Media streaming with an internet radio

[MoHux]

TEST 7 - Adapter #0 - 192.168.1.64 - FAILED

Said in ignorance really ......... could it be your 'adapter' causing the trouble (and the 'T'), rather than the router??

Mo

[Sebby]

192.168.1.64 is the first address in the DHCP pool, so that will be assigned to a PC or perhaps the radio?

[Steve]

Cant recall network connection type from laptop to router I am presuming wireless? If your laptop has a wired ethernet adaptor perhaps trying using that instead and rerun the tests.

[Steve]

Found another UPNP tester http://noeld.com/programs.asp?cat=dstools

[dudwell]

MoHux, I think the "adapter" must be the laptop itself??

Steve, your latest UPnP tester looks just too daunting for me. If you don't mind I'll not go there just yet. Meanwhile I've tried:-

1. Connecting laptop to router by ethernet, just plugging in at both ends, that's all that's needed I think? Makes no difference to Gillespie test results:-

TEST 1 - Operating System Support - PASSED
TEST 2 - SSDP Service Running Check - PASSED
TEST 3 - SSDP Service Automatic Check - PASSED
TEST 4 - UPnPHost Service Running Check - PASSED
TEST 5 - UPnPHost Service Automatic Check - PASSED
TEST 6 - UPnP Framework Firewall Exception Check - PASSED
TEST 7 - Adapter #0 - 192.168.1.64 - FAILED
TEST 8 - Get External IP Address - FAILED

2. While still connected via ethernet, I additionally connected radio to router via ethernet, performed factory re-set on radio and followed instructions for setup in this mode (completely defeats object of having portable radio of course). Radio endlessly reported "Waiting for ethernet". Beginning to think radio faulty. Abandoned this tack, another factory reset, installed everything wirelessly again, internet radio mode again works OK.

3. Ping tests to 192.168.1.64 result <1ms. Pings to 192.168.1.2 (what the radio declares as its IP address) time out.

Thanks to all for your interest and patience (and for the karma Sebby).

[Rik]

It increasingly sounds like a faulty radio.

[dudwell]

Thanks Rik. Time to give up I think.

My gloom is compounded by someone on DigitalSpy having bought one for significantly less than I paid.

Maybe trying for a refund then getting another one cheaper once I've regained strength, IF there are reports of happy purchasers.

[vitriol]

You've probably checked this but I'll mention it anyway


START > Run > services.msc (press enter) > Check Windows Media Payer Network Sharing service status

[Rik]

Thanks Rik. Time to give up I think.

My gloom is compounded by someone on DigitalSpy having bought one for significantly less than I paid.

Maybe trying for a refund then getting another one cheaper once I've regained strength, IF there are reports of happy purchasers.

Your rights under the Sale of Goods Act entitle you to a refund, you are not required to accept a repair or exchange. Also, in the first six months, it's for the retailer to prove that there isn't a fault, not for you to prove that there is.

[Steve]

Maybe, but until he can pass all the UPNP tests I will not be convinced.Something on the laptop surely must be conflicting with UPNP function. I would be dissapointed if 2 routers both know to support UPNP were faulty. I can use UPNP on my laptop wirelessly and share windows media with an xbox 360 and a PS3, my laptop passes all the UPNP tests and the router is listed under networks as a device,I am using vista but XP sp2/3 supports UPNP. My only thoughts are is it worth deleting the network connection and starting from scratch using the wizard,looking for remnants of any other software as programs/registry items,such as zonealarm which may be conflicting.

PS There is also a microsoft internet connection tool, which surprise,surprise I fail on the UPNP test

[dudwell]

OK Steve, just one last-ditch attempt this afternoon. I've meanwhile tried CCleaner which removed an alarming amount of stuff. Do you mean the Microsoft Wireless Network Setup wizard?

[Steve]

Sorry I have not got xp on wireless but clutching at straws I suppose, setting up a new connection will ensure that ICS,windows firewall,file and printer sharing are all configured correctly.

[dudwell]

Thanks Steve, and thanks Rik for the legal stuff.

Now I propose:-

1. Deleting wireless network.
2. A factory re-set of router (straightened paperclip into its rear).
3. Ignoring instructions packed with router and using Windows wizard instead to set up deliberately insecure wireless network (a neighbour's had one for months) because entering WPA code into radio every time I factory re-set it is clunky and wearisome.
4. Factory-reset of radio (yet again!).
5. Connecting radio to network.
6. Applying the Gillespie tests again and maybe going on from there.

Any thoughts on this?

It'll be a minor miracle if I get back to the internet!

[Steve]

Anything else would be even more time consuming with no guarantee of success i.e fresh install of xp, by the way are you using SP2 or SP3?

[dudwell]

Fresh install of XP sounds just too much to be contemplated. It's SP2, updated whenever Bill Gates tells me.

I'll have to leave this for several hours....

[Steve]

I only asked as here are reports around of SP3 causing repeated router crashes and UPNP to stop working.

[dudwell]

I'm back after a struggle to get re-connected. Still no joy with media sharing though internet radio works as always. Tests 7 and 8 still fail. Think I really must give up this time, returning radio tomorrow.

You've probably checked this but I'll mention it anyway


START > Run > services.msc (press enter) > Check Windows Media Payer Network Sharing service status

Sincere apologies vitriol for overlooking your suggestion earlier today. I was a bit stressed at the time! I get this result (it doesn't want to copy and paste):-

Windows Media Pla...  Shares Win.... Started    Automatic      Network S... 

Does that help?   

[vitriol]

that looks fine

do you have wmpnetwk.exe in your running processes list?

[dudwell]

Yes it's there vitriol. I'm about to go out of the door in order to return radio!!

[dudwell]

A quick update on the radio saga. I met with a blank refusal from the shop's two principals even to consider a refund or even an exchange unit.

More later.

[Rik]

How long have you had it?

[dudwell]

Since July Ist. BTW I paid by credit card...

[Rik]

OK. Sale of Goods Act definitely applies, the goods are not fit for purpose if you can't make them work even with Roberts' help. Under the SoG, you are entitled to a refund, and if the radio cost more than £100 the credit card company is jointly and severally liable. I would suggest you contact the latter and ask for the payment to be placed in dispute and, at the same time, write to the shop, reminding them of their statutory obligations and giving notice that you will seek redress through the County Court unless they issue a refund within 7-14 days (you choose). Contact your local Trading Standards department and inform them of the retailer's breach - they will be interested and may take the case up on your behalf. Send all letters by Royal Mail's 'Signed for' service.

[Noreen]

This site may help you. http://www.consumerdirect.gov.uk/

[dudwell]

Thanks Rik, that looks absolutely clear and cogent. Thanks Noreen too.

I'll take time to read and reflect before posting again, though if any other IDNetters should have any thoughts of course I'd be delighted.