Mail issues

[Simon]

I'm sure that at this moment, they are concentrating their efforts on getting the email service back up and running.  Once things are less hectic, I would expect them to offer a full explanation of what has happened, and what they intend to do as future prevention of any such occurrence.

What they share with customers as far as future planning goes, is obviously up to them, but I agree, some degree of openness would be a positive PR move.

[Rik]

I've had no further updates, Harry, sorry.

[Tacitus]

I agree, Tac, not just as a rallying call, but to stop those who are thinking about moving on by offering them a reassurance that they have no need to do so.

TBH Rik it would have been just about possible to get your MAC and be signed up and running with Zen/Newnet etc in the time that Trevor has been AWOL....

[Rik]

A thought that had not escaped me...  We're at 49 hours now and counting, and it's almost 5 hours since I've received any updates.

[LinLin]

Just want to go back to the original thread for a minute to say two things --
One, obviously it is annoying to have the email down for so long. IDnet certainly loses points for that.

BUT

IDnet scores some points back by having this forum. By reading posts here, the light bulb went off, and I was able to redirect nearly all of my email to a gmail account. Instead of losing 2 days, I lost about 4 hours of communication.

So, once again, thanks to all of you on this forum.

I will stay with IDnet as much for the helpful folks here as for the service. Which, apart from this significant snaffu, has been excellent.

And welcome to Noelle. :-)

best wishes,

LinLin

[cavillas]

I believe, at the moment, Simon at Idnet has lost the will to live but they are still all working furioously to get things up and running.  I think we should all remember that mechanical stuff can malfunction and software is always liable to corruption and pigheadedness, not only that the Idnet team are still only human.
I also believe that camp beds are being put in place next to the servers

[Rik]

Having just spoken to Simon, I agree with you Alf, and the staff at IDNet have my sympathy for their plight. OTOH, their customers have been without service for more than two days...

[Malc]

New update.

Unfortunately, they are having problems getting the backup software to talk to the new server   

[Steve]

Sounds like the wrong time to be finding this out.

[Rik]

Indeed, Steve.

[Malc]

Is the link to kitz site up for July yet?

Could be less 5's this time.

[Rik]

Its is.

[Ardua]

To sum up then, IDNet has neither a robust business continuity plan nor a disaster recovery plan that works. I fear that I may be looking elsewhere for ISP service.

[Sebby]

I think that's clear. Perhaps, given their relatively small size, there was a time when they didn't need one. Now, they do, and I'm sure they know that.

[Rik]

I can't confirm that - you may want to talk to them before making a move. As I type, there are signs that the mail server is trying to come to life, I'll be on the phone shortly.

[scook94]

To sum up then, IDNet has neither a robust business continuity plan nor a disaster recovery plan that works. I fear that I may be looking elsewhere for ISP service.

Your nickname seems terribly apt at the moment!

[psp83]

To sum up then, IDNet has neither a robust business continuity plan nor a disaster recovery plan that works. I fear that I may be looking elsewhere for ISP service.

So you are willing to move to a sh*ttier ISP just because of a hardware issue thats caused email to go down?

Have my job and you get it everyday. Things happen, nothing you can really do about it.
In my job i have to deal with hardware and software failures.. Lucky the software part isn't a problem as i know what i'm doing when it comes to code.

Why don't you just get a cheapo email host and stick with IDnet, a good broadband company?

[sobranie]

Getting this now on email

There was a problem logging onto your mail server. Your User Name was rejected. Account: 'pop3.idnet.com', Server: 'pop3.idnet.com', Protocol: POP3, Server Response: '-ERR Plaintext authentication disallowed on non-secure connections.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91

Have been getting similar over the last 48+ hours but [Your user name rejected] is a new one on me.
Can I presume that I shouldn't fiddle with Outlook express pro tem and that this is to be expected at the mo.?

[cavillas]

I can get as far as recieving and sending but log in details are not accepted at the moment form Outlook Express.  Getting there.

[Ray]

I can't confirm that - you may want to talk to them before making a move. As I type, there are signs that the mail server is trying to come to life, I'll be on the phone shortly.

I think you're correct, Rik, I am getting this error message now which I wasn't a short time ago.  


Task 'xxxx@idnet.com - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password in your account properties. Under Tools, click E-mail accounts.  The server responded: -ERR Plaintext authentication disallowed on non-secure connections.'

[Sebby]

So it looks like the new server is up, but the accounts haven't been transferred to it yet.

[Rik]

Getting this now on email

There was a problem logging onto your mail server. Your User Name was rejected. Account: 'pop3.idnet.com', Server: 'pop3.idnet.com', Protocol: POP3, Server Response: '-ERR Plaintext authentication disallowed on non-secure connections.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91

Have been getting similar over the last 48+ hours but [Your user name rejected] is a new one on me.
Can I presume that I shouldn't fiddle with Outlook express pro tem and that this is to be expected at the mo.?

Leave well alone, Rich, the server hasn't been 'opened' yet to avoid a rush and crash.

[Rik]

I think you're correct, Rik, I am getting this error message now which I wasn't a short time ago. 


Task 'xxxx@idnet.com - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password in your account properties. Under Tools, click E-mail accounts.  The server responded: -ERR Plaintext authentication disallowed on non-secure connections.'

See above, Ray.

[Tacitus]

Your nickname seems terribly apt at the moment!

Hmm.  I think a few people might be more inclined to the ad astra bit as tempers start to fray...

[Rik]

Or these days, Ad Asda.