

maybe on the same subnet 212.69.52.xxx

Rik · Nov 08, 2006, 14:57:57

I'm on 212.69.51.xxx. Another theory blown.

Simon_idnet · Nov 08, 2006, 15:03:52

We rebooted a router this morning in order to load a newer version of Cisco's IOS onto it. I'm sorry that we did not give prior notice but it was deemed essential. We decided to go ahead straight away as it was an unlikely time to inconvenience very many customers.

We need to replace this router later today (please see my post on the Improvements Forum) which will unfortunatley affect customers again. This is in order to fix the authentication problems that some customers have experienced recently.

regards
Simon

Rik · Nov 08, 2006, 15:13:40

Thanks for the heads up, Simon. I think you're right that few people were inconvenienced this morning, I only noticed from my router log!