Unable to connect to Gateway 212.69.63.55

Wingco1 · May 17, 2008, 16:18:47

Couldn't access internet for approx 15 mins starting around 15.55hrs today. ST 585v6 showed as connected with internet light on. Ran a connectivity check which came up with green ticks for all except Internet and the reason was "Unable to connect to Gateway 212.69.63.55". Is this part of the ongoing BT problem, or an IDNet problem?.

Rik · May 17, 2008, 16:22:57

tracert 212.69.63.55

Tracing route to telehouse-gw2-lo2.idnet.net [212.69.63.55]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms home [192.168.1.254]
2 23 ms 23 ms 23 ms telehouse-gw2-lo2.idnet.net [212.69.63.55]

Trace complete.

It's the first IDNet router. It sounds a bit like the problem experienced earlier this week with the BT radius servers not passing on data correctly to IDNet. Had the router been powered down or lost sync?

Wingco1 · May 17, 2008, 16:29:50

QuoteHad the router been powered down or lost sync?

Nope, nothing in the logs to suggest that. Uptime was showing as five days which was right. I re booted and it connected OK.

Rik · May 17, 2008, 16:31:54

It sounds like BT disconnected you on the fair side of the DSLAM, then, causing a stale session, but it would be worth checking with support to see if they can spot the cause.

Wingco1 · May 17, 2008, 16:43:39

I have a sneaking suspicion BT disconnect me on a regular basis

I can't seem to stay connected for more than 7 days at a time.

Router stats;

Output Power (Up/Down) [dBm]:   12.0 / 19.5
Line Attenuation (Up/Down) [dB]:   15.0 / 27.0
SN Margin (Up/Down) [dB]:   24.0 / 9.5

Speeds are good though

Rik · May 17, 2008, 16:46:20

With those stats, nothing less than an earthquake should be disconnecting you. You haven't got 21CN work going on, have you?

Wingco1 · May 17, 2008, 16:49:56

No idea. This from samknows;

"BT Wholesale has set an enablement date of 19/05/2009 for their 21CN Wholesale Broadband Connect product"

Rik · May 17, 2008, 16:50:21

Doesn't sound likely then.

Sebby · May 17, 2008, 23:57:26

Quote from: Wingco1 on May 17, 2008, 16:43:39
I have a sneaking suspicion BT disconnect me on a regular basis I can't seem to stay connected for more than 7 days at a time.

It could be the router. If you have access to another one, it might be worth a try.

Wingco1 · May 18, 2008, 16:01:44

Trouble is, some time ago I had a bad sequence of disconnects due to internal wiring. As a result my snr went to max setting. I believe it takes a constant 14 day sync to get it to drop by 3. I can't stay synced that long, 5 to 7 day max. So I have DMT running to keep my snr at around 9/10. I have a brand new ST580, but I understand DMT doesn't work on this router.

Sebby · May 18, 2008, 17:18:11

I'm now under the impression that the target SNRM will be reduced after 14 days if interleaving is off.

Wingco1 · May 18, 2008, 17:35:17

Could be right, I've just switched off DMT and my snr is within 1db of what it was with DMT on. I'll give it a couple of days then update the firmware to see if that makes a difference.

zebrum · May 22, 2008, 20:36:22

Wow I had the exact same problem. Been having great speeds the past few days like 500K/s then bang, at 3.55pm today I get almost completely disconnected. I say almost because I can get a google search to work after about a 30 second wait, I'm getting only a few bytes per second. 4 hours later and now Im getting a few more K and managed to make it on the forum to post this.

Is it possible this is the time when the profiles are adjusted?

Sebby · May 22, 2008, 21:20:22

When you say almost completely disconnected, what do you mean? Did your router lose sync? Could you run a BT speed test and post the results?

zebrum · May 22, 2008, 22:16:37

100 pings to google and I get 39% packet loss. I'm only getting a few kilobits/sec so it is impossible to get the speedtester.bt.com page to load.

Sebby · May 23, 2008, 00:38:51

What are your current router stats? Have you tried rebooting the router to force a re-sync and new PPP session?