Calling support

Glenn · May 13, 2008, 15:47:24

When did IDNet change to a selectable telephone menu system when calling them? Now you get "press one for sales, press two for support" etc

Rik · May 13, 2008, 15:52:08

I don't know, Glenn, I've never come across it.

Lance · May 13, 2008, 16:23:13

When I was ringing yesterday, I didn't get it. I've just tried ringing now, and didn't get it either.

It makes sense I suppose if they did have it, as it should mean that you get put through to the right person.

Rik · May 13, 2008, 16:31:28

What number do you call, Lance. I don't use the 0800, I wonder if it's just on that?

Lance · May 13, 2008, 16:33:43

I use the geographic number, as I tend to call from my mobile

Rik · May 13, 2008, 16:35:25

Same here. Just checked, it is on the 0800...

Lance · May 13, 2008, 16:38:48

That's that cleared up then!

Sebby · May 13, 2008, 16:47:02

You learn something new every day!

Dont mention Talk Talk !! · May 13, 2008, 17:30:32

any time i have contacted support its been on 08000267237 and you get straight to a human voice , are you now saying its a press one for this, press two for the other operation now ? I hope NOT

James

madasahatter · May 13, 2008, 17:36:40

Quote from: Dont mention Talk Talk !! on May 13, 2008, 17:30:32
any time i have contacted support its been on 08000267237 and you get straight to a human voice , are you now saying its a press one for this, press two for the other operation now ? I hope NOT

James

me too - I hate those things. They invariably lead to another menu and then another, where a lot of the choices have nothing whatsoever to do with what you are calling about. Or they are when done in a BT, British gas et all stylee anyway

Rik · May 13, 2008, 17:37:34

Quote from: Dont mention Talk Talk !! on May 13, 2008, 17:30:32
are you now saying its a press one for this, press two for the other operation now ?

It seems to be, James.

psp83 · May 13, 2008, 18:43:24

Quote from: Dont mention Talk Talk !! on May 13, 2008, 17:30:32
any time i have contacted support its been on 08000267237 and you get straight to a human voice , are you now saying its a press one for this, press two for the other operation now ? I hope NOT

James

Yeh but dont worry.. Press 2 for support, within 30secs you get answered by the usual people

Lona · May 13, 2008, 18:53:17

I would press any amount of numbers as long as it's an 0800 number.

Simon · May 13, 2008, 18:55:24

It's only passing you to the right person. Although these can be annoying with some companies, one extra key press doesn't seem too onerous in this instance.

Lance · May 13, 2008, 19:28:34

Quote from: psp83 on May 13, 2008, 18:43:24
Yeh but dont worry.. Press 2 for support, within 30secs you get answered by the usual people

Within 30 seconds! Over the last couple of days when I have rung it has been answered within 4 rings (usually in two!)!

Rik · May 13, 2008, 19:31:05

I've heard that Miriam is house hunting in Bangalore atm, ready to head up the new IDNet support centre.

Lance · May 13, 2008, 19:32:13

That would be why when I rang her direct line yesterday it went to voicemail!

Rik · May 13, 2008, 19:36:00

They haven't got the satellite working yet. I did tell them not to use a Sky dish.

Lance · May 13, 2008, 19:36:46

Sebby · May 13, 2008, 19:38:27

Quote from: Rik on May 13, 2008, 19:31:05
I've heard that Miriam is house hunting in Bangalore atm, ready to head up the new IDNet support centre.

MoHux · May 15, 2008, 15:12:59

Quote from: Rik on May 13, 2008, 19:31:05
I've heard that Miriam is house hunting in Bangalore atm, ready to head up the new IDNet support centre.

Rik, don't even joke about it .................. please!!

Malc · May 15, 2008, 15:17:57

Why don't they start the new call centre in Manila, my application is in the post

Rik · May 15, 2008, 15:37:16

Get off - I've already earmarked a nice little village near Inverness.

Malc · May 15, 2008, 15:39:54

Inverness isn't in Asia...

Rik · May 15, 2008, 15:40:54

Ah, you are obviously a student of geography, Malc.