Mail issues

[Philip]

I could always visit the Doc, have a hooby get together, we're staying in Newquay, but going to Penzance, were he is for the day, to see Lani's sister. She lives at Penzance also (different house, you understand-not connected).

give us a shout Malc hope the weather improves for you, it's not stopped hissing down in Pz for 2 days

[stan]

Hello. Rik - I hope I'm in the right place to briefly comment on the email problem.....don't post often.  I, like everyone else, have been without my Idnet email for a while. Obviously I could use my Hotmail account for outgoing but, equally obviously, couldn't get incoming.  For some people this was pretty important but it does remind us that we should try to have a 'Plan B' to cover such eventualities if our anticipation of particular emails is urgent.  I would, however, like to mention that when I had dial up with Onetel (TalkTalk) some months back, prior to moving over to Idnet, I, and many, many others had no email for several WEEKS...... not days.  This was due to server problems and eventually got fixed but...... without the personal contact that is available here at Idnet.  Their customer service was nothing like as personal or efficient as Idnet and I could not wait to leave them.  Yes it has been a proper nuisance but I am still finding it a novelty to be dealing with Idnet.....i.e. to be able to ring them and get an answer straight away and to receive superb customer care.  This is worth a lot to me and I for one would not dream of trying to find another ISP on the grounds of this weekends problems.  I acknowledge that some subscribers to Idnet will be upset but urge them to bear in mind the excellent service received normally and to note the majority view that Idnet very much regret the incident and will endeavour to ensure it is less likely to happen again.  My personal thanks to those who have kept everyone updated and worked to overcome the problem.    Regards.

[LesD]

In the days when I was with Tiscali, there was once a 7 day outage of all services, and whever I phoned up to ask when service would be restored, the script-monkey always told me engineers had the problem in hand and there would be full restoration within 2 hours, an assurance they stuck solidly to even when I pointed out they'd given me the same answer the last 15 times I called!

Every time there is any chance I might get wound up by the current situation I just think back to the days of long outages, rubbish speeds, and do-not-deviate-from-the-script-when-talking-to-customers-or-you're-fired support staff, then I read Simon's post again, and a wave of calm washes over me.

A kindred spirit Bruce. 

Any dissenter's should be made to do a spell with Tiscali! 

[LesD]

A new chair?   

Priceless Simon! 

[Philip]

Hello. Rik - I hope I'm in the right place to briefly comment on the email problem.....don't post often.  I, like everyone else, have been without my Idnet email for a while. Obviously I could use my Hotmail account for outgoing but, equally obviously, couldn't get incoming.  For some people this was pretty important but it does remind us that we should try to have a 'Plan B' to cover such eventualities if our anticipation of particular emails is urgent.  I would, however, like to mention that when I had dial up with Onetel (TalkTalk) some months back, prior to moving over to Idnet, I, and many, many others had no email for several WEEKS...... not days.  This was due to server problems and eventually got fixed but...... without the personal contact that is available here at Idnet.  Their customer service was nothing like as personal or efficient as Idnet and I could not wait to leave them.  Yes it has been a proper nuisance but I am still finding it a novelty to be dealing with Idnet.....i.e. to be able to ring them and get an answer straight away and to receive superb customer care.  This is worth a lot to me and I for one would not dream of trying to find another ISP on the grounds of this weekends problems.  I acknowledge that some subscribers to Idnet will be upset but urge them to bear in mind the excellent service received normally and to note the majority view that Idnet very much regret the incident and will endeavour to ensure it is less likely to happen again.  My personal thanks to those who have kept everyone updated and worked to overcome the problem.    Regards.

very well put stan, and I'm sure all at IDNet will appreciate your thanks 

[B52]

Im able to send with a mostly unused freemail address, but using several 'idnet.com' addresses, mail is sent but not received anywhere.  Will this eventually get through ?
Now receiving mail sent over several days in small batches. Not expecting much more, but Im confused about the sending/receipt failures.  Any advice.

Patience I suppose!

[scook94]

Im able to send with a mostly unused freemail address, but using several 'idnet.com' addresses, mail is sent but not received anywhere.  Will this eventually get through ?
Now receiving mail sent over several days in small batches. Not expecting much more, but Im confused about the sending/receipt failures.  Any advice.

Patience I suppose!

My test mail took 5 hours to arrive, I think patience is the key at the moment.

[BrianM]

 :good Stan.  

  Yes it has been a proper nuisance but I am still finding it a novelty to be dealing with Idnet.....i.e. to be able to ring them and get an answer straight away and to receive superb customer care.  This is worth a lot to me and I for one would not dream of trying to find another ISP on the grounds of this weekends problems.  I acknowledge that some subscribers to Idnet will be upset but urge them to bear in mind the excellent service received normally and to note the majority view that Idnet very much regret the incident and will endeavour to ensure it is less likely to happen again.  My personal thanks to those who have kept everyone updated and worked to overcome the problem.    Regards.

Let the above comments count for me as well.  Thanks again Simon, Martin, Tim and everyone involved at IDNet for all your hard work.    

[Sebby]

Patience I suppose!

I think so. The load on the server is probably quite high still.

[Malc]

give us a shout Malc hope the weather improves for you, it's not stopped hissing down in Pz for 2 days

It's got 5 weeks to improve. We're going on Aug 11th. 

[david666]

I'am getting new emails,but all my old ones are still missing

[Lance]

Hi David. As it has already been stated, those who only ever use the webmail interface, or imap, will have their old emails missing until they are recovered from Trevor (the mail server which broke). It is expected this will be done over the next few days.

I don't understand how anybody can complain they have lost very important emails - if they were important you would have them stored locally and if they were really important you would have a printed hard copy.

[david666]

Maybe i should next time.

[Sebby]

David, I believe they will either be recovered from Trevor (if it ever comes out of its coma) or restored from a backup, but at this stage, IDNet are still waiting to see what happens with Trevor.

[Sebby]

By the way, there seems to be absolutely no delay now in new mail being received.

[Lance]

By the way, there seems to be absolutely no delay now in new mail being received.

Agreed! I just sent an email from my hotmail address and it was in outlook seconds later!

[Simon]

I've been receiving fairly regular dribbles of mail from all of my accounts, but obviously there's a hell of a backlog, so I think patience is the only answer here.  That said, it does seem to be coming through faster now.

[kerrso05]

Been out all day working helping to build houses for a charity called Habitat for Humanity in a cross community project in Belfast Northern Ireland ( http://www.habitatforhumanity.org.uk/)only to come home and find some very nasty and unfair comments on this thread. I really, don't know how Rik and the gang put up with it , at times.
Let me explain in simple words to some of these very nasty selfish contributors, there was an Email disaster...everybody knows about it...it was an inconvenience and at worse an annoyance. People didn't lose their lives, people weren't killed. IDNet got it wrong and they have admitted to it and have done their best to rectify it and most importantly have apologised. What more do you want them to do?..........spill blood.
My 14 yr old daughter saw some of these comments and said "Dad, why don't some these guys go and do something worthwhile with their lives instead of being nasty........the guy has apologised, what more do they want?"
Guys get real, it's not the end of the world.

To Simon and all the team at IDNet, thanks for all the very hard work you have carried out in getting the Email back up and running again...........I certainly appreciate it.

And to Rik and his team, thanks

Harry

[Lance]

 

Thanks Harry!

[Dopamine]

Been out all day working helping to build houses for a charity called Habitat for Humanity in a cross community project in Belfast Northern Ireland ( http://www.habitatforhumanity.org.uk/)only to come home and find some very nasty and unfair comments on this thread. I really, don't know how Rik and the gang put up with it , at times.
Let me explain in simple words to some of these very nasty selfish contributors, there was an Email disaster...everybody knows about it...it was an inconvenience and at worse an annoyance. People didn't lose their lives, people weren't killed. IDNet got it wrong and they have admitted to it and have done their best to rectify it and most importantly have apologised. What more do you want them to do?..........spill blood.
My 14 yr old daughter saw some of these comments and said "Dad, why don't some these guys go and do something worthwhile with their lives instead of being nasty........the guy has apologised, what more do they want?"
Guys get real, it's not the end of the world.

To Simon and all the team at IDNet, thanks for all the very hard work you have carried out in getting the Email back up and running again...........I certainly appreciate it.

And to Rik and his team, thanks

Harry

I've got to say it..... yours ranks as the nastiest, most condescending and pointless post on this entire thread. "nasty selfish contributors"? Where?

If you're happy, great, but name calling makes you look stupid.

[Sebby]

I think the point Harry was trying to make is that there are more important things in life than email. I guess that's true to an extent, though it's obviously vital for some. We all have different feelings about things, which is fine - I've said before that it would be a boring world if we all thought the same. Ultimately, the mail problems caused some people hassle yet wasn't an issue for others. Some users got angry about it, and if they were to look back, I'm sure some would admit to being slightly irrational - but that's often the response to frustration. It's just the way it is.

[Simon]

Guys, can we please not fall out now that the problems are over with?  

[Captain K]

Just received an email (23:55) telling me my son's cricket match that me and him rode 3 miles to on our bikes at lunchtime was cancelled.  I thought it was kind of odd how me and him managed to score 400 not out in half an hour, although it was a bit of a nuisance having to field the ball we'd just hit over the boundary!  

There was however a significant plus side.  There's a pub serves a very decent pint of Banks & Taylor which overlooks the field, so we sat outside in the sunshine and debated what the score would have been.  For 2 hours!  8)

So, here's my formal complaint....without this failure, I'd have missed an extremely pleasant couple of hours chewing the cud with my boy (which is rare these days - pressure of work and all that) in the sunshine, enjoying a couple <cough>   of very nice pints of ale.  So unpleasant was my ordeal, that I'm, er, not going to do anything at all. 

[Lance]

Glad you had a good afternoon, Bruce!

[Sebby]

Sounds like you had a good one, Bruce.