Loss of LCP last night

Rik · May 11, 2008, 10:35:49

Quote from: Lance on May 11, 2008, 10:34:49
If only I had one...

Ah.

I assume you've done all the other basics? In which case, it's over to support.

Rik · May 11, 2008, 10:36:57

Quote from: Baz on May 11, 2008, 10:35:34
when you use the test socket and you have a faceplate fitted do you need to put a filter in too

The test socket is behind the faceplate, Baz. You don't need a filter, as the ADSL side is unfiltered. It's generally convenient to use one though, as it has the RJ11 socket on it.

Sebby · May 11, 2008, 10:37:13

Quote from: Baz on May 11, 2008, 10:35:34
when you use the test socket and you have a faceplate fitted do you need to put a filter in too

The test socket is what the faceplate - be it filtered or not - ultimately connects to, though you can remove the faceplate to test where the line enters the house, excluding extension wiring from the equation.

A filtered faceplate provides an ADSL and voice socket, and all extensions are pre-filtered for voice.

Baz · May 11, 2008, 10:37:20

Quote from: Rik on May 11, 2008, 10:34:58
We don't need to if you use a Netgear, Baz.

Sebby · May 11, 2008, 10:38:33

Don't worry Netgear users, apparently a new firmware is on its way to resolve the AR7 issues.

Rik · May 11, 2008, 10:40:54

Not to mention the v4, which doesn't use the AR7 chipset.

Sebby · May 11, 2008, 10:41:43

Ah, yes, the v4 is better out of the box because of its superior hardware, but there is hope for the pre-v4 users who have problems (which not all of them do anyway).

gwidnet · May 11, 2008, 10:43:04

Hi guys don't often post as usually no probs, but this morning, disconnects all over the shop, only lasts 1 or 2 mins max. Netgear DG834G exchange EMMOULT. I guess there's noting I can do except wait for normal service to be resumed?
Does anyone have any ideas?

Cheers

Rik · May 11, 2008, 10:44:17

What is the Netgear showing in the log, loss of sync or LCP down?

What's your downstream noise margin, sync speed and attenuation?

Welcome to the forum, btw.

gwidnet · May 11, 2008, 10:47:31

Hiya its LCP down
35 Db down 9.5 Db up
Currently connected 3712 (best its been all morning it has been 1200-1800

Thanks for helping

Glyn

Rik · May 11, 2008, 10:49:28

If it's LCP, your connection to the exchange is OK, it's probably a radius server issue. Drop support an email (support@idnet.net) or phone the out of hours number (01462 476556), they can check whether there's an issue on their own equipment.

gwidnet · May 11, 2008, 10:53:23

Ok Rik, I've been connected for over 10 mins now at a reasonable speed which is the best it's been all morning. It may have sorted itself, but if I get more probs later I'll drop them an email.
Thanks ever so.

Glyn

Rik · May 11, 2008, 10:54:39

I've put a general alert into support, as it only seem to be affecting people on DSL4 (I think you're on DSL4?).

gwidnet · May 11, 2008, 10:58:23

Indeed I am on DSL4, how on earth did you guess that?

Rik · May 11, 2008, 11:00:41

Your IP address - it's only visible to staff, but it was a fair bet which realm you would be on as a result (I am too, as are Ray and Lance).

gwidnet · May 11, 2008, 11:05:40

Off for groceries now but I'll check in later - seems like a real friendly place

Glyn

Rik · May 11, 2008, 11:05:58

We try.

Ray · May 11, 2008, 12:05:33

Quote from: Sebby on May 11, 2008, 09:58:25
Nope, not loss of PPP here, so was perhaps BT. I'm on GW5 - are you on DSL4?

Yes, Sebby, I am on DSL4.

Sebby · May 11, 2008, 13:06:44

Quote from: gwidnet on May 11, 2008, 10:43:04
Hi guys don't often post as usually no probs, but this morning, disconnects all over the shop, only lasts 1 or 2 mins max. Netgear DG834G exchange EMMOULT. I guess there's noting I can do except wait for normal service to be resumed?
Does anyone have any ideas?

Cheers

As Rik says, it looks like an issue on dsl4, so IDNet should be aware now.

Rik · May 11, 2008, 13:08:18

I've been in touch with Tim, they have no issues showing at their end, so it may be the BT radius servers. I'd suggest everyone affected drops support an email with as much information as possible, so that they can try and establish a pattern.

Noreen · May 12, 2008, 11:38:01

Just looked and found this although it's probably not related to the initial post.

QuoteSat, 2008-05-10 22:56:27 - LCP down.
Sat, 2008-05-10 22:56:35 - Initialize LCP.
Sat, 2008-05-10 22:56:35 - LCP is allowed to come up.
Sat, 2008-05-10 22:56:48 - CHAP authentication success

I'm on gw5.

Rik · May 12, 2008, 11:40:26

It might be worth letting support know, Noreen, though it looks more like a blip, just 21 seconds.

Dopamine · May 12, 2008, 17:11:12

Just checked my log and I had numerous LCP losses last night between 3:09am and 4:13am.

Haven't been online today until an hour ago, but speed is slow and sites are taking a couple of seconds to start opening, and sometimes 2 or 3 clicks on links, whereas it would usually be instant.

Mon, 2008-05-12 03:09:05 - LCP down.
Mon, 2008-05-12 03:09:12 - Initialize LCP.
Mon, 2008-05-12 03:09:12 - LCP is allowed to come up.
Mon, 2008-05-12 03:10:12 - Initialize LCP.
Mon, 2008-05-12 03:10:12 - LCP is allowed to come up.
Mon, 2008-05-12 03:10:19 - CHAP authentication success
Mon, 2008-05-12 03:24:41 - LCP down.
Mon, 2008-05-12 03:24:43 - Initialize LCP.
Mon, 2008-05-12 03:24:43 - LCP is allowed to come up.
Mon, 2008-05-12 03:25:10 - CHAP authentication success
Mon, 2008-05-12 03:28:35 - LCP down.
Mon, 2008-05-12 03:28:43 - Initialize LCP.
Mon, 2008-05-12 03:28:43 - LCP is allowed to come up.
Mon, 2008-05-12 03:28:50 - CHAP authentication success
Mon, 2008-05-12 03:46:32 - LCP down.
Mon, 2008-05-12 03:46:35 - Initialize LCP.
Mon, 2008-05-12 03:46:35 - LCP is allowed to come up.
Mon, 2008-05-12 03:47:10 - CHAP authentication success
Mon, 2008-05-12 04:00:57 - LCP down.
Mon, 2008-05-12 04:01:05 - Initialize LCP.
Mon, 2008-05-12 04:01:05 - LCP is allowed to come up.
Mon, 2008-05-12 04:01:54 - CHAP authentication success
Mon, 2008-05-12 04:12:40 - LCP down.
Mon, 2008-05-12 04:12:48 - Initialize LCP.
Mon, 2008-05-12 04:12:48 - LCP is allowed to come up.
Mon, 2008-05-12 04:12:54 - CHAP authentication success

Rik · May 12, 2008, 17:16:58

That matches the sorts of patterns we've been seeing lately. Do you know when you're exchange is set to go 21CN?

Let support have your log and a note of the problems, they can check the line for you.

Baz · May 13, 2008, 19:57:47

Quote from: Baz on May 11, 2008, 10:15:18
tell me about it...

Ive been struggling with a bad line fault all week, now Ive been told that BT dont operate on domestic adsl lines outside of normal hours, so it will be monday now. Last week it was tues cos of the bank hol.

feels like Im on dial up

well, Monday arrived my line fix didnt. BT said they want to pay me a visit and my ISP gave me a choice of days and times. 'I'll have tues(yesterday) in the 13.00 - 18.00 slot please'.. 'Sorry its gone'.

so get wed in the same slot...........low and behold the line shoots back up to a decent speed tonight AAAARRRGGGGGHHHHHHHHHHH

but saying that, it did the same last week then went back down again. Might still see what mr BT has to say, as long as they dont bill me if they dont find anything. (visions of someone flicking the switch today hoping I wouldnt notice and still come tomorrow for some quick dosh

)

sorry for the thread hijack