Mail issues

[kinmel]

Changed, it asked for password, then when I run test it says... Your email server rejected your login verify user name and PW

This is fine as I'm receiving. 

It is not just you, it's the same here for me

[Malc]

Have you got SMTP authentication enabled, Malc?  It will be in Server Settings somewhere.  Try it with or without, whichever is the opposite to what you have it now.

   


Well done Simon, you guys really do know your stuff. It's peeps here as well as IDNet themselves, the reason NO ONE should jump over this.

Thanks

[Dopamine]

I posted last night complaining about IDNet's performance in keeping us updated, so I think it's only fair I give an update here now.

A short while ago I received a personal phone call from Simon of IDNet offering his apologies and an explanation. I didn't stay on the phone long as I preferred to let him get on with more pressing matters, but had I wished to discuss the matter further I feel sure he would have done.

This level of customer care is over and above that which I'd expect from any ISP and has restored my faith in IDNet's customer focus. Let's hope that if/when unforeseeable problems arise in the future, IDNet will be a little more forthcoming with regular updates so that Simon doesn't have to spend time personally apologising to customers.

Thank you Simon. I shall now continue to recommend IDNet to all friends and family who complain to me about the shocking customer service of other ISPs.

[Rik]

Glad to hear it, I've been trying to get as much info as possible from Simon and bring it back here for members to reduce the pressure on him, but as you've found out, he's still reading and taking note of what's happening here. 

[Tacitus]

Glad to hear it, I've been trying to get as much info as possible from Simon and bring it back here for members to reduce the pressure on him, but as you've found out, he's still reading and taking note of what's happening here. 

He's one of the good guys who cares about his customers, as I'm sure do the rest of the team.  I know this week has left him pretty drained with one thing and another.

[Rik]

It certainly has, Tac, I've never heard him sound so weary.

[pup]

Is it my imagination or has the forum gone quieter? Must be that everybody is reading their email! 

[spike]

sorry, but I'm not very tech savvy so I'm hoping someone here or from IDNet can help me.

I've just managed to get through to my mail but my inbox is totally empty saying 'no messages found in this inbox'. Am I likely to retrieve/receive all the e-mails I previously had in my inbox before this kerfuffle kicked off or not??

I ask because in 2 weeks time I'm getting married and a lot of correspondence with suppliers, etc was done through my IDNet account...so I'm a bit annoyed and concerned at the moment at the prospect of having lost all my e-mails concerning details and contacts to do with my wedding.

I don't know the ins and outs why this happened but I do hope IDNet address this issue in the near future as some of you have strongly suggested. I appreciate them keeping us updated on the forum and all the hours put in to rectify it, but as it stands I'm a tiny bit screwed in having had all my e-mails deleted....couldn't have come at a worse time!

Will I ever see these e-mails again?

[Rik]

Hi Spike

Welcome to the forum and best wishes for your upcoming nuptials.  

Do you use IMAP mail (where you leave the mail on the server and can read it from a number of computers?). If so, that mail will be missing right now, but IDNet will be trying to recover it from the failed machine asap.

[Sebby]

As Rik says, do you use IMAP? I do, and my old messages aren't there - IDNet will be restoring these (hopefully) from the old server/a backup over the next few days. I have, however, received several new emails.

[Ted]

i use pop mail and download everything but there is an option to download it and leave it on the server until deleted. Wouldn't this serve the same purpose as imap?

[Sebby]

Similar, but I just find that method more "messy".

[spike]

wow, thanks for the prompt reply Rik...and thanks for the welcome!

I use their webmail....is that the same thing? If so you've given me hope that I'll be getting my e-mails sometime soon. I trust they will be trying to recover peoples' e-mails from the machine in due course....I look forward to getting all mine back in my inbox!

[Rik]

Fwiw, Trevor is still checking the file system, so data recovery can't begin yet.

As to delays, Simon  expects that they might take overnight to clear.

[Rik]

I use their webmail....is that the same thing? If so you've given me hope that I'll be getting my e-mails sometime soon. I trust they will be trying to recover peoples' e-mails from the machine in due course....I look forward to getting all mine back in my inbox!

No, webmail is different in that you access it through a browser, not a client, Spike, but the effect is the same unfortunately. The mail will be recovered as soon as possible as far as possible - the problem is that until the server (Trevor) completes the disk check, they can't begin the process.

[Ted]

Rik You've gone into autoquote mode Time for a little lay down.

[Rik]

Thanks, Ted, corrected. 

[Malc]

Anyone need Viagra or a bank account in Nigeria?  I have thousands of applicantion forms and special offers!



















Only joking - the spam filter on IDNet it great. 

[Rik]

Actually, I think it was turned off to speed up the queue...

[Sebby]

Was that the only reason?

[Malc]

Actually, I think it was turned off to speed up the queue...

Right, so who has got all my naked lady emails?  eh?

[Rik]

Not me - Sebby claimed them.

[Pez]

I'm in the same box, I just use my email via the webmail page, so I can easily access it anywhere, but yup, now my inbox is empty, some important-ish email's in there! Hopefully the Mod/Mins can get them back!

[Ted]

I'm in the same box, I just use my email via the webmail page, so I can easily access it anywhere, but yup, now my inbox is empty, some important-ish email's in there! Hopefully the Mod/Mins can get them back!

I know it doesn't help now but if you download them with a pop client when at home and leave them on the server, you can still view them from anywhere on the web plus you have a "hard"copy in case of problems.
Hope you get them back.

[JB]

I reckon In and Mad hatched a plot from Spain...   

Hey, I'm in Spain too at the moment.

The three of us are sitting in the sun (30C) with our feet up sipping sangria  and wondering what all the fuss is about.

I'll get me coat 

JB.