Mail issues

David · Jul 04, 2008, 12:10:17

Quote from: Malc on Jul 04, 2008, 11:52:36
Well said, what I suspect most of us are thinking Dave

I am very dissappointed with all of this just had a problem with Ebay and if I had not have signed in it could have been a bigger issue.Im not in business so only small fry in the scheme of things but have some very pressing issues going on with builders and lawyers and Drs and such also there is at least 2 may be 3 which could mean a lot to us.like I have said all small stuff in comparison with some of you but just as important.I will confess I have been looking at changing this morning I am not angry just greatly dissappointed in that the very basic things which are integral to the service I am paying for are not there and its not good at all from my point.......If I have to pay out again for another Email provider that would take my monthly outlay to a level which would not reflect the service or in my case value for money

Rik · Jul 04, 2008, 12:21:55

It's the same machine, Tac, only the HDs were replaced in October.

Simon · Jul 04, 2008, 12:27:06

Can't argue with any of the above.

All I can say is that we have been told that IDNet hope to resume email services today, but there will be gaps until the data can be recovered from the sick server.

Gary · Jul 04, 2008, 12:27:25

Quote from: badpianoplayer on Jul 04, 2008, 12:10:17
I am very dissappointed with all of this just had a problem with Ebay and if I had not have signed in it could have been a bigger issue.Im not in business so only small fry in the scheme of things but have some very pressing issues going on with builders and lawyers and Drs and such also there is at least 2 may be 3 which could mean a lot to us.like I have said all small stuff in comparison with some of you but just as important.I will confess I have been looking at changing this morning I am not angry just greatly dissappointed in that the very basic things which are integral to the service I am paying for are not there and its not good at all from my point.......If I have to pay out again for another Email provider that would take my monthly outlay to a level which would not reflect the service or in my case value for money

I understand your situation, I have been waiting for emails regarding doctors etc, but have decided to go with filtered domainmail with idnet, its expensive maybe but I know i will get uk contact and a more robust email client than the .com, and my monthly outlay with O2 is only £7.50 I don't mind the extra on top per year, and I like IDNEts quick answer telephone support system with no outsourcing to Borneo

I can see your point however very clearly and as you say you should not have to do this, you expect email to work, but I do think your own domain is probably a safer option and one you can take with you anywhere.

talos2 · Jul 04, 2008, 12:30:47

Come on now, this is serious, people are talking about deserting.
When this is fixed, they are going to need some REAL reassurance, platitudes will not suffice.

cavillas · Jul 04, 2008, 12:31:48

I have used a Gmail account for over 3 years and have never had any problems with it. I use it for my main email business stuff but I also use Idnet .com mail for personal and trusted contacts. So far I have never had any spam form Gmail as they have very good filters, there is a large storage are as well and excellent search facilities. You get no adverts etc in your emails and you can set it up to use Outlook Express (or any other client) to send and deliver from your machine just like Idnet email does. If you get anGmail acoount then it doesn't matter which ISP you are with as it is consistant. Best of all it is FREE and no conditions attatched.
Just thought it might be of interest.

www.gmail.com

Tacitus · Jul 04, 2008, 12:33:43

Quote from: Rik on Jul 04, 2008, 12:21:55
It's the same machine, Tac, only the HDs were replaced in October.

Just to prove no-one's immune take a look at this. Clook are similar to iDNet, small outfit, highly reliable with great customer loyalty. One of their reseller servers (the premium ones) went down and it was 24 hours before service was restored.

http://www.clook.info/forum/showthread.php?t=7156

Every step was done in public so customers, current and prospective could see what was going on. As you'll see there were some seriously unhappy customers.

Rik · Jul 04, 2008, 12:37:09

When Trevor failed last time, Tac, there was a general understanding that things do go wrong from time to time. A second failure in nine months, plus the two sets of spam delays is a bit harder to accept, however.

Malc · Jul 04, 2008, 12:38:42

Quote from: talos on Jul 04, 2008, 12:30:47
Come on now, this is serious, people are talking about deserting.

But for all the hassle of MAC codes, looking for a new ISP etc, I suspect more people would be doing it rather than talking $:-\$

Last update 9.20am said a few hours. How long is a few hours?

Gary · Jul 04, 2008, 12:39:21

Quote from: cavillas on Jul 04, 2008, 12:31:48
I have used a Gmail account for over 3 years and have never had any problems with it. I use it for my main email business stuff but I also use Idnet .com mail for personal and trusted contacts. So far I have never had any spam form Gmail as they have very good filters, there is a large storage are as well and excellent search facilities. You get no adverts etc in your emails and you can set it up to use Outlook Express (or any other client) to send and deliver from your machine just like Idnet email does. If you get anGmail acoount then it doesn't matter which ISP you are with as it is consistant. Best of all it is FREE and no conditions attatched.
Just thought it might be of interest.

www.gmail.com

I have googlemail also but get some spam, its caught fast, but some companies dont mix well with it I found, only a few, I think I just want a more personal address now, I just use googlemail that for web based companies etc, nothing private.

Rik · Jul 04, 2008, 12:42:35

Quote from: Malc on Jul 04, 2008, 12:38:42
Last update 9.20am said a few hours. How long is a few hours?

No-one has bothered to tell me, Malc.

Tacitus · Jul 04, 2008, 12:44:21

Quote from: Rik on Jul 04, 2008, 12:37:09
When Trevor failed last time, Tac, there was a general understanding that things do go wrong from time to time. A second failure in nine months, plus the two sets of spam delays is a bit harder to accept, however.

I don't disagree Rik, it's impossible to defend really

We can only hope the long term damage is not too severe.

Rik · Jul 04, 2008, 12:45:57

Indeed, but I think this has been a PR disaster and needs some positive action to reduce the damage.

rumi · Jul 04, 2008, 12:55:03

Quote from: cavillas on Jul 04, 2008, 12:31:48
...Best of all it is FREE and no conditions attatched.

Nothing is free and are you really happy for Google to store your mail forever considering their almost limitless capacity for cross-referencing?

Think about the day they take over Micro$oft - there'll be no hiding place then

Malc · Jul 04, 2008, 12:55:19

Quote from: Rik on Jul 04, 2008, 12:45:57
Indeed, but I think this has been a PR disaster and needs some positive action to reduce the damage.

Starting with some feed back more than twice a day, and an apology.

Most people here, myself included, have supported and defended them on here against any criticism in the past, many many times. And been very loyal.

Now we get silence.

Tacitus · Jul 04, 2008, 12:55:39

Quote from: Rik on Jul 04, 2008, 12:45:57
Indeed, but I think this has been a PR disaster and needs some positive action to reduce the damage.

Couldn't agree more. I think you need two stages in PR terms, but the first thing is to get some sort of service up and running. Then you need to get the PR upfront. People generally don't mind things going wrong provided they know exactly what is being done to sort it, together with regular progress reports.

First thing is a full explanation of what has gone wrong and why, together with a full apology. Add to that what continuing steps are being taken to restore the status quo. Couple this with regular progress reports. To be honest something must have gone badly wrong as they seemed to be pretty good for that sort of thing. I take Clook as the exemplar. They put their hands up and regular progress reports appear on the forum.

Next stage, probably in a few days when they've had time for analysis, an announcement of how the mail service is being revamped and reorganised. I suspect this will cost them money for additional servers etc, but that's up to them.

As you say a complete PR disaster.

Gary · Jul 04, 2008, 12:59:29

Quote from: Tacitus on Jul 04, 2008, 12:55:39
Next stage, probably in a few days when they've had time for analysis, an announcement of how the mail service is being revamped and reorganised. I suspect this will cost them money for additional servers etc, but that's up to them.

I doubt they will put in new servers, the cost for return may be prohibitive, I imagine a revamp of Trevor but it would be good to take other hosted services off that server.

Malc · Jul 04, 2008, 13:00:01

Quote from: rumi on Jul 04, 2008, 12:55:03
Nothing is free and are you really happy for Google to store your mail forever considering their almost limitless capacity for cross-referencing?

Google are currently having to give up all youtube logs and who has watched it.

One day ours, or America's snoopy gvmnts will demand google to supply all stored emails.

I would not be happy with that.

David · Jul 04, 2008, 13:14:05

For all the information gathering I have just registered and got a GMail account set up and its even got my full name.all I want is to have a Email service which will be there when I need it,Thanks Alf

B52 · Jul 04, 2008, 13:15:10

This takes us back 2-3 years when many of us migrated here from F2s. We used to think that there wasnt an ISP that could touch them for speed and service.(Remember how we used to boast how good they were and recommend them on the various forums) Then things like service and speed started to suffer. I see a similar pattern occurring now with IDnet. Fan boys posting favourable reviews everywhere, lots of 'come overs' and the company starts to struggle because maybe it cant cope with the influx of extra clients.
I can remember posting at the time on F2support that it would all end in tears and Ive been thinking the same recently about IDnet. I sincerely hope that Im wrong.

As for the comments about Gmail accounts. I know of several legal firms who will not correspond with clients using their Gmail or Hotmail addresses.

As of now Im not looking to move ISPs but it needs to be resolved today or I'll be off.

Ian

Sebby · Jul 04, 2008, 13:20:56

It's certainly possible, Ian. A year ago or so, they were quite unknown. I sincerely hope they are not heading in that direction...

Lance · Jul 04, 2008, 13:24:41

I think IDNet recognise their growth, and have been taking precautions such as recently upgrading routers. I also know they are planning for at least six months from now.

Hopefully, some of this planning will involve role dedicated servers and better DR procedures.

Tacitus · Jul 04, 2008, 13:40:38

Quote from: Lance on Jul 04, 2008, 13:24:41
I think IDNet recognise their growth, and have been taking precautions such as recently upgrading routers. I also know they are planning for at least six months from now.

Wouldn't it be a good idea if they shared some of this with their customers, so they get some idea of where the business is going? I appreciate they couldn't go into too much detail but something 'to rally the troops' might not be a bad idea, particularly in the light of present circumstances.

Rik · Jul 04, 2008, 13:44:07

I agree, Tac, not just as a rallying call, but to stop those who are thinking about moving on by offering them a reassurance that they have no need to do so.

kerrso05 · Jul 04, 2008, 13:45:51

Frustration, is the key to all of this. It is frustrating to all of us not having Email (especially those who are waiting on vital details from Hospital or Solicitors or business etc) but it must be also very frustrating for IDNet to see the damage it has done to their Servers. I'm sure they didn't want this to happen but were they have failed miserably is not updating everybody on the progress they are making and when they expect to up and running. This is something well within their control and in my opinion they have failed.
As Rik has said, this is a PR disaster and there was no need for it to be.

Come on IDNet, when do you expect this to be fixed or partially fixed?.....we know you can do better!!!