Crummy Speeds lately.

Dont mention Talk Talk !! · May 30, 2008, 20:18:10

Something definitely going on at the moment . My usual rock solid 6.5MB connection is fluctuating 2.9MB and 4.5MB . Im 640 metres from exchange , so sumthin is definitely affecting throughput. I see $hitty speed threads are starting up now here at netters.

James

Dont mention Talk Talk !! · May 30, 2008, 20:21:34

1968 Kbps
which is around 246.01 KB/s
including overheads

cr@p !!

James

Philip · May 30, 2008, 20:25:01

I take it you have contacted support James?

Simon · May 30, 2008, 20:37:25

If you've done all the usual checks, the best way is to contact support, James. They will probably confirm it's BT up to their tricks again.

Lance · May 30, 2008, 20:40:54

RA-1972 · May 30, 2008, 20:41:27

yeah mine is dire too tonight .

and done a bt test . something is going on .

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2517 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

Lance · May 30, 2008, 20:46:59

I'm on DSL4 and have just run a speedtest (two actually, one of which was a BT one). I'm on a 4000 profile - the BT speedtest gave my throughput as 3847 and the speedtest Inactive linked to the other day gave 3.85mb. This shows my throughput is bang on for my profile.

I wonder if it could just be BT works - do you know if your exchange i being enabled for WBC soon?

RA-1972 · May 30, 2008, 20:48:29

I dunno mate im on gw5 , will check my exchange status .

Philip · May 30, 2008, 20:54:39

DSL4, seems ok

Lance · May 30, 2008, 20:55:22

Thanks Doc

Lance · May 30, 2008, 20:57:38

This seems to be a reliable speed tester (it's the one inactive posted a few days ago!).

Philip · May 30, 2008, 21:00:35

Quote from: Lance on May 30, 2008, 20:57:38
This seems to be a reliable speed tester (it's the one inactive posted a few days ago!).

just tried it Lance and got roughly the same as the one I posted above

Baz · May 30, 2008, 22:44:46

how do you IDNetters, if needed, contact support?

what do these figures mean ive seen mentioned here.......gw5...... DSL4

Lance · May 30, 2008, 23:16:42

To contact support we either ring them (and have the phone answered by a knowledgeable person who is not reading from a script), or send an email support@idnet.net

DSL4 is the 'realm' or 'gateway' through which the majority of the older IDNet users log on to. Since IDNet got the new pipe just over a year ago, the majority of customers joining have been given .gw5 usernames.

Dont mention Talk Talk !! · May 31, 2008, 00:01:09

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2740 kbps

now that is just not funny

if things dont improve , I might have to look elsewhere. that is not indicative of a premium ISP and certainly not worth £24.99 p/m

James

Simon · May 31, 2008, 00:17:59

I don't know how many more times we have to say it, but you need to contact support, James. It could well be that BT are doing some work, which is beyond the control of IDNet, but you'll never know until you ask them. Unfortunately, you probably won't get an answer before Monday now, but drop an email to support@idnet.net and / or leave a message on 0800 0267 237, and they may pick it up over the weekend.

Lance · May 31, 2008, 00:19:42

What exchange are you on, James?

Dont mention Talk Talk !! · May 31, 2008, 00:21:22

I spoke to simon davies last saturday , he said their systems were fine, my speeds were still appalling though................its funny how others are getting poor performance also.

James

Dont mention Talk Talk !! · May 31, 2008, 00:22:30

Quote from: Lance on May 31, 2008, 00:19:42
What exchange are you on, James?

im on gw5 and my exchange is the newtownards one lance.

James

Sebby · May 31, 2008, 00:22:53

Quote from: Dont mention Talk Talk !! on May 31, 2008, 00:01:09
if things dont improve , I might have to look elsewhere. that is not indicative of a premium ISP and certainly not worth £24.99 p/m

But how will that help? We know this is unlikely to be an internal problem - just looks at Inactive's speed test that he posted a couple of days ago, for example. If you don't contact support, things are unlikely to change. We know your setup so we know it's nothing at your end, so you must give IDNet a call or send them an email.

Just to prove that, I'm on gw5, with a 4000k profile, and here is my speed test result performed a minute ago.

http://www.speedtest.bbmax.co.uk/results.php?t=1212192559&v=4392291

Lance · May 31, 2008, 00:23:58

Not being funny James, but one or two users with slower than usual speeds is far more likely to be indicative of BT works or other external factors. Normally, if there is a widespread IDNet problem, the forum is soon a hive of activity as several users come on to give their input on the problem.

Lance · May 31, 2008, 00:25:49

Quote from: Dont mention Talk Talk !! on May 31, 2008, 00:22:30
im on gw5 and my exchange is the newtownards one lance.

James

I see your exchange is going to be WBC enabled in August, James, and therefore it is highly likely there are ongoing prep works being done by BT at the moment.

Simon · May 31, 2008, 00:28:33

Quote from: Dont mention Talk Talk !! on May 31, 2008, 00:21:22
...its funny how others are getting poor performance also.

Some are, but most are not, so surely that has to indicate an issue at your exchange? I know it must be frustrating, and also I know we blow IDNet's trumpet, and are quick to blame BT for most speed issues, but in most cases, it turns out to be not the fault of IDNet. That said, they can often get things sorted out with BT for you, so it's worth contacting them.

Dont mention Talk Talk !! · May 31, 2008, 00:28:41

Quote from: Sebby on May 31, 2008, 00:22:53
But how will that help? We know this is unlikely to be an internal problem - just looks at Inactive's speed test that he posted a couple of days ago, for example. If you don't contact support, things are unlikely to change. We know your setup so we know it's nothing at your end, so you must give IDNet a call or send them an email.

Just to prove that, I'm on gw5, with a 4000k profile, and here is my speed test result performed a minute ago.

http://www.speedtest.bbmax.co.uk/results.php?t=1212192559&v=4392291

seb

heres mine and im on 7150 profile. make sure you have a hankie close at hand dude

http://www.speedtest.bbmax.co.uk/results.php?t=1212192711&v=4392307

woeful isnt it

James

Sebby · May 31, 2008, 00:30:37

I'm not disputing that something's not right, but I'm just trying to prove to you that this can't be an IDNet issue. It's most probably BT doing WBC work at your exchange. Move ISP if you wish, but it'll be a shame to see you go, and I can't imagine things will improve.

Lance · May 31, 2008, 00:32:34

Here is mine, also on a 4mb profile: http://www.speedtest.bbmax.co.uk/results.php?t=1212193042&v=4392329

Simon · May 31, 2008, 00:36:06

Here's mine, also on a 4Mb profile, which proves that speed tests are highly inaccurate in any case!

http://www.speedtest.bbmax.co.uk/results.php?t=1212193256&v=4392343

Sebby · May 31, 2008, 00:36:53

Lance · May 31, 2008, 00:37:12

Dont mention Talk Talk !! · May 31, 2008, 00:39:18

Quote from: Sebby on May 31, 2008, 00:30:37
I'm not disputing that something's not right, but I'm just trying to prove to you that this can't be an IDNet issue. It's most probably BT doing WBC work at your exchange. Move ISP if you wish, but it'll be a shame to see you go, and I can't imagine things will improve.

it would be a shame to go sebby, ive been ecstatically happy at idnet, i sufferred talk talk before it

. im hoping its bt standing around at exchanges with a rolled up copy of the daily sport in the ole back pocket of their dungarees tinkerin with things that is causing anomalies for some of us.

ill wait and see, seems the sensible option.rock solid 6.5MB connection 24/7 kinda means you get used to exemplerary performance mate.

James

Sebby · May 31, 2008, 00:40:51

I think the speed tests we've just performed shows that this must be outside of IDNet. I know it must be frustrating, but sit tight and things should return to normal when BT stop messing around. You could also contact IDNet, just in case there is something they can do.

Dont mention Talk Talk !! · May 31, 2008, 00:42:16

Quote from: Sebby on May 31, 2008, 00:40:51
I think the speed tests we've just performed shows that this must be outside of IDNet. I know it must be frustrating, but sit tight and things should return to normal when BT stop messing around. You could also contact IDNet, just in case there is something they can do.

.................like giving the engineer doing the tinkering a toe in the @rse to get a move on LOL !!

James

Sebby · May 31, 2008, 00:44:45

If you get the chance to, please do, James.

Rik · May 31, 2008, 00:59:59

The things is, James, I can log in to either DSL4 or GW5 realms, and the test results I get from both are similar. OTOH, I don't go WBC for six months and 21CN for 3 years. I did have a speed problem recently, support got BT to reset my profile, but it immediately went back down. The next day it recovered, and I found engineers working on the cables just up the road. That's the problem with an infrastructure based on BT. As you don't like Talk Talk, that leaves you Tiscali, O2/Be or Sky as LLU options.

If things are going wrong, IDNet will try and resolve it. I spend a lot of time each week on the phone to them, trying to resolve issues for members. There is usually a reason to be found, they just need the data to let them look.

Dont mention Talk Talk !! · May 31, 2008, 19:12:06

I ran a speedtest with my HGV2700 using IDNet DNS and got throughput of 6040 kb/ps , I then disabled the IDNet DNS and just let the router optain DNS automatically...........I got this, 6570 Kbps which is around 821.3 KB/s including overheads.

Maybe maybe maybe, there is an issue with IDNet DNS , big hmmmmmmmmmmmmmmmm.

Anyway, sod it, I can live with 6570 kb/ps

James ( bit more happy

)

Rik · May 31, 2008, 19:27:33

The only difference should have been that the router asked IDNet for the DNS addresses, rather than use the ones you had entered, James. IT really should have no impact on speed, particularly in a speed test.

Lance · May 31, 2008, 23:16:31

As Rik says, the DNS servers are still the same, regardless of whether you enter them manually or let the router pick them up. Ultimately, the DNS servers make no difference to a speedtest anyway.

Inactive · Jun 01, 2008, 00:15:13

My results from a few minutes ago;

http://mslhr.visualware.com/myspeed/db/report?id=1412227

My speed never, or very rarely drops.

wrtpeeps · Jun 02, 2008, 02:36:00

Have had absolutely terrible speeds the past few days. It just took like 2minutes to load this page.

Sebby · Jun 02, 2008, 08:57:41

Have to tried a BT speed test? I wonder if it's throughput or DNS problems.

wrtpeeps · Jun 02, 2008, 12:49:51

I use opendns. Have found in the past that IDNET dns servers are a bit intermittent.

zebrum · Jun 05, 2008, 04:08:29

Quote from: wrtpeeps on Jun 02, 2008, 12:49:51
I use opendns. Have found in the past that IDNET dns servers are a bit intermittent.

Unfortunately some router's DNS forwarding service can just die, happens quite often on my Linksys WAG354G on latest fw. So the first thing to try would be to enter IDNet's DNS servers statically into your computer, rather than use the routers IP as DNS. Unfortunately windows doesn't have the feature of network "Locations" that Macs have, so if you are using a laptop and go somewhere you need to manually edit the settings back to auto.

wrtpeeps · Jun 09, 2008, 02:53:22

I just noticed that yer talktalk guy is on the Newtonards exchange.

If this is the Newtonards in Northern Ireland, could it be coincidental that the 2 people on this thread complaining of speed problems are both from the same part of the UK (albeit a fair bit apart)?

Rik · Jun 09, 2008, 09:59:16

I think it's quite probable that there is a link.