Change of address = new activation fee?

[karvala]

Just sorted out a simultaneous transfer for broadband (IDNet) and phone (BT) to a new address, and been told by IDNet that there's a £47 activation fee for this.  This is news to me; I've previously changed address with IDNet (just over a a year ago) and had no such fee levied at the time.  Is this a mistake, a new policy, or something else entirely?  Comments?

[Rik]

It's no mistake. As far as BT are concerned it's a new line and a new connection, so they charge the fee. There's every possibility that they will want £125 to connect the phone line. Incidentally, just changing the name on the bill will have the same effect.

[karvala]

No, they've already confirmed the phone line is already live, so no phone connection charge will be levied.  I guess I was just surprised by the activation fee because I wasn't charged last time and I've been a customer for several years now, but obviously this is the way things are.  Evil BTW.

Thanks for the reply. 

[Rik]

Sadly, BT now charge if you need to sneeze.

[Dangerjunkie]

£169 for sneezing... How much is it if you fart out of tune?



(sorry... had to find an excuse to use that smiley)

[Rik]

 

I knew it was inviting trouble.

[Sebby]

As Rik says, it's no mistake. Despite the simultaneous provide, it's still classed as a new connection by BT.