Is email down again?

[BrianM]

Sent myself a test message at 2200 and it's not arrived yet. 

[Bill]

My .com seems to be dead for incoming too.

[Lance]

Hopefully we will here something from Simon D soon. In the meantime, maybe we should all stop sending test messages!

[psp83]

Just sent 2 test emails.

One going through a american server and one through a uk server, none has arrived yet.

So something is up.

[BrianM]

Ok,I'll leave things alone, see what tomorrow brings 

[psp83]

Whats the new server name? slacker ?

[Lance]

Might be appropriate!

[Sebby]

Whats the new server name? slacker ?

I believe it's named Undeliverable.

[Simon]

Seeing as we can log in, and can receive mail sent from within the IDNet domain, I suppose it's logical to assume something's blocking mail from outside the domain.  As Les said, something to do with DNS sounds likely, but that's just a stab in the dark.  Hopefully it will be something simple that can be sorted in the morning. 

[LesD]

I have just tried sending an email from my tiscali webmail account to my idnet.com address at 9:22 and its 9:35 with no sign of it yet!

I tried another from my virgin.net webmail account at 9:30 and it is only 9:35 now but neither have arrived. I guess time will tell! 

I have no problem accessing the idnet pop server so it is dfficult to say just where the delay is.

I have received both test messages this morning that were sent last evening:
The one sent from Tiscali arrived at 05:28 AM
The one sent from Virgin arrived at 01:29 AM

Slow but sure!  (Maybe!)

[Simon]

I've received my test messages this morning too.

[Rik]

Apparently, an external mail server was causing problems, which then caused delays on mail at idnet.com. It's been resolved this morning.

[vitriol]

apparently so Rik,

sent test mail at 9:42 this morning from my work account and it arrived in my idnet mail box at 09:44

[Dopamine]

Is the email problem completely fixed?

Still having problems here. Any emails from hotmail to my idnet.com addresses are not arriving, most emails from other domains to idnet.com are delayed by at least an hour. Those same emails, some of which I've requested the senders to copy to both my private domain and idnet.com, are arriving instantly at the private domain.

I've given IDNet time to sort this problem, and the benefit of the doubt, but there still appears to be no fix, and worse, IDNet still are not keeping us informed.

[LesD]

Is the email problem completely fixed?

Still having problems here. Any emails from hotmail to my idnet.com addresses are not arriving, most emails from other domains to idnet.com are delayed by at least an hour. Those same emails, some of which I've requested the senders to copy to both my private domain and idnet.com, are arriving instantly at the private domain.

I've given IDNet time to sort this problem, and the benefit of the doubt, but there still appears to be no fix, and worse, IDNet still are not keeping us informed.

From my virgin.net webmail client I have just sent a test message to my idnet.com address with CC's to my tiscali.co.uk and virgin.net email addresses both of which have there POP servers set up in my Outlook Express client along with idnet. This was at 9:35 PM

All three had arrived by 9:40 PM virgin first then tiscali followed a minute or so later by the one to idnet but they all show Received at 21:35 in OE.

So all's well here. 

[Simon]

Is the email problem completely fixed?

Still having problems here. Any emails from hotmail to my idnet.com addresses are not arriving, most emails from other domains to idnet.com are delayed by at least an hour. Those same emails, some of which I've requested the senders to copy to both my private domain and idnet.com, are arriving instantly at the private domain.

I've given IDNet time to sort this problem, and the benefit of the doubt, but there still appears to be no fix, and worse, IDNet still are not keeping us informed.

As I understand it, the email service to idnet.com addresses is still "sub-optimal", but functional.  They are using a temporary, less powerful server, which may account for some of the delays, and they are still waiting for Trevor to finish the file check, so that they can recover the data from it.  Forwarding, webspace and blogs seem to be working for most.  That's about all we know at the moment.  It was a HUGE disaster, and IDNet have admitted their failings.  We are assured that they are doing all they can to get the services back up to 100%.

[Dopamine]

Thanks.

Still not received any from hotmail to idnet.com, but others are coming in sporadically. The longest delays appear to be for those messages which come from uncommon or private domains.

Fortunately I have other email addresses so am now in the process of changing a multitude of financial institutions, forums etc away from IDNet. Given that I joined IDNet because the monthly fee included email, this is disappointing, but the email service just isn't reliable enough for me.

It's a shame, but I no longer feel able to recommend IDNet to others. Pleasant customer service, good speeds, but a weak email service lets it down. Perhaps they should consider selling their packages as connection only, with email as a chargeable option, rather like BE does.

[LesD]

We are assured that they are doing all they can to get the services back up to 100%.

Sounds good to me Simon! 

I shall sleep tight in the knowledge that the world in not about to stop because everything in not quite 100% but what is there that ever is?! 

[Simon]

Perhaps they should consider selling their packages as connection only, with email as a chargeable option, rather like BE does.

There is, of course, a chargeable option, in the idnet.co.uk email addresses @ £4 per month, which were not affected by the recent problems as they are on a different server, but I fully agree, the inclusive email provision should be up to scratch, clearly hasn't been, and this is one of the things IDNet have said they will improve on. 

[chrisga]

I fully agree, the inclusive email provision should be up to scratch, clearly hasn't been, and this is one of the things IDNet have said they will improve on.  Smiley

Yep, if it's there and part of a premium package,  it should work  in a premium way  IMHO.  I'm not going to "rant and rave" further about email issues though.   It's all still part of the original problem, that we all know was  a very poor scene - which nobody from IDNET is denying !

I'm looking to the future and I  trust won't regret  my decision  to stay  with IDNet.   

[Simon]

Looking to the future is a brilliant idea, Chris! 

[Gary]

I purchased a hosted domain with IDNet today, more expensive than most but I trust the team to sort issues out, I'm keeping my idnet.com addresses as well but the extras with the premium package are good

[psp83]

For all the people still moaning and giving IDnet a hard time.. Give them a break and a chance to fix the problem fully, They admitted that they screwed up and are now fixing it. It takes time you know.

Oh and if email is that important and your life depends on it. eg, for work.. then why use a free service for this? pay for your own domain etc. It looks better for you anyways if you do.

Yes i've read people saying email is in the monthly cost.. But just think. Last year idnet.com mail wasn't included. Its only recently been added at no extra cost to packages, same as webspace and blogs. When i joined, these options wasn't included. Only the ugly idnetfreemail.co.uk or something like that.

Flame away 

[Simon]

Good points about the additional services, Paul.  I think it's sometimes forgotten that IDNet have listened to customers in the past, and have made extra provisions at no extra cost.  Email problems aside, the service is still second to none, and I wonder if many other ISPs would have been so open and honest about their mistakes.

[john]

I've just sent a message to my idnet account from my hotmail one and it arrived almost immediatley. Whatever problems there has been now seems to have been resolved. Thanks to all concerned.