slow speed

[ST Driver]

Hi

having speed problems again to day

tried changing filter, leads, different computers
but no difference

speed test results and router stats attached


any ideas

Steve

[Sebby]

Unfortunately, I'm on my mobile so can't see the attachments, but someone else will be along to help, I'm sure.

[Inactive]

You can't see them Sebby, because there aren't any.. 

[ST Driver]

Ok I'm having a bad day forgot to post attachments

Steve


test done at 09.00

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 7000 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8096 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 4609 kbps

If you wish to discuss these results please contact your ISP.

test done at 13.00

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 7000 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8096 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 1695 kbps


Stream Type
   
Interleaved Channel Data Rate
Up Stream  448 (Kbps.)  Down Stream 8096 (Kbps.)

Noise Margin
Upstream 26 dB  Downstream 8.5 dB
   

Output Power
Upstream 11.5 dBm  Downstream 20 dBm

Attenuation
Upstream 21.5 dB  Downstream 35 dB


Edit: Attachments pasted into post

[Sebby]

The WAP interface doesn't show them anyway.

[Inactive]

For your benefit Seb;

test done at 09.00

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 7000 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8096 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 4609 kbps

[Inactive]

and;

Stream Type
   

Interleaved Channel Data Rate
Up Stream  448 (Kbps.)  Down Stream 8096 (Kbps.)

   

   
Noise Margin
Upstream 26 dB  Downstream 8.5 dB
   

Output Power
Upstream 11.5 dBm  Downstream 20 dBm

Attenuation
Upstream 21.5 dB  Downstream 35 dB

[Rik]

Something is wrong there, Steve, your throughput nowhere near matches your profile. It could be exchange congestion, BT work or an IDNet issue. Best bet would be to have a word with support, let them have the BT speedtests, and see if they can spot a problem.

[ST Driver]

thanks Rik
will ring them later

[Rik]

Do you have the number? 0800 0267237 or 01462 476555 if you prefer a geographical number, eg you're using a mobile. They are there until 18:30.

[ST Driver]

Thanks

Just got to go sit in out patients with the wife, so could be some time

[Rik]

Good luck.

[ST Driver]

Hi
Just a quick update. spoke to support last night
and eveything seems to be back to normal now,
as ca be seen from this mornings bt speedtest.

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 7000 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8096 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 6469 kbps


Edit: Speedtest result pasted

[Inactive]

A result, thanks for the update.. looks good.

[Rik]

spoke to support last night
and eveything seems to be back to normal now,
as ca be seen from this mornings bt speedtest.

Did they say what the problem might be?

[Sebby]

Good result. I'm interested to hear whether there was a problem or whether it's jus returned to normal.

[ST Driver]

I haven't heard from support so I don't know if of what the problem was.

Just pleased things are back to normal so quickly and with a minimum of fuss.

[ST Driver]

Had email from support saying congestion at exchange

Steve

[Rik]

Thanks, Steve. The curse of every ISP, as it's completely out of their control but affects their customers.