What do you think is wrong?

[psp83]

My sync is still dropping

Connection Speed     160 kbps     448 kbps
Line Attenuation    36 db    13.5 db
Noise Margin    21 db    7 db

Just looked at the log and it says since last reboot (yesterday afternoon) i've had 15 re syncs.

The phone is not disconnecting me no more. So i don't know why it started yesterday and then stopped.

[sobranie]

No internet showing on my 2700 for over an hour. Just came back around 5 mins ago.
I did trot around to the exchange to see if there were any workers there .... nope!!
On dsl4 btw.
I don't think this prob can be aimed at BT (which makes something of a monumental change).

[Rik]

I've been in touch with Tim to check any problems on DSL4 - nothing is showing at their end, so it could be the BT radius server. Drop support an email, that way they can investigate each case.

[Sebby]

My sync is still dropping

Connection Speed     160 kbps     448 kbps
Line Attenuation    36 db    13.5 db
Noise Margin    21 db    7 db

Just looked at the log and it says since last reboot (yesterday afternoon) i've had 15 re syncs.

The phone is not disconnecting me no more. So i don't know why it started yesterday and then stopped.

You're now sync'd at the lowest rate that ADSL max can sync at, and with attenuation like yours, this suggests a serious issue.

I think you've got no choice other than to have an engineer out. You've ruled out anything on your side being the cause pretty much, and there's no way you can go on like this.

[Rik]

I concur - this has to be a BT issue.

[sobranie]

I've been in touch with Tim to check any problems on DSL4 - nothing is showing at their end, so it could be the BT radius server. Drop support an email, that way they can investigate each case.

I'll keep the times of the event, if it goes t*ts up again I'll email.
jftr my internet connx went down every saturday @ lunchtime for 30 mins + when I was using a dg834Gv2. This scenario continued for months on end so I timed the shopping to coincide with the drop. 8). This is the 1st time my 2700 has done it.
Speeds back to norm .... 8128/448.   Down 20db att 8.4.   Up 25db att 6.
Read the other mentions of dsl4 so will email accordingly.

[psp83]

I bet BT will find "nothing" wrong "again" 

If they do find something wrong, i hope they reset my default noise margin after they put it up manually 

[psp83]

Argh!!! a reboot didnt force my profile to go higher this time

The Performance Tester is now testing Broadband connection. Your configured download throughput speed for this service is 135 k

My upload is faster than my download

[Sebby]

Hang in there Paul, hopefully it shouldn't take the normal 3-5 days as it's such a large percentage drop.

[psp83]

From an external basis BT believe they have resolved the issue and at the moment tests on their side show no faults.

So, i don't know what i should do now.. get an engineer out or not!!

[Rik]

Wait and see I would think, Paul. If problems persist, then BT clearly haven't resolved the issue, but they have admitted to one.

[psp83]

Wait and see I would think, Paul. If problems persist, then BT clearly haven't resolved the issue, but they have admitted to one.

When i went to bed last night i had a sync over 5800 kbps, When i got up this morning and checked, it was down to 1200 kbps. So clearly, they haven't fixed something 

[Rik]

Let support know.

[Sebby]

Yep, let support know.

[gingerjedi]

Paul, have a look a my thread http://www.idnetters.co.uk/forums/index.php?topic=7994.0 I've just read through yours and you have the exact same problems as me, the only difference is I'm not on ADSL MAX anymore as it was just too unstable.

I've had BT out in the past and like you the problem clears up by the time they arrive so the engineer can't see it first hand, it's been happening to me for over a year now.

Since last weekend my connection has been a lot better but it still has a wobbly moment at least once a day, if you ever do get to the bottom of it please let me know so I can arm myself with your info.

[psp83]

Well i've asked idnet for any advice and all i've got back is try updating your routers firmware... So i guess they are out of ideas aswell?

If i get disconnected by time tomorrow morning i will get support to book an engineer to visit. At the moment the line aint stable enuff to regain the profile

Last time i checked i was still stuck at 135k

[Rik]

Have you asked support if they could lend you a router, Paul?

[psp83]

Paul, have a look a my thread http://www.idnetters.co.uk/forums/index.php?topic=7994.0 I've just read through yours and you have the exact same problems as me, the only difference is I'm not on ADSL MAX anymore as it was just too unstable.

I've had BT out in the past and like you the problem clears up by the time they arrive so the engineer can't see it first hand, it's been happening to me for over a year now.

Since last weekend my connection has been a lot better but it still has a wobbly moment at least once a day, if you ever do get to the bottom of it please let me know so I can arm myself with your info.

If i get anywhere with this i will let you know.

[psp83]

Have you asked support if they could lend you a router, Paul?

They did last time, line cleared up and started again within a month or 2.

[Rik]

Might be worth a shot - if it solves the problem again, it would point the finger rather (and would be cheaper than a BT charge!).

[gingerjedi]

They did last time, line cleared up and started again within a month or 2.

That's my experience, I started off with a Netgear DG834GT then a Linksys, Belkin, another Netgear and now I'm back to the original one as its the easiest to get 'Routerstats' to work with.

My connection can be fine for weeks then start playing up out of the blue??? That's why I'm pretty sure it's nothing in my home... more likely a branch rubbing on an overhead cable when the wind is in a certain direction.

When situations like this arise the consumer has no power at all, IDNET say its an infrastructure problem (which it obviously is) and BT don't give a toss as long as the voice side works, IMO BT should have more accountability for their network as the current SLA is completely out of date considering how far and fast BB technology has come, I'm sick of seeing ads for super fast BB when I can't even get a reliable basic package.

[Rik]

BT hold all the cards as things stand. They can just designate a line as unsuitable for ADSL and there's nothing anyone can do about it.

[psp83]

Well it looks like my line has stabled out again.. Will wait till tomorrow morning before i'm 100% on that..

Got routerstats running now and will leave it running over night to see when it all happens if it happens.

[Sebby]

Fingers crossed, Paul.

[psp83]

Still stuck on 135k profile thou

Have sent an email to support for tomorrow asking them to ask BT if they can nudge it as 135k is not usable.. God knows how we managed with dial up