Quick question

Rik · May 28, 2008, 18:40:14

I agree, Drummer, he's always been approachable and willing to listen to customers' problems. I doubt his successor will be as receptive, but maybe I'm a pessimist.

Rik · May 28, 2008, 18:41:16

Quote from: Danni on May 28, 2008, 18:39:24
I will do- he's leaving on Sunday, so you'll need to find the email address for his replacement ( Ian Livingston) and hope he's as helpful and nice

ian.livingston@bt.com.

Danni · May 28, 2008, 18:45:28

Quote from: Dangerjunkie on May 28, 2008, 18:30:39
Hi,

Glad to hear it sounds like you're getting some progress.

Another thought... To call a textphone number for the deaf do you need a genuine textphone or could it be done with a modem? If it would work and you'd find it easier than talking to them I have at least one spare analog modem you'd be welcome to have.

Cheers,
Paul.

Edit: It appears that a V.21 modem can be used with suitable software. http://rm3-ndcs.torchboxapps.com/family_support/technology/types_of_technology/communication_technology/textphone_software.html
I haven't located a linux package but I'm sure there must be one.

Most companies I deal with I can contact by email (it's one of my requirements) and I can use the telephone in most emergencies. It seems like BT are one of the few companies where this isn't really possible. I have looked into the textphone option before, but it hasn't been necessary up to now.

Danni · May 28, 2008, 18:46:17

Quote from: Rik on May 28, 2008, 18:41:16
ian.livingston@bt.com.

Sebby · May 28, 2008, 18:47:41

Well done Ben. It inspires confidence when someone of that position takes an interest.

Simon · May 28, 2008, 21:25:01

Now Ben's going to be out of work, maybe we should ask him to join the forum?

Sebby · May 28, 2008, 21:59:48

That's an idea...

scook94 · May 28, 2008, 22:12:46

Quote from: Simon on May 28, 2008, 21:25:01
Now Ben's going to be out of work, maybe we should ask him to join the forum?