Calling support

[Glenn]

When did IDNet change to a selectable telephone menu system when calling them? Now you get "press one for sales, press two for support" etc

[Rik]

I don't know, Glenn, I've never come across it.

[Lance]

When I was ringing yesterday, I didn't get it. I've just tried ringing now, and didn't get it either. 

It makes sense I suppose if they did have it, as it should mean that you get put through to the right person.

[Rik]

What number do you call, Lance. I don't use the 0800, I wonder if it's just on that?

[Lance]

I use the geographic number, as I tend to call from my mobile

[Rik]

Same here. Just checked, it is on the 0800...

[Lance]

That's that cleared up then!

[Sebby]

You learn something new every day!

[Dont mention Talk Talk !!]

any time i have contacted support its been on 08000267237 and you get straight to a human voice , are you now saying its a press one for this, press two for the other operation now ? I hope NOT

James

[madasahatter]

any time i have contacted support its been on 08000267237 and you get straight to a human voice , are you now saying its a press one for this, press two for the other operation now ? I hope NOT

James

me too - I hate those things. They invariably lead to another menu and then another, where a lot of the choices have nothing whatsoever to do with what you are calling about. Or they are when done in a BT, British gas et all stylee anyway 

[Rik]

are you now saying its a press one for this, press two for the other operation now ?

It seems to be, James.

[psp83]

any time i have contacted support its been on 08000267237 and you get straight to a human voice , are you now saying its a press one for this, press two for the other operation now ? I hope NOT

James

Yeh but dont worry.. Press 2 for support, within 30secs you get answered by the usual people 

[Lona]

I would press any amount of numbers as long as it's an 0800 number. 

[Simon]

It's only passing you to the right person.  Although these can be annoying with some companies, one extra key press doesn't seem too onerous in this instance. 

[Lance]

Yeh but dont worry.. Press 2 for support, within 30secs you get answered by the usual people 

Within 30 seconds! Over the last couple of days when I have rung it has been answered within 4 rings (usually in two!)!

[Rik]

I've heard that Miriam is house hunting in Bangalore atm, ready to head up the new IDNet support centre. 

[Lance]

That would be why when I rang her direct line yesterday it went to voicemail! 

[Rik]

They haven't got the satellite working yet. I did tell them not to use a Sky dish.

[Lance]

[Sebby]

I've heard that Miriam is house hunting in Bangalore atm, ready to head up the new IDNet support centre. 

[MoHux]

I've heard that Miriam is house hunting in Bangalore atm, ready to head up the new IDNet support centre. 

Rik, don't even joke about it .................. please!! 

[Malc]

Why don't they start the new call centre in Manila, my application is in the post 

[Rik]

Get off - I've already earmarked a nice little village near Inverness.

[Malc]

  Inverness isn't in Asia... 

[Rik]

Ah, you are obviously a student of geography, Malc.

[Tacitus]

Why don't they start the new call centre in Manila, my application is in the post 

I've just been round to a neighbour to sort out her TalkTalk connection.  When I rang TT support I got a bloke in South Africa.  Very helpful and knowledgeable he was too. 
 

[Rik]

There's a big drive on to attract firms to SA, I've read.

[David]

I called them today and normal rules applied answered within 5 rings no automated voice ?

[Rik]

What number did you use, David?

[David]

 I called 01462 476555

[Lance]

The menu is only on the freefone 0800 number...

[Tacitus]

There's a big drive on to attract firms to SA, I've read.

TBH given a choice between SA and Bangalore I'd go for SA every time as they are at least comprehensible.   Maybe like Bangalore it's luck of the draw and I encountered a good one, but given the mauling TT regularly get over on TBB, I was pleasantly surprised.

[Rik]

SA is also on the same time zone, which may be useful in attracting the right people to the work.

[Dont mention Talk Talk !!]

It's only passing you to the right person.  Although these can be annoying with some companies, one extra key press doesn't seem too onerous in this instance. 

yeah simon, but is it the start of things to come ?

thats what worries me. the reason im with idnet is because they DONT do it the way that garbage like talk talk, virgin, tiscali etc etc do it.

James

[Dont mention Talk Talk !!]

I called 01462 476555

oh i see...............01462 476555 for me it is from now on.


"You have reached IDNet .....all our operators are currently on a call......( Rendition of "long haired lover from Liverpool" )..............we thank you for your patience ...........( back to "long haired lover from liverpool")...............we are experiencing a high volume of calls..........( "long haired lover from liverpool" )....."


If IDNet ever went anywhere close to the talk-talk-esqu level of service as shown above , then id be on my merry way sharpish, i dont know whats worse, long haired lover from liverpool or that @rse of a song by thunderclap newman that talk talk use, what do you think ?

James

[Rik]

I hate all queue muzak.

[Simon]

yeah simon, but is it the start of things to come ?

I doubt it. 

[Rik]

So do I - IDNet know what would happen if they reduced the service.

[Dont mention Talk Talk !!]

So do I - IDNet know what would happen if they reduced the service.

IDNet customers arent just "customers", they are informed customers, and IDNet know the outcome if they started to dilute the service.

James

[Rik]

This isn't just broadband - it's IDNet broadband. 

[Nova]

This isn't just broadband - it's IDNet broadband. 

We need a new form of karma, specifically for terrible jokes

Nova

[Sebby]

You mean like a negative karma?

[Malc]

Or a  counter