Speedtest

[Lona]

I just did a speedtest about 15 mins ago and it was terrible but since I came on here to post it for some reason my speed has picked up.

http://www.thinkbroadband.com/speedtest/results/id/121460176964081225751.html

I'll just go and do it again to see what it says this time.

[LesD]

I just did a speedtest about 15 mins ago and it was terrible but since I came on here to post it for some reason my speed has picked up.

http://www.thinkbroadband.com/speedtest/results/id/121460176964081225751.html

I'll just go and do it again to see what it says this time.

OK here in the Midlands Lona.

thinkbroadband just gave me this:

27/06/08 22:52  3309.61 Kbps 377.87 Kbps 2Wire 2700 HGV

This is about as good as I ever get.

[Simon]

It could be the speedtester itself, Lona.  I can't actually get it to load here.

[Lona]

No there's something not right.

The one min speed is fine the next min pages are taking ages to load.  It's coming and going.

I often find when it's heavy rain my connecton is bad and guess what it's heavy rain here tonight.

Connection has been iffy all day.

[Sebby]

It sounds like a possible exchange issue; contention or something else. Are you due to be WBC'd? My connection is terrible at the moment, and my exchange is due to be WBC'd at the end of this month. Coincidence? I think so.

[Lance]

a dodgy connection when there is rain is usually indicative of water getting to one of the joints. Unfortunately, until it is sufficiently corroded to cause problems all the time, there is nothing you can do.

[David]

Just carried out one Lona and here in London
4555.75 Down
378.37 up

All ok here the site seemed a little slow but nothing unusual really hope this helps pinpoint any problem area

[Rik]

Get support to test your line, Lona, a woosh test might give them an indicator.

[Lona]

Connection is even worse today.  My email is taking ages to download and pages are taking at least half a minute to load.

What is WBC?

[Rik]

Wholesale Broadband Connection, the new BT 21CN product which is coming on-stream.

Have you tried a BT speed test, and a change to OpenDNS?

[Lona]

Every time I try the BT speedtest I can never get it to work but I'll go and try it again.

Change to Open DNS? You'll have to tell me  what it is and how do I change it.?

[Ann]

WBC.. I thought it was white blood cell!  

go here http://www.samknows.com/broadband/checker2.php and give phone number and then hit the link to BT 21CN and it will tell you when WBC will be available.  Mine is November which is maybe why things have altered on my line lately although I don't really know if they start messing around this early.

[Rik]

Use IE for the BT test and make sure your Java is current.

To change to Open DNS, click on the LAN icon in the system tray, then properties. Select TCP/IP, then properties. Fill in the 'use the following servers with 208.67.222.222, 208.67.220.220.

[Rik]

Mine is November which is maybe why things have altered on my line lately although I don't really know if they start messing around this early.

Mine's November too, Ann. Work is scheduled to start in August.

[Lona]

WBC.. I thought it was white blood cell!  

go here http://www.samknows.com/broadband/checker2.php and give phone number and then hit the link to BT 21CN and it will tell you when WBC will be available.  Mine is November which is maybe why things have altered on my line lately although I don't really know if they start messing around this early.

Thanks for that link, Ann. 

There is currently no 21CN migration date for your PSTN service  was the answer so it can't be that.

I will try what you have suggested, Rik.

[Rik]

There is currently no 21CN migration date for your PSTN service  was the answer so it can't be that.

Though linked, WBC is generally being implemented earlier than 21CN, Lona. I don't move to that for another couple of years.

[David]

I had a problem last week but I checked Sam Knows and checked and there is indeed work going on and an outage whatever that is occurred but my WBC is for August so I am expecting more but its fine again

[Lona]

The following services are available in your location:
BT Wholesale ADSL
BT Wholesale ADSL Max
TalkTalk (CPW) LLU

That's what it said.

tried changing to open DNS but it's made no difference, RiK.  Should I just change it back to auto?

[Simon]

I wonder if, like you said, the rain has got in, and done some more serious damage, Lona?  Rather than fiddle about with settings all day, your best bet would be to contact IDNet on the out of hours number: 01462 476556, and hopefully they will call you back over the weekend.

[Rik]

tried changing to open DNS but it's made no difference, RiK.  Should I just change it back to auto?

Yes

[Rik]

I wonder if, like you said, the rain has got in, and done some more serious damage, Lona?  Rather than fiddle about with settings all day, your best bet would be to contact IDNet on the out of hours number: 01462 476556, and hopefully they will call you back over the weekend.

Unlikely it's a problem they can deal with over the weekend, Simon unless Lona pays for extended care with BT (£10pm).

[David]

Is that per minute Rik ?

[Rik]

Month, David.

[David]

 

[Simon]

Unlikely it's a problem they can deal with over the weekend, Simon unless Lona pays for extended care with BT (£10pm).

They may not be able to fix it, but could they not test the line to see if there's a problem?