Mail issues

[Ray]

Simon, Thanks for that "We Screwed Up"..........I like your honesty and I'm sure everybody understands your predicament but you must keep customers informed otherwise you will lose some them to inferior providers and I am sure you will agree with me that is in no ones interest.

Thanks again to you and all your staff at IDNet for all your hard work to try and resolve this disaster.

Harry, well said. 

PS also  for some good, well thought out and balanced posts. 

[Ted]

There was someone called Trevor just viewing this board

No.........Can't be

[Rik]

You'd be amazed at what he gets up to when he thinks we're not looking, Ted.

[Rik]

Simon, Thanks for that "We Screwed Up"..........I like your honesty and I'm sure everybody understands your predicament but you must keep customers informed otherwise you will lose some them to inferior providers and I am sure you will agree with me that is in no ones interest.

Thanks again to you and all your staff at IDNet for all your hard work to try and resolve this disaster.

Karmically put, Harry. 

[kerrso05]

I was with Tiscali (enough said)  but this has no bearing on this.or how they may have handled it.Thats why I am here with IDnet.

Exactly, so you know what is bad......Tiscali were involved with the disaster of LLU on Eclipse. If you think Tiscali were bad then you haven't seen anything yet........Plusnet.............rubbish. You say this has no bearing on this but I think it does when you and others are thinking of moving. I really don't want you or others  to move to a terrible Internet Service provider.
My experience of IDNet (yes I know it isn't that long) is that they appear to be honest and if they say they are going to do something then they will do it (not like others in this industry) I do believe them when they say they have learnt a lesson..........so lets all give them a chance..............and if they don't learn from this terrible disaster....then I say, they deserve all that they get.

[Trevor]

I have eyes everywhere, so beware! 
I have been reading this thread, obviously, as I've been affected like everyone else. I just hope the bug I have at the moment, had nothing to do with it. 
I agree with a lot of what has been said and surely, the acid test for IDNet is how they learn from this? I would also add, that I have to say how good the IDNutters, oops Netters are.  Rik was very supportive to me a while ago, and I have only good things to say about the forums.
I join in wishing the IDNet team good luck with this issue and that they manage to get some sleep over the weekend.
Hae a stoatin weekend a' fowk.

Kind regards
Trevor

[Steve]

Quote from Simon@idnet earlier today. For outgoing mail service (while smtp.idnet.com is offline) you are welcome to use smtp.idnet.net Perhaps this should made easily visible for those people struggling to send mail.

[Rik]

Consider it in hand, Steve.

[Steve]

Wish I hadn't mentioned that all I get is a busy response from smtp.idnet.net

[Rik]

It's being checked, Steve, it should work.

[Rik]

It's working now - tested by Beans.

[Steve]

I agree now, but it wasn't working for me 10 mins ago

[Rik]

No, Simon tweaked it a bit to give it more 'headroom' for the extra traffic.

[LesD]

We screwed up!

Never got anything wrong then you have never doing anything. An old adage but true.

Enough of us have been round long enough to remember Postal Strikes before email existed.
Almost anyone with a telephone must have experienced a problem sometime or another.
No one ever had a power cut or heard of leaves on railway tracks or overheads being blown down?

Come what's a little email outage? 

I for one could resort at this minute to at least three other webmail clients that are completely independent of IDNet mail systems and I don't do anything crucial from my home account. If your email is crucial surely you have alternative providers? If not and its life or death pick up the phone or nip next door and use theirs. That is as long as you haven't talked them into using IDNet too. If you have perhaps best not do that for a day or two! 
I remember days when there was no Telex service when the operator called in sick!
(Tell'em what telex was Rik!  )

I like my emails in the likes of Outlook Express but webmail is perfectly functional. If you use OE you have your Contacts List/Address Book. OK its a bit more effort but not the end of the world.

What about mail that has been sent to you I hear you say. Well if it is that important they will ever likely send it again. I have let those that contact me most regularly know to copy emails to one of the two Webmail clients that have POP3 severs that feed my OE Inbox as well so I am all right Jack.

[Gary]

Good luck Simon, sometimes we all learn a lesson the hard way and in a most unexpected manner, your openness is admirable, I really hope you can get the mail system working before Monday, but whatever happens take care, and don't work all night.....just most of it

[Malc]

Nice honest post from Simon, the human touch. 

Not some Indian script jockey.

It is appreciated, and hopefully things will be working soon, make sure you have plenty of coffee and coke for the coming night. 

Good luck 

[Philip]

I just informed everyone of any importance to me what was happening, and pointed them to my alternate email addy, simple, sorted

I'm sure Idnet didn't plan for this to happen the way it did and I'm sure they are doing their best to get it sorted, it's not the end of the world and there are far worse things going on in life to worry about an email outage.

I can't believe people are threatening to jump ship because of this come on chaps get real 

Apology much appreciated Simon, thankyou.

[Simon]

Thanks for your post, Simon, it does mean a lot.

I'd just like to make a point about comments regarding IDNet keeping us informed.  Yes, communications could (and I suspect, will) be improved, but any information Rik posts on here, and in the news box on the main index page, has come from IDNet, or even he wouldn't have known about it!    I'm sure we've all been in a situation where we are desperately trying to repair something, and hours seem to pass like minutes, so while it can't be denied that "they screwed up", we should perhaps bear in mind that the priority above all else, was to get services up and running again, rather than concentrating on issuing hourly bulletins, especially if there had been no progress since the last update.  It was very unfortunate that things just seemed to go from bad to worse, but hey, sh*t happens. 

Let's just keep our fingers crossed that the things will improve over the weekend.  I think we can all rest assured that IDNet are doing all they can to rectify things, and have definitely learned from this episode.

[Sebby]

Indeed, Simon.

[kinmel]

The mail woes are now a news item on TBB.

Good to see TBB acknowledging IdNetters, it's nice when forums accept each others existence.

[Sebby]

I think it deserves to be a news item! It's nice that TB have kept it to the facts only.

[kinmel]

I think it deserves to be a news item! It's nice that TB have kept it to the facts only.

Yes, I think it is a very balanced report.

[lee]

I've got to admit I was quite surprised that the email wasn't back on yet, it must have been one hell of a spam attack....can't get Monty Python out of my head everytime I read that line.....spamspamspamspamspamspam.

I totally appreciate peoples frustrations where this is their only email account and they are waiting on crucial emails (its amazing how dependent we have become on this media in such a very short period of time), and these things always break when you really do need it the least.
I'm not a religious person but I do believe in SOD and all of his laws and if you don't worship him at least 3 times a week...then he always comes along and stiffs you usually at 5.25pm on a Friday.

All that being said I have to admire the fact that Simon has told the truth of the situation and I for one would rather they did a thorough job and guaranteed the integrity of the email system than do a rush job and it be only half par.
What is also clear is what a sterling job people like Rik and Sebby do here and what a must have service this forum is.

Everyone have a great weekend, try to forget about your emails over the weekend, watch the Grand Prix and Tennis, get out in the garden, have a pint or three and when Monday comes and we wake up to another week another dollar our email (fingers crossed) will be up and running and it will all have been a bad dream...there's no place like home, there's no place like home, there's no place like home, there's no place like home, there's no place like home.................

[Sebby]

Thanks, Lee. Enjoy your weekend.

[LesD]

Thanks, Lee. Enjoy your weekend.

Seconded Lee