Calling support

[Tacitus]

Why don't they start the new call centre in Manila, my application is in the post 

I've just been round to a neighbour to sort out her TalkTalk connection.  When I rang TT support I got a bloke in South Africa.  Very helpful and knowledgeable he was too. 
 

[Rik]

There's a big drive on to attract firms to SA, I've read.

[David]

I called them today and normal rules applied answered within 5 rings no automated voice ?

[Rik]

What number did you use, David?

[David]

 I called 01462 476555

[Lance]

The menu is only on the freefone 0800 number...

[Tacitus]

There's a big drive on to attract firms to SA, I've read.

TBH given a choice between SA and Bangalore I'd go for SA every time as they are at least comprehensible.   Maybe like Bangalore it's luck of the draw and I encountered a good one, but given the mauling TT regularly get over on TBB, I was pleasantly surprised.

[Rik]

SA is also on the same time zone, which may be useful in attracting the right people to the work.

[Dont mention Talk Talk !!]

It's only passing you to the right person.  Although these can be annoying with some companies, one extra key press doesn't seem too onerous in this instance. 

yeah simon, but is it the start of things to come ?

thats what worries me. the reason im with idnet is because they DONT do it the way that garbage like talk talk, virgin, tiscali etc etc do it.

James

[Dont mention Talk Talk !!]

I called 01462 476555

oh i see...............01462 476555 for me it is from now on.


"You have reached IDNet .....all our operators are currently on a call......( Rendition of "long haired lover from Liverpool" )..............we thank you for your patience ...........( back to "long haired lover from liverpool")...............we are experiencing a high volume of calls..........( "long haired lover from liverpool" )....."


If IDNet ever went anywhere close to the talk-talk-esqu level of service as shown above , then id be on my merry way sharpish, i dont know whats worse, long haired lover from liverpool or that @rse of a song by thunderclap newman that talk talk use, what do you think ?

James

[Rik]

I hate all queue muzak.

[Simon]

yeah simon, but is it the start of things to come ?

I doubt it. 

[Rik]

So do I - IDNet know what would happen if they reduced the service.

[Dont mention Talk Talk !!]

So do I - IDNet know what would happen if they reduced the service.

IDNet customers arent just "customers", they are informed customers, and IDNet know the outcome if they started to dilute the service.

James

[Rik]

This isn't just broadband - it's IDNet broadband. 

[Nova]

This isn't just broadband - it's IDNet broadband. 

We need a new form of karma, specifically for terrible jokes

Nova

[Sebby]

You mean like a negative karma?

[Malc]

Or a  counter