not authenticating

VaderDSL · Jun 04, 2008, 20:55:27

hi sorry if its been answered but I cannot get my account authenticated, seems to be picking up the adsl signal just not connecting at all. Anyone got amy ideas?

lozcart · Jun 04, 2008, 20:58:39

I lost connection about an hour and a half ago.

Could only get reconnected by rebooting my router.

Philip · Jun 04, 2008, 21:02:27

Quote from: lozcart on Jun 04, 2008, 20:58:39
I lost connection about an hour and a half ago.

same here but it was a very brief interuption

vorbei · Jun 04, 2008, 21:03:04

Same here at the Kempston exchange. No upgrades or maintenance work appears to be scheduled for this exchange. The router is connected to the exchange as normal, just the dropped PPP.

I'm on GW5 and currently using dial up.

I've tried rebooting but this has made no difference, the router just keeps attempting to start PPP.

Any ideas?

Thanks, Tim.

lozcart · Jun 04, 2008, 21:06:25

Have you left the router off for 15-20mins and then tried? This will help if you have a stale session due to the loss of PPP.

I'm on DSL4.

vorbei · Jun 04, 2008, 21:10:29

Yes, I switched the router off for about 20 minutes.

Quote from: lozcart on Jun 04, 2008, 21:06:25
Have you left the router off for 15-20mins and then tried? This will help if you have a stale session due to the loss of PPP.

I'm on DSL4.

lozcart · Jun 04, 2008, 21:15:49

I'm sorry I can't think of anything else to try.

I've noticed on thinkbroadband forum that there are customers on there who still have no connection from about 7.15pm.

I know it doesn't help but it sounds like you are not on you own.

MikeT · Jun 04, 2008, 21:24:00

Yes my connect says broadband phyiscaly up but I have no IP address.

I notice the status page now reads less than green.

David · Jun 04, 2008, 21:27:02

I don't know if its anything to do with this but I could not access my Email or this site but got a message that bt had a problem,then a while ago got another stating it was now fixed and to shut browser and restart which I have done and all is back to normal,may be worth a try chaps

lozcart · Jun 04, 2008, 21:27:37

Information from status page of IDNet

"one of our Centrals had a brief outage earlier this evening (04/06) at approximately 19.20pm that is now fixed but has
left some customers with stale sessions. Powering-down the router/modem for about 30 minutes should fix it."

AndyG · Jun 04, 2008, 22:05:48

My connection went down at 19:15. I have since switched my router off for 30 minutes twice and it still keeps trying to start PPP with no joy.

Andy

lozcart · Jun 04, 2008, 22:08:53

Just lost my connection again 10.05pm for about 2 mins.

Again had to reboot router to get it to reconnect.

I guess IDNet are still working on the problem.

Desaan · Jun 04, 2008, 22:09:44

I managed to reconnect 3 hrs later, thats some stale session....

wrtpeeps · Jun 04, 2008, 22:18:04

Disconnected, was "connected" but not authenticated.

Switched routers and it fixed it, but looking at this thread it seems my router isn't buggered after all.

dlorde · Jun 04, 2008, 22:24:21

My connection has been down for hours, and is still down. I'm currently connecting via my mobile phone - extremely slow...

My modem router says the ADSL media is up, but PPP connection fails with 'Timeout in CHAP negotiation' error.

Grrr!

VaderDSL · Jun 04, 2008, 22:56:11

aye ditto here still not connecting :-(

Simon · Jun 04, 2008, 22:59:51

Welcome Karmas for those new to the forums.

As IDNet are aware of, and appear to be working on the problem, there's little we can do here, but feel free to post anyway. Please make sure you follow IDNet's advice, by powering down your router/modem for about 30 minutes, which should hopefully restore your connection.

Sebby · Jun 05, 2008, 00:03:12

Thanks, Simon.

Simon · Jun 05, 2008, 00:09:01

Please refer to this thread for further information.

Aaron · Jun 05, 2008, 00:47:22

Bloody hell, been offline for 6 hours now and only managed to get back on with a 56k on an old comp and luckily windows had a freephone number to grab UK ISP lists and grabbed a Supanet payg dialup for 1p a min.

I had the modem powered off for 30mins but this did nothing at all. Didn't know idnet had a dialup number, but this isn't much different from what I'm using atm is it?

AndyG · Jun 05, 2008, 07:29:00

Hi

Left my router off overnight and switched on about 7:10 AM. Everything working as normal now.

Andy

Simon · Jun 05, 2008, 07:36:27

Thanks, Andy.

Ray · Jun 05, 2008, 08:23:57

Seems there was a major outage of the BT network yesterday evening according to IDnet's network status page.

David · Jun 05, 2008, 08:27:21

Seems I got off lightly had a couple of hours and followed Bt message on screen and everything was fine.No problems now.

Inactive · Jun 05, 2008, 09:10:00

I got off even lighter, I never noticed anything, I was out at the time.

Sebby · Jun 05, 2008, 10:14:05

Pez · Jun 05, 2008, 12:24:46

Glad we were all in the same boat, I turned my router off for 30mins originally that didn't work and then left it off for an nhour and still didn't work until I woke up again this morning!

I know it's illegal, but even when connection to neighbours's wireless, about 4 around me unsecured, none of them would connect either, so must have affected a lot of ISPs.

dlorde · Jun 05, 2008, 13:42:52

My connection is now up and working after an overnight disconnection.

Many thanks to IDNet support, who, after I reported my disconnection to the report line last night, rang me back well after telephone support hours (around 11pm), to explain the situation and give me dialup details!

Exceptional !!

Lance · Jun 05, 2008, 13:44:49

Quote from: dlorde on Jun 05, 2008, 13:42:52
Many thanks to IDNet support, who, after I reported my disconnection to the report line last night, rang me back well after telephone support hours (around 11pm), to explain the situation and give me dialup details!

Exceptional !!

That really is dedication to customer service for you!!!

BrianM · Jun 05, 2008, 14:00:44

My connection went down at about 1915 last night, still down after a couple of hours so switched off and had an early night. Just fired up pc and I'm back on line,

Thanks Simon for the information/explanation/advice.

Rik · Jun 05, 2008, 15:14:18

I was one of the lucky one. My connection dropped at 19:16, but re-established almost immediately.

Ray · Jun 05, 2008, 15:58:59

Quote from: Rik on Jun 05, 2008, 15:14:18
I was one of the lucky one. My connection dropped at 19:16, but re-established almost immediately.

Me also, Rik, went off at 19:16 and back on again by 19:18 and no further problems.

Rik · Jun 05, 2008, 16:04:59

It does make you wonder what BT are up to, Ray. The central is under the control/maintenance. On top of that to have a major failure at the Machester RAS which took out hundreds of dialling codes leaves you wondering whether they are neglecting the current network in favout of their work on WBC/21CN.

Ray · Jun 05, 2008, 16:12:21

It does look like it , Rik, there seem to have been quite a few BT problems since the work started too much of a coincidence methinks.

Rik · Jun 05, 2008, 16:20:43

My thoughts too, Ray, ever since the programme of work in Feb/March, we seem to be seeing cases of BT failures or unannounced work playing havoc with the service. Who'd be an ISP?

Inactive · Jun 05, 2008, 16:27:15

Not sure if it is significant or not, there were 4 BT/Openreach Vans queuing to get in to my village exchange this morning, usually see about one a week.

Ray · Jun 05, 2008, 16:29:43

Quote from: Inactive on Jun 05, 2008, 16:27:15
Not sure if it is significant or not, there were 4 BT/Openreach Vans queuing to get in to my village exchange this morning, usually see about one a week.

that's not a good sign, be afraid be very afraid, In.

Inactive · Jun 05, 2008, 16:33:23

Quote from: Sheltieuk on Jun 05, 2008, 16:29:43
that's not a good sign, be afraid be very afraid, In.

I can just about get them with an air rifle if they mess things up Ray..

Sebby · Jun 05, 2008, 16:35:17

Quote from: Rik on Jun 05, 2008, 16:04:59
It does make you wonder what BT are up to, Ray. The central is under the control/maintenance. On top of that to have a major failure at the Machester RAS which took out hundreds of dialling codes leaves you wondering whether they are neglecting the current network in favout of their work on WBC/21CN.

That's certainly what it looks like, Rik. Don't get me wrong, I'm sure it's no easy task, but it just seems that they forget how many people it affects.

Rik · Jun 05, 2008, 16:38:06

To them, Seb, it's just a technical problem to be dealt with - they don't see the people on the other end. I know that hundreds of IDNet customers were affected, and the same must be true of most/all IPStream ISPs.

Pez · Jun 05, 2008, 17:29:35

If you read my post further up the post, I would guess that a lot of ISPs were affected, you might need a magnifying glass

Rik · Jun 05, 2008, 17:50:01

I had one, I did.

Ray · Jun 05, 2008, 19:46:59

Quote from: Inactive on Jun 05, 2008, 16:33:23
I can just about get them with an air rifle if they mess things up Ray..

Good just make sure you don't miss.

Philip · Jun 05, 2008, 20:41:41

Quote from: lozcart on Jun 04, 2008, 21:27:37
Information from status page of IDNet

"one of our Centrals had a brief outage earlier this evening (04/06) at approximately 19.20pm that is now fixed but has
left some customers with stale sessions. Powering-down the router/modem for about 30 minutes should fix it."

phew!!!!!!! I thought my new router had bust the internet

Sebby · Jun 05, 2008, 20:42:48

A BT HomeHub, is it?

Philip · Jun 05, 2008, 20:43:37

Quote from: Sebby on Jun 05, 2008, 20:42:48
A BT HomeHub, is it?

how dare you

LesD · Jun 05, 2008, 20:59:39

I have been on since before 7 PM this evening here in Stafford with no problems at all so far.

The thunder storm I have just beeing reading about over North Wales just may be heading my way judging by the look of the sky outside but if it's BT to blame maybe I can ignore the weather.

Sebby · Jun 05, 2008, 21:00:27

Quote from: The Doctor on Jun 05, 2008, 20:43:37
how dare you

Philip · Jun 05, 2008, 21:02:05

Quote from: LesD on Jun 05, 2008, 20:59:39
I have been on since before 7 PM this evening here in Stafford with no problems at all so far.

The thunder storm I have just beeing reading about over North Wales just may be heading my way judging by the look of the sky outside but if its BT to blame maybe I can ignore the weather.

blame BT for the weather too Les, they're rubbish at everything else

Rik · Jun 06, 2008, 11:47:36

Ah, in that case they should sponsor the weather forecasts,

vitriol · Jun 06, 2008, 13:23:29

woke up this morning and decided to check email before going to work.

no internet connection, logged into router and chap authentication had failed. Unplugged microfilter from wall, waited 10 seconds, plugged back in, connected straight back up no problems.....weird.

sync 8128/448

speedtest result was as usual 6.9

pings were ok.

strange stuff....

Rik · Jun 06, 2008, 13:27:19

Stale session from the sound of it. BT had broken the PPP session but locally thought you were still connected.

Sebby · Jun 06, 2008, 17:13:58

Yep, that's certainly what it sounds like.

shazzy · Jun 07, 2008, 09:11:04

Just thought I'd mention, rebooted my router this morning because for some strange reason yesterday tea time I got disconnected twice and ended up with a lower sync than usual. However once rebooted it took me about ten minutes to get authentication. Speed had gone back up though.

Sebby · Jun 07, 2008, 09:49:40

Good to hear. There's usually a lot less noise around in the day time, hence the sync is likely to be higher. At night, the SNRM is going to drop a bit, and that's only a problem if it drops so much that it causes a re-sync. Of course, you can force a re-sync the next day, but you'll be going round in circles.

shazzy · Jun 07, 2008, 14:53:00

Only problem is the past few days I've been disconnected a lot for whatever reason. Usually I have a rock solid connection and have had for months. Strange stuffs

Rik · Jun 07, 2008, 15:45:54

Do you know when your exchange is scheduled for 21CN or WBC? It sounds like it might be imminent.

Pez · Jun 07, 2008, 17:10:43

Quote from: Rik on Jun 07, 2008, 15:45:54
Do you know when your exchange is scheduled for 21CN or WBC? It sounds like it might be imminent.

My exchange, is so bad, I'm not due for 21CN until Q2 of 2009. Nothing is available at all:
http://samknows.co.uk/broadband/exchange/SDPVNSM

Rik · Jun 07, 2008, 17:13:43

I don't go over until a year after you.

Sebby · Jun 07, 2008, 17:19:11

I didn't realise how big my exchange is until today, serving over 25,000 residential properties. Perhaps that's why WBC is happening at the end of this month, and the 21CN PSTN swtichover in Q4 of this year. I was having quite a few re-syncs early this month, which is quite uncommon, but it's settled down now.

Rik · Jun 07, 2008, 17:20:26

We'll let you be our test bed, then, Sebby.

We get everything late here - even though we have a RAS.

Sebby · Jun 07, 2008, 17:21:33

Hopefully it won't give any grief.

Lance · Jun 07, 2008, 23:17:21

As i was pulling out of the cul-de-sac i live down yesterday, 2 openreach vans turned into it. I prayed they didn't interrupt my connection and fortunately they didn't!

Simon · Jun 08, 2008, 00:11:53

You don't think they would have the consideration to do it while you're out, do you?

Sebby · Jun 08, 2008, 00:55:54

Quote from: Lance on Jun 07, 2008, 23:17:21
As i was pulling out of the cul-de-sac i live down yesterday, 2 openreach vans turned into it. I prayed they didn't interrupt my connection and fortunately they didn't!

I wonder what they were doing...

Inactive · Jun 08, 2008, 01:28:35

Quote from: Sebby on Jun 08, 2008, 00:55:54
I wonder what they were doing...

Finding a quiet spot to drink their tea in peace.

Lance · Jun 08, 2008, 09:27:48