Could we have an update from IDNet please? Nov 9, 2006

BassoProfundo · Nov 09, 2006, 14:53:46

After the authentication problems several people have been experiencing over the last week or two, it seemed like resolution was at hand with the planned maintenance that was due to take place last night.

And it seemed to progress when lots of people lost their connection for about 10 minutes at 6:15pm last night.

Then the next thing we hear is a pretty cryptic message saying that the maintenance work has been postponed.

So, what's the status now please?
Is the authentication problem still with us?
Is it fixed?
Did it just go away?
Was the maintenance started then abandoned?
Why was it postponed?

I ask all this because I'm now pretty nervous about dropping my connection in case I can't get through authentication again.

An update from IDNet would serve to put me, and everyone else in the picture, so can we have one please?

Edit: Date inserted in subject for clarity.

houseparty · Nov 09, 2006, 15:31:47

hi
yes i have too agree with this post, i lost my connection last night too, then it came back, but i think we customers should really be told what is going on.

I dont understand why no one in the know has said, idnet are normally very good at keep customers posted.

please someone @ idnet let us know the answers too the above questions.

Nerval · Nov 09, 2006, 15:57:36

Yes, good idea.

My connection suddenly dropped at 3.57, without losing sync, then took a while before reauthenticating.
Looks as though some work is going on somewhere.

Simon_idnet · Nov 09, 2006, 16:03:39

Hi All

We are still working on the problem. We were unable to complete the full job yesterday as we need more components that we are now waiting on.

We will update you when we have any firm information. Sorry for any inconvenience caused.
Simon

quandam · Nov 09, 2006, 18:30:55

Quote from: simon on Nov 09, 2006, 16:03:39
Hi All

We are still working on the problem. We were unable to complete the full job yesterday as we need more components that we are now waiting on.

We will update you when we have any firm information. Sorry for any inconvenience caused.
Simon

Simon, Miriam and Tim (and others working hard at IDnet)

Be prepared!!! The honeymoon period could well be over. Your first 'hiccup' has shown the true colours of some of your customers on this forum at least!. The bananas and fun comments can soon disappear and turn into very critical comments.

The apprehension experienced by posters is understandable and should definitely be taken on board but I am sure that you also realise that the public in general are very fickle and the moment an interim problem arises you and your staff will 'get it in the ear' and bananas and fun comments etc will quickly disappear.

I am sure that you are doing EVERYTHING in your power to solve these 'day to day' problems that will undoubtedly arise in the business that you are in, but the fickle public will change their allegiances literally overnight and give you some stick.

My advice, for what it is worth, totally ignore bananas (I am sure you are!) and the schoolboy clique comments, for many of those contributors will put the knife in sooner than later. Also, their comments on this subject should be a 'friendly' warning across your bows...... don't let IDnet run before it can walk.

BE CAREFUL!!

maxping · Nov 09, 2006, 18:50:55

Quote... don't let IDnet run before it can walk.

They have been running for 10 years

As i have said many times a forum official or unofficial is bound to be used by customers to let off some steam when things are not going well.

Look at the now famous "Ping" thread , we were all at it but its now gone and forgotten by most.

People will always moan in the forums when things go t**s up.

To anyone who is slagging customer support off over the lack of info remember the scheduled maintenance was for 6 - 8 p.m outside CS office hours, Simon had the decency to post here and in the AG forums , how many ISP's CS would have bothered ?

houseparty · Nov 09, 2006, 18:59:19

hi
im not sure who these commons where aimed at, the people here on the forum or idnet.
I wasn't having a go at anyone, all i was saying is idnet are normally very good at letting people know if there is a problem, Simon posted saying that idnet where doing maintenance, however it was strange that it was later called off.
i was with the original starter of the thread, as no one knew if the problems was fully fixed, half fixed or whether anything was fixed.

I know see Simon has made an update, which is great, i wasn't complaining at anyone in cs.

I hope it didn't come over that way, in my thread.

quandam · Nov 09, 2006, 19:12:12

Quote from: maxping on Nov 09, 2006, 18:50:55
They have been running for 10 years

But, but, but, things have changed dramatically in the last month or so and disgruntled customers from Pipex/Plusnet and now Nildram etc are scurrying (and that is the right word) to find somewhere else to make their 'nest' and that is fine for IDnet BUT, BUT that brings its own enhanced problems as you must be aware for if you are not aware then you should not be a moderator.

This could turn into a serious problem for IDnet if they do not consider the huge implications of an influx of disenchanted users from other ISP's and you as a moderator should be taking this information on board for the benefit of all of us on IDnetters and offer some difininitive comments to foresee the possible future implications and not be simply looking at this forum as bananas and schoolboy jokes and inuendos. THIS COULD BE SERIOUS FOR ALL OF US!

maxping · Nov 09, 2006, 19:25:13

Quote from: quandam on Nov 09, 2006, 19:12:12
But, but, but, things have changed dramatically in the last month or so and disgruntled customers from Pipex/Plusnet and now Nildram etc are scurrying (and that is the right word) to find somewhere else to make their 'nest' and that is fine for IDnet BUT, BUT that brings its own enhanced problems as you must be aware for if you are not aware then you should not be a moderator.

Why do you see new customers joining IDNet from other ISP's as a problem?
Why should i be aware of the "enhanced problems".
The job of Moderator is to keep the forums running smoothly i leave Simon to post the announcements he is a little more qualified

QuoteThis could turn into a serious problem for IDnet if they do not consider the huge implications of an influx of disenchanted users from other ISP's and you as a moderator should be taking this information on board for the benefit of all of us on IDnetters and offer some difininitive comments to foresee the possible future implications.

You seem to have a totally different view of what a Global Moderators job description is.

The influx of new IDNet users is of no concern to me.

You really do need to chill out a bit mate , all these doom and gloom posts cant be good for you

stevie0573 · Nov 09, 2006, 19:50:41

Im sure the problems are generally down to a glitch, im sure idnet have thought about the influx of new customers and the implications it means on the service they provide.

As for school boy jokes, god bless them because life is too full of seriousness and people trying to stab you in the back if only life was still as simple and HONEST as it was when we were kids.

Forums are there for people to discuss all kinds of things wether it be technical, serious of down right daft the only problem i have found is that the true meaning behind someones thought can be misread.

Nerval · Nov 09, 2006, 20:18:13

Quote from: maxping on Nov 09, 2006, 19:25:13
You really do need to chill out a bit mate , all these doom and gloom posts cant be good for you

MoHux · Nov 09, 2006, 21:19:06

As IDNetters has an 'ANNOUNCEMENT' forum wouldn't it make sense for any updates etc to be made there?? Or even copied there by our Mods?
It is after all, the top forum listed on accessing the index. I feel that these odd postings of Simons while being welcome, may be being missed by many, certainly a lot have to have it drawn to their attention.
Just a thought .....

------------------------------------------------------------------------
As for 'quandam', there's a lot of sense in his last two posts. Unfortunately my friend, you labour the point always, and stir up the very people you are warning against!

Not necessary.

maxping · Nov 09, 2006, 21:37:47

Quote from: MoHux on Nov 09, 2006, 21:19:06
As IDNetters has an 'ANNOUNCEMENT' forum wouldn't it make sense for any updates etc to be made there??

I would imagine they would be but for the recent issues read below.

QuoteOr even copied there by our Mods?

Where from?

QuoteIt is after all, the top forum listed on accessing the index. I feel that these odd postings of Simons while being welcome, may be being missed by many, certainly a lot have to have it drawn to their attention.

The update was scheduled for 6 - 8 p.m after CS office hours, we were informed of the maintenance but it was cancelled.
Simon is not obliged to post in the threads outside or during office hours , he does post in his free time and i for one thank him for his help.
IDNet have do not have 24/7 customer support we all knew that when we sign up , so why start moaning that CS is not giving us any information outside of office hours?

VaderDSL · Nov 09, 2006, 21:50:13

I was one of those new customers who immediately started screaming, crying and throwing my toys out of the pram when the ping situation happened, i have since come to realise the follies of my ways, I think I was still in HATE NILDRAM mode, so I apologise for that.

maxping · Nov 09, 2006, 21:57:20

Quote from: VaderDSL on Nov 09, 2006, 21:50:13
I was one of those new customers who immediately started screaming, crying and throwing my toys out of the pram when the ping situation happened, i have since come to realise the follies of my ways, I think I was still in HATE NILDRAM mode, so I apologise for that.

Yep i was also toy-less for a day or two

MoHux · Nov 09, 2006, 22:07:40

Quote from: maxping on Nov 09, 2006, 21:37:47

I would imagine they would be but for the recent issues read below.

Where from?

The update was scheduled for 6 - 8 p.m after CS office hours, we were informed of the maintenance but it was cancelled.
Simon is not obliged to post in the threads outside or during office hours , he does post in his free time and i for one thank him for his help.
IDNet have do not have 24/7 customer support we all knew that when we sign up , so why start moaning that CS is not giving us any information outside of office hours?

What the h*** ....... it was ONLY a suggestion!!

QuoteOr even copied there by our Mods?

Where from?

OH! Dear! ....... from wherever Simon et al has posted!!!

Stop seeing bogey-men around every corner Max!

maxping · Nov 10, 2006, 01:02:00

QuoteStop seeing bogey-men around every corner Max!

I think you misunderstood but i cant be arsed to go through it all again , life's too short

MoHux · Nov 10, 2006, 01:09:09

Quote from: maxping on Nov 10, 2006, 01:02:00
I think you misunderstood but i cant be arsed to go through it all again , life's too short

Good!

PhilFlyer · Nov 10, 2006, 09:34:26

Can't help but agree with MoHux that the "ANNOUNCEMENTS - IDNet service related and board announcements" forum is a good place to post IDNet service related and board announcements.

I learnt about Simon's update from ADSLGuide, came over here, couldn't find it, and ended up having to search for Simons posts to find the announcement.

No criticism intended of IDNET, just agreeing with MoHux's suggestion that it would make life easier especially when you are experiencing several hours a day of no broadband and want to keep up with the latest developments.

stevelondon · Nov 10, 2006, 10:21:12

Well having come from Freeserve/Wanadoo/Orange a while back a few disconnects for me is nothing they used to take months to fix a problem forget an email or call back it just never happened they couldn't care less full stop. My brother at the moment is with Pipex (gawd) and for the last 2 months or so has been trying to get a MAC from them to migrate due to there continuous dire CS and TS they don't answer the phone if they do your on hold for up to 2 hours then it goes dead when he has spoke to an agent hes had the phone put down on him twice and they havn't answered any of his 18 emails, going by other forums this seems to be the norm for a lot of ISP's, going from my own and my brothers recent experience i think IDNet are a breath of fresh air sure it can be a nuisance when you can't connect but its rare with this company and its being fixed soon. I honestly doubt theres a better service from anywhere else at the moment.
Just my thoughts.

Oh and btw i like bananas.

harmless and fun.

stevie0573 · Nov 10, 2006, 10:23:31

I think its great for simon to post on unofficial forums it show they care and want to keep us updated i think back to some of the isp's that people have come from and how they dont bother to try and update the customers.

Dont think anyone would mind if future information from simon reffering to idnets news/maitenance was posted in Announcements section as im sure it would be more fitting and easier for him.

Im sure many of us understand that sometimes it takes awhile for information updates simply because he has to make time (which isnt easy when your busy) and other information we may ask for just isnt avalible to be updated i.e waiting for a delivery of new equipment, i know just how they feel ive lost count how many times that has happened and there nothing more frustrating when your helplessly waiting and more so when you have customers.

Nerval · Nov 10, 2006, 10:32:20

Just like to add my support to Simon and the team in this.
They may not be perfect, but they are trying to do the right thing, which is what counts.
And you can get hold of them if you need to. People should try a month at Plusnet and see how many times they get CS to answer the phone.

I wonder if the moaners are as perfect in their own lives as they want IDNet to be.

PhilFlyer · Nov 10, 2006, 11:30:22

Having had an absolute nightmare with TalkTalk whose response to a non working connection was to take 7 weeks to eventually cancel the service, I totally agree that it great to have an ISP like IDNET who you can actually talk to and are responsive to problems.

Now please can I post my first banana ?

MoHux · Nov 10, 2006, 11:50:49

Quote from: Nerval on Nov 10, 2006, 10:32:20
Just like to add my support to Simon and the team in this.
They may not be perfect, but they are trying to do the right thing, which is what counts.
And you can get hold of them if you need to. People should try a month at Plusnet and see how many times they get CS to answer the phone.

I wonder if the moaners are as perfect in their own lives as they want IDNet to be.

Can you PLEASE tell me who the hell CRITICISED anybody??
You fellas jumping to praise is wearing a little thin! In my book you are destroying your own credibility.

Scott · Nov 10, 2006, 12:32:27

OK...PhilFlyer's last comment was probably a throw-away one, not meant as a jibe. If you're not getting the service you expect you've got every right to complain, moan, object and beeyatch to whomever will listen...and that includes in here, on AG or on the phone to CS at IDNet...I hold that as everyone's right as a paying customer.

However in order to ensure balance you will inevitably get the flip-side of your woes, folks who've been connected for months, sucking down huge gulps of the Interweb every hour, which will seem like "Ner ner - everythings great here - poor you

"

It's not taking the piss...just the opposite of the bad place you're at. Let's all take a deep-breath folks ok - it's nearly the weekend !?

Simon_idnet · Nov 10, 2006, 12:36:19

I'm afraid I don't have posting rights (to create a new topic) in the Announcements forum so I figured that Improvements was the next best fit.

Simon

BassoProfundo · Nov 10, 2006, 12:52:51

Oops. Seems like a bit of an oversight to me

However, personally, I would think that the most appropriate place for Simon to place his service status announcements is on the Network Status page of the main IDNet site rather than anywhere on here. Certainly, it's the first place I would look.

It does contain a message about Wednesday's abortive attempt at fixing the problem, but isn't up to date with regard to tonight's retry.

... and I agree with MoHux ... who's moaning? Asking questions is not the same as moaning.

Lance · Nov 10, 2006, 13:10:54

Quote from: simon on Nov 10, 2006, 12:36:19
I'm afraid I don't have posting rights (to create a new topic) in the Announcements forum so I figured that Improvements was the next best fit.

Simon

Maybe a mod should give Simon the rights!?

Quote from: BassoProfundo on Nov 10, 2006, 12:52:51
However, personally, I would think that the most appropriate place for Simon to place his service status announcements is on the Network Status page of the main IDNet site rather than anywhere on here. Certainly, it's the first place I would look.

I would agree that prehaps the first place most users would look is on the status page, but as a user of the forum i am pleased that these annoucements are also posted here.

Nerval · Nov 10, 2006, 13:12:44

Given that the subtitle of the Announcements forum is:
IDNet service related and board announcements will be posted here., that would seem to be the right place. I must admit though that it's a bit of a problem if Simon can't post there.
Presumably Scott can sort this out if asked.

BassoProfundo · Nov 10, 2006, 13:23:15

Hmmm. Well, I would suggest that the one place where service status announcements really should appear is on IDNet's official site. If they appear here too, then so much the better.

However, I for one would prefer that Simon is left free to do his job rather than having to spend time posting the same information multiple times.

So maybe it should be the job of the Forum Admin to copy official service status announcements into the Announcements forum?

Just a thought

Nerval · Nov 10, 2006, 13:30:18

Yes Basso
My comment was from a selfish point of view in that I never go to the front page.

But if somebody from IDNet told one of the mods about these things, it shouldn't be too arduous for them to post it.

I have noticed that Simon looks at the forums almost as often as I do, so he wouldn't be going too far out of his way to post it himself though.

The main thing is that the information should be official and that it should be made public as soon as possible.........(that's two things - I can feel myself going into the Spanish Inquisition sketch)

BassoProfundo · Nov 10, 2006, 13:42:40

I guess the very best thing would be to publish service status announcements via an RSS feed

That'd be cool.

Nerval · Nov 10, 2006, 13:47:02

Exit to Google to look up "RSS Feed"

stevelondon · Nov 10, 2006, 15:04:16

I just can't help larfing so anyway wonder whats for dinner tonight.

quandam · Nov 10, 2006, 17:45:13

Quote from: maxping on Nov 10, 2006, 01:02:00
I think you misunderstood but i cant be arsed to go through it all again , life's too short

A very constructive, considerate and valued comment from one of our Global (repeat Global!) moderators.

quandam · Nov 10, 2006, 17:56:34

Quote from: MoHux on Nov 09, 2006, 21:19:06
------------------------------------------------------------------------
As for 'quandam', there's a lot of sense in his last two posts. Unfortunately my friend, you labour the point always, and stir up the very people you are warning against! Not necessary.

MoHux

Thanks for your praise and also thanks for your criticism. I can assure you that stirring up the people I am warning against is not my intention.

However, thanks for your support (to a point!) and I will definitely take your other comments on board.

stevelondon · Nov 10, 2006, 18:10:43

For crying out loud give it a rest

Adam · Nov 10, 2006, 18:29:48

Quote from: Nerval on Nov 10, 2006, 13:12:44
Presumably Scott can sort this out if asked.

As can I.

(PS. This has been sorted.)

stevie0573 · Nov 10, 2006, 18:40:07

nice one adam

maxping · Nov 10, 2006, 18:43:44

Quote from: quandam on Nov 10, 2006, 17:45:13
A very constructive, considerate and valued comment from one of our Global (repeat Global!) moderators.

It was a joke and was taken as one , now get back under your bridge

maxping · Nov 10, 2006, 18:44:20

Quote from: stevelondon on Nov 10, 2006, 18:10:43
For crying out loud give it a rest

Well put Steve

cavillas · Nov 10, 2006, 19:40:37

Poor Simon. He's leaving for London at 5 in the morning. Hope he has a packed lunch with him.

Nerval · Nov 10, 2006, 20:03:29

Quote from: Adam on Nov 10, 2006, 18:29:48
As can I.

Well done M8, if I could go back and edit this late in the day, I'd change my wording to "Scott and Adam"
Have this in consolation.

MoHux · Nov 10, 2006, 20:24:04

Thank you Adam! ........ and Simon. I am sure we will ALL find it useful.

BassoProfundo · Nov 10, 2006, 20:28:56

Well done Simon !!! Want any help?

VaderDSL · Nov 11, 2006, 09:03:43

Well I was up at 7am and was on the internet, I think it all went ok as downtime was literally about 1 minute

[insert all hail animated gif here] IDNet

jupiter · Nov 11, 2006, 09:29:08

Would be good to know if fixed as I want to swap out equipment for testing but don't want to find I can't reconnect.
Anyone whose router is not on 24/7 have problems connecting this morning?

VaderDSL · Nov 11, 2006, 09:30:27

Quote from: jupiter on Nov 11, 2006, 09:29:08
Would be good to know if fixed as I want to swap out equipment for testing but don't want to find I can't reconnect.
Anyone whose router is not on 24/7 have problems connecting this morning?

well my router disconnected then reconnected fine, dunno if that helps in anyway

Danni · Nov 11, 2006, 09:31:39

I woke up to a crashed router

Could connect fine though once I'd restarted it

siege2 · Nov 11, 2006, 10:04:48

Connection down did a reboot all back up

jupiter · Nov 11, 2006, 10:18:55

Thanks for those. Took the plunge and back on again instantly. Cheers

Simon_idnet · Nov 11, 2006, 11:44:50

Unfortunately we are not quite done yet, still battling with it. Will advise when all complete.
Simon

houseparty · Nov 11, 2006, 14:44:57

hi
anyone just lose there connection again at 14.36 approx, i was trying too bid on an item on ebay with a few seconds left i went too enter my bid and i had no internet connection, im was back on line again about 5 mins later.

Danni · Nov 11, 2006, 14:47:04

I lost it at 14.34, had several authentication failures (which means I had to manually reconnect) then got it back at 14.46.

Simon_idnet · Nov 11, 2006, 15:03:52

The work is now all complete, no more disconnects will be necessary. Sorry or any inconvenience.
Regards
Simon

mrapoc · Nov 11, 2006, 15:05:27

I really think all idnet announcements should be in the announcements section and on the idnet main site, thank god i missed all the ranting back there

jackmalanak · Nov 11, 2006, 16:21:53

Mmm!! lost my connection too around 2.30 first time since I joined a couple of months ago. Had to go out for a couple of hours but back now and connection is up and running.
As for you houseparty what a time to lose your connection, I bet you never even swore once

jackmalanak

Xbandito · Nov 11, 2006, 16:39:44

Well.....this work that has been done by IDnet...brought a little problem to the surface with my comp, damm network slot has gone pop and taken my bt voyager 205 with it. Dont ask me how or why...I aint got a clue, both are dead.....and its now cost me £60 for a new D-Link 924 wireless setup running through a REALTEK ancient network card and I still get 4mbs download speed on a Sat..........NICE.....

houseparty · Nov 11, 2006, 18:50:32

As for you houseparty what a time to lose your connection, I bet you never even swore once

you could say that m8, i was not very happy at all, even more so when i would of gone up to 40 pounds and it sold for 27. pounds, but thats life.

Philip · Nov 11, 2006, 19:57:38

thanks for getting it sorted, my daughter is a happy little bunny now, she's now back on her new laptop and not giving me grief about the internet not working

Danni · Nov 11, 2006, 20:04:13

I just had a disconnection (normal) and an authentication failure (not normal). Anyone else have that, or is it just my normal problems now?

BassoProfundo · Nov 11, 2006, 20:40:04

Nope. All fine here. No disconnections since the final maintenance one mid-afternoon.

Nerval · Nov 11, 2006, 21:08:10

I've reauthenticated twice (on purpose) this evening with no problem.

Danni · Nov 11, 2006, 21:10:30

Okie dokie. I guess it was just one of our normal evening disconnections

Nerval · Nov 11, 2006, 21:15:34

Lets hope so.
Looks for wood to touch

Interestingly enough, I've just had a look at the Plusnet forum and there are disconnection problems reported there tonight, which is normal, but also authentication problems, which isn't.

I don't know enough about authentication to say whether it could be a widespread thing due to BT, or not.