Mail issues

[Sebby]

I agree with what you're saying, Chris. I think to an extent, IDNet didn't realise that their current infrastructure was already inadequate. Like I've said, I think this is major lesson and things will change from this point onwards.

[Malc]

I forgot about In in all this. God would he have been happy.  

[Simon]

I think we also need to  differentiate between Terms and Conditions (that are usually there on advice from a legal company),  and what we can reasonably expect  to have as a level of service.  I don't think anyone   was planning on suing IDnet for breach of the small print !

WRT the recovery plan,  growth of the  ISP should be facilitated or halted - Isn't this  one of the  reasons the likes of Tiscali have  such a bad reputation, "sweating" their infrastructure to extreme ?  Maybe they can get away with that by dint  of the low expectations of their client base and the low price  of the service.  Maybe it is  in fact an integral part of their financial calculations, to allow a  "churn" of their clients in exchange for  "£x" savings in their capital expenditure ?  Personally I don't think that a premium  ISP has  the luxury of such a trade off!

By the way, I do appreciate the honest and contrite post from IDnet Simon - That, and the  reasonable level of service to date, are the reasons I'm not actively looking for an alternative ISP  !

I think all of those points will be seriously looked at over the coming week(s), Chris.  They have promised to take steps to ensure that nothing like this happens again.

[Rik]

It's worth remembering they have been upgrading switches and routers over the past few months to pre-empt demand. I guess Trevor got missed in the planning...

[Malc]

Probably best to get a re-send, Malc.

When sending a re request I get...

sending reported error (0x800CCC80): None of the authentication methods supported by this client are supported by your server

I assume this means we still use the other address for sending?

[Steve]

It should work it's way through over the next few hours unless it was sent before 13:00 on Wednesday, Malc.

Does this mean mail sent before this time is lost? I assumed this would be on the backup which according to the idnet web page is now flowing through.

[Rik]

When sending a re request I get...

sending reported error (0x800CCC80): None of the authentication methods supported by this client are supported by your server

I assume this means we still use the other address for sending?

It's working OK for me, Malc? Anyone else with problems?

[Rik]

Does this mean mail sent before this time is lost? I assumed this would be on the backup which according to the idnet web page is now flowing through.

The 'held stack' was 72 hours, Steve, so anything sent before about 13:00 on Wednesday may have been returned.

[Malc]

I have tried sending to my old pipex email, which I have been receiving from over the last few days (cannot send)  and that won't go either, same message.

[Rik]

What client are you using, Malc?

[LesD]

Is it my imagination or has the forum gone quieter? Must be that everybody is reading their email! 

[Steve]

I suppose by backup I meant ,what was on Trevor,s last backup as oppose to the held stack. Obviously important if using IMAP and not been clearing mail regularily.I understood/misunderstood from the forum that trevor's last backup was performed a couple of days prior to the crash.

[Rik]

Is it my imagination or has the forum gone quieter? Must be that everybody is reading their email! 

It has - if their boxes are like mine, we'll not see anyone till tomorrow.

[Rik]

I suppose by backup I meant ,what was on Trevor,s last backup as oppose to the held stack. Obviously important if using IMAP and not been clearing mail regularily.I understood/misunderstood from the forum that trevor's last backup was performed a couple of days prior to the crash.

That's what I understand, Steve. Once everything is up and running, IDNet will attempt to recover data from the disks on Trevor.

[Steve]

It has - if their boxes are like mine, we'll not see anyone till tomorrow.

Or digesting its contents

[David]

Is it my imagination or has the forum gone quieter? Must be that everybody is reading their email! 

Im reading my Terms and Conditions Les 

[Malc]

What client are you using, Malc?

MS outlook 2007

outgoing mail...     smtp.idnet.com

run test account and get none of the authent.... etc.

[Rik]

I'm using 2003, but the underlying engine isn't too dissimilar, Malc. Have you gone over your settings, just to check nothing got changed/deleted?

I need to take a break now, but if you want me to, I'll take a look at your settings in mail/PM when I get back?

[Philip]

just got my first Viagra offer since Wednesday 

[Malc]

I'm using 2003, but the underlying engine isn't too dissimilar, Malc. Have you gone over your settings, just to check nothing got changed/deleted?

I need to take a break now, but if you want me to, I'll take a look at your settings in mail/PM when I get back?

Checked as above, and my password name email must be fine as I'm receiving.

Enjoy yer dinner 

[Steve]

MS outlook 2007

outgoing mail...     smtp.idnet.com

run test account and get none of the authent.... etc.

use smtp.idnet.net should o.k

[Gary]

All working here from outside IDNet well done guys, but please host blogspace and the like somewhere else for safety, I'm sure email on  dedicated servers is the best way to go, now go get some rest

[Tacitus]

I agree with what you're saying, Chris. I think to an extent, IDNet didn't realise that their current infrastructure was already inadequate. Like I've said, I think this is major lesson and things will change from this point onwards.

Hmm, I think I said something similar back on page 3.....

Growth is always difficult to manage.  Over invest and the customers don't come, result penury for iDNet.  Under invest and they come in droves, result misery for the customers.  Not an easy balance to strike and I think as Rik said they thought they had it right, but screwed up on this one. 

I don't doubt the technical side will be covered - SMTP and POP on different servers seems a good idea - but another major lesson is the need for better and more timely information, which will be covered as time goes on. 

Good work Simon.  Now go home and get some sleep. 

[Malc]

  use smtp.idnet.net should o.k

Changed, it asked for password, then when I run test it says... Your email server rejected your login verify user name and PW

This is fine as I'm receiving. 

[Simon]

Have you got SMTP authentication enabled, Malc?  It will be in Server Settings somewhere.  Try it with or without, whichever is the opposite to what you have it now.