Help again please

[cyprio42]

hi
we are really struggling at the minute with the internet. This is happening a bit to much, any advice on what we can do please to fix it.
These are the stats from the router.

regards.

Wed, 2008-06-18 07:44:27 - Receive NTP Reply from time-g.netgear.com
Wed, 2008-06-18 07:44:01 - Router start up
Wed, 2008-06-18 07:59:20 - Loss of synchronization :1
Wed, 2008-06-18 15:52:22 - LCP down.
Wed, 2008-06-18 15:52:29 - Initialize LCP.
Wed, 2008-06-18 15:52:29 - LCP is allowed to come up.
Wed, 2008-06-18 15:53:29 - Initialize LCP.
Wed, 2008-06-18 15:53:29 - LCP is allowed to come up.
Wed, 2008-06-18 15:53:30 - Loss of synchronization :2
Wed, 2008-06-18 15:53:34 - CHAP authentication success
Wed, 2008-06-18 16:49:02 - LCP down.
Wed, 2008-06-18 16:49:09 - Initialize LCP.
Wed, 2008-06-18 16:49:09 - LCP is allowed to come up.
Wed, 2008-06-18 16:49:24 - CHAP authentication success
Wed, 2008-06-18 16:49:31 - Loss of synchronization :3
Wed, 2008-06-18 17:10:01 - Loss of synchronization :4
Wed, 2008-06-18 17:10:27 - Administrator login successful - IP:192.168.0.2

[Rik]

What is your downstream sync speed, attenuation and noise margin.

What else is plugged into the phone line. How long a lead do you have between the phone socket and the router?

[Sebby]

As Rik says, the stats would be good. It'll be useful to see if the stats are just poor or whether you're suffering from noise spikes.

Do you have a master socket with a removable lower panel?

[cyprio42]

hi
does this help. Its usually around teatime, but I'll leave it on all day tomorrow and see what happens.
regards


Port      Status      TxPkts      RxPkts      Collisions      Tx B/s      Rx B/s      Up Time
WAN    PPPoA    43741    68264    0    444    5104    04:12:22
LAN    10M/100M    153850    90789    0    4210    241    13:17:41
WLAN    11M/54M    1034    0    0    6    0    13:17:30

ADSL Link    Downstream    Upstream
Connection Speed    2272 kbps    288 kbps
Line Attenuation    54 db    15.5 db
Noise Margin    11 db    20 db

[Sebby]

Firstly, you shouldn't be on a fixed 2Mb service with that attenuation. We have seen a fair amount of this, where it has been commissioned when it shouldn't.

The noise margin isn't great for a fixed service, a lot of which will be because of what I said above. That said, it doesn't seem low enough to cause a re-sync daily.

Do you have a master socket with a removable lower panel? If so, could you carefully remove it and connect the router to the socket behind it, then re-post your stats?

[Rik]

I agree with Sebby, you are on the wrong package. Now we need to see if we can help you to find more stability. That said, your attenuation is 54db, mine is 57db and I manage a 3Mbps profile on Max, so it does strongly suggest massive noise pickup, either nternally of externally.